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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Grace was great! On top of everything and always checking in.
Business response:
Hi Joanne - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Hello I will like to thank Veronica for answering all my questions and helping me through this process. I also will like to thank Derek Esterberg from the first day I called to start this process he was very professional and knowledgeable. I messaged him to call me and he called me back asap and answered my questions and guided me through this process he had all the answers which made me less stressful!!! Thank you Veronica and Derek you are an excellent team!!
Business response:
Thank you for taking the time to share your experience with us, Taja. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Not getting my money when told
Everyone was great especially Megan, she really had a lot of patience with us and went above and beyond to always be available. Cowboys still suck tho !! :) :) I kid, I kid. Mostly...
Business response:
Hi Sara - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
It was a great experience, everyone was very responsive
Business response:
Thank you for taking the time to share your experience with us, Fraddia. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
My family and I have always been treated great. Looking forward to getting involved with you all on a vacation home.
Business response:
Hi Monica - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Penny Mac was great from start to finish. Appreciate Rosario getting us to the finish line in the nick of time.
Business response:
Thank you for the positive review, Alfred! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Although their was some confusion on my part ,you guys came through for me.
Business response:
Hi Victor - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
The absolute WORST customer service of any company I've ever delt with. Difficult the speak with a person and takes an hour on the phone to get a 20 second answer from anyone. No branches, no one that has answers to simple questions, and no one speaks an understandable version of English. If it were an option, I would've left a -10 star review.
Business response:
Hi Steve - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,232 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.