Pennymac

Name: Pennymac
Address: 3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, US
Telephone: (888) 888-8888
Price range: $$
Rating: 4.5

4.5

★★

47682 reviews

|Mortgage Lenders|Westlake Village, CA 91361 United States

3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361 United States

(888) 888-8888

https://pennymac.com/

Finance

Closed now

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4.5

★★

47,682 reviews

5★35,759

4★6,363

3★1,800

2★1,183

1★2,576

1 review has no rating

Reviews(44551)

Google Reviews(3131)

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Featured

david a. on Birdeye

★★

16 days ago

Pennymac has been awesome to work with, I closed on my house the same month the car industry crashed. Thanks to Pennymac i am still in my first house.

Business Response:

Hi David - Your feedback is greatly appreciated. Thank you for the review.

Jasmine W. on BBB

★★

17 days ago

Their customer service is terrible! They only care if you’re making a purchase. Otherwise you’re on your own

Robert S on BBB

★★

19 days ago

I wish I would have seen these one-star reviews prior to refinancing with them. I originally refinanced my loan in 2020 when rates were low. I arranged to have a total payment of 1300/month. The next year, I knew my taxes would change so they recalculated my payments again to 1588/month. Then, this year (2023), the property taxes haven't changed but they 'recalculated" my escrow payments again and now they're requiring me to pay 1900/month. Bottom line: They will offer you insanely low rates and payments, but then crank up payments later to "recalculate" what you owe.

Michael L on BBB

★★

20 days ago

Hot can of garbage website and app. Seriously you'd think with how much money this bank makes using its customers money it would be able to hire someone half decent at designing and streamlining these.

Peter R. on BBB

★★

21 days ago

I’m a veteran that has a VA loan with this company. I have one missed payment when times are tough and I have 7 children. I called pennymac a few months ago to try to get this late payment deleted off my reports as a one time courtesy and they told me they couldn’t. I thought of this to be atrocious and I basically felt spit on! I can’t believe they would treat a veteran this way and will definitely not be seeking a mortgage with them in the future! Stay away veterans because they can care less about your service!

Deborah Sprigler on GooglePlay

★★

22 days ago

It doors what I expect, and what I need it to do.

Business Response:

We are pleased that you enjoyed the app. Thank you for your review.

Charles Trisko on GooglePlay

★★

23 days ago

Real easy to use web site to make future payments, even principal only payments !!! I really like PennyMac USA

Business Response:

Thank you so much for your encouraging star ratings!

Brittany V on BBB

★★

24 days ago

Awful company. We just bought our first home 08/2022 as an active duty family. We were double charged a house payment, one was taken out on 12/30/2022 and the next was 01/01/2023. Between inflation and military pay not being what it should, we can’t afford an error like this. Trying to get someone on the phone for ANY question or concern is absolute insanity. The phone system hangs up on you and sends you back to the main menu. It is now 01/03/2022 and have not been able to reach anyone. They only give you the option to call their line, no email or chat services. Absolutely going to try and refinance and get away from this company as soon as humanly possible.

Jason Oates on GooglePlay

★★

24 days ago

not bad not bad, at all, I would recommend. need some work ,but okay!!!!

Business Response:

Hello, we're always working hard to improve the app. If there is a way to make this a 5 star application please feel free to share more in detail any issues you are experiencing. Thank you for your review.

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