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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Eric and Tyra were very personable and made this process so enjoyable and stress free! Thank you Tyra for helping with the little complexity in our application!
Business response:
Thank you for the positive review, Adam! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Thank you Rosario Lopez you did a fantastic job I am very pleased and greatful. I hope I get to work with you again in the future.
Business response:
Hi Abigail - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Grace was so helpful and patient. She checked in regularly and helped me understand what was happening at every stage of the way. 10/10 superstar.
Business response:
Hi Donald - Your feedback is greatly appreciated. Thank you for the review.
My whole service team was excellent with every questions and step throughout the process.
Business response:
Thank you for the positive review, Kaitlyn! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
The closing time and help we got was beyond my expectations very exceptional service and ease. Thank you
Business response:
Thank you for taking the time to share your experience with us, Michael. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
bery pleased with the experience
Business response:
Hi Ollie - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Tyra and Christoper were excellent to work with. Both were incredibly responsive and made this process pretty seamless!
Business response:
Hi Sunshine - Your feedback is greatly appreciated. Thank you for the review.
I visited their site to increase our monthly payment to pay down the principal faster, and it seems like they intentionally make this difficult (if at all possible) to do I increased my monthly automatic payment through the site, but instead of it deducting as it does every month, it withdrew the monthly charge plus the extra amount THAT DAY. Then they proceeded to try to charge me again the following automatic payment -- which had NOT been changed at all I called their customer service to increase the monthly automatic paym... read more
Business response:
Hi Natalie - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Professional flexible understanding
Business response:
Hi David - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,278 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.