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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Liem was so wonderfully attentive and very patient with me during the whole process! I am deeply appreciative of his and everyone's efforts to get this done for us!! Thank you! XOXOXO
Business response:
Thank you for your wonderful review! We are delighted to hear about your positive experience with Liem. It's fantastic to know he was attentive and patient throughout the process. We will certainly share your kind words with Liem and the team. We appreciate your appreciation!
Just keep on doing what you do. Norma
Business response:
Thank you, Norma, for your wonderful feedback! We are delighted to hear you appreciate our efforts and will certainly continue to deliver the best experience possible.
Your team did a good job
Business response:
Thank you for your wonderful feedback! We're delighted to hear that our team did a good job. We appreciate you choosing Chaix Cole.
Great communication
Business response:
We are so pleased to hear you had a great experience with our communication! Thank you for sharing your positive feedback.
Excellent experience throughout.
Business response:
Thank you for your wonderful feedback! We are delighted to hear you had an excellent experience with us.
Everyone was so helpful to work with
Business response:
Thank you for your kind words! We're delighted you found everyone so helpful to work with. At Pennymac, providing excellent service is our priority, and your feedback motivates our team. We appreciate you taking the time to share your experience with us.
We recently closed on our new home with PennyMac using a VA loan. First, I want to recognize Eric and Sandra for their professionalism, responsiveness, and willingness to help throughout the process. They were reassuring, courteous, and worked hard to get our loan to closing. That said, there were several challenges that made the experience more stressful than we anticipated. We were asked multiple times for documents and explanations that had already been submitted, and some requests came late in the process when they could... read more
Business response:
Thank you for your feedback and for choosing PennyMac for your VA loan. We're delighted Eric and Sandra provided excellent support, and we'll share your kind words with them. We understand your frustration with documentation and fees and are committed to improving our process transparency. Please text us at (805) 716-6348 for any further assistance.
Ammie Mack was soon friendly and professional I could call her an she answered all my concerns. Thanks
Business response:
Thank you for your kind words about Ammie Mack’s professionalism and support. We’ll be sure to share your appreciation with her. If you ever have more questions or need assistance, please text us at (805) 716-6348. We’re grateful you chose Pennymac and look forward to serving you again!
Extremely professional, courteous, and helpful. All my concern were answered and handled in a timely manner.
Business response:
Thank you for your kind words about our professionalism and timely assistance. We're delighted to have addressed your concerns so efficiently. If you ever have questions or need further help, please text us at (805) 716-6348. We appreciate your trust in Pennymac!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,399 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.