Pennymac

Name: Pennymac
Address: 3043 Townsgate Rd, Westlake Village, CA, 91361, US
Telephone: (818) 224-7442
Price range: $$
Rating: 3.7

3.7

★★

115 reviews

|Mortgage Lenders|Westlake Village, CA 91361 United States

3043 Townsgate Rd, Westlake Village, CA 91361 United States

(818) 224-7442

https://pennymac.com/

Finance

Open now:9:00 am - 6:00 pm

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3.7

★★

115 reviews

5★70

4★5

3★4

2★4

1★32

Reviews(36)

Google Reviews(79)

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Carrie R. on Birdeye

★★

4 months ago

Using Pennymac was the worst experience I have ever had buying a house (not my first or last house). A 90 process took almost 6 months. The loan officer did shady things that are not legal, like pressuring us to change our real estate contract, and I almost lost my house at least twice when they forced us to get another extension. If it weren't for the low interest rate I was locked into I would have refinanced immediately just to get away from this company.

Business Response:

Hi Carrie - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*

Riley W. on Birdeye

★★

4 months ago

PennyMac calls every day with random offers, and each time I request to be taken off the call list, they still call with the exact offers. PLEASE STOP CALLING ME!!!!!!!

Business Response:

Hi Riley - At Pennymac, providing our customers with an exceptional experience is our top priority. We would be happy to remove you off the list per your request. Can you please provide me with the official name on your loan, phone number and the state of the property, please? Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*

Thomas S. on Birdeye

★★

4 months ago

NEVER I repeat NEVER use Penny Mac! I have been waiting over 90 days for the mto clear the buyers of my house. The have the money, the credit score and everything else but this company is using COVID, staffing and other resons to justify making me wait to move to ANOTHER STATE and take a NEW JOB. I am going to lose a job I have been working for fore years because are dragging their feet. Feel free to email me if you want to know more details. fffweekly@gmail.com I will be seeking legal action if I lose my job

David W. on Birdeye

★★

4 months ago

Phone menu convoluted and designed to keep customer from reaching a representative. This is by design of Pennymac management to save labor cost to Pennymac and gives poor customer service when trying to reach a representative. Also, menu ask to enter last 4 digits of social security number which I did correctly 4 times and it told me the 4 digits were incorrect when I know they were correct.

Business Response:

Hi David - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*

Holly D. on Birdeye

★★

4 months ago

I’d give less if I could. DO NOT consider this lender! My family took advantage of their special forbearance program following Hurricane Ian as we were directly impacted in SWFL. At the end of our forbearance period, we agreed to the terms of a repayment program to bring the loan back current. What my assigned representative failed to mention at any point in any of our conversations was that by opting in to the repayment program, I would be reported to the credit bureaus as delinquent and my credit score went from excellent to poor overnight. Dropped 138 points overnight. Even though I’m participating within the repayment terms they set forth, I am penalized. Covid 19 forbearance is not reported negatively to credit bureaus but a natural disaster is. Terrible communication and even worse business practices. DO NOT USE.

Business Response:

Hi Holly - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*

Justin P. on Birdeye

★★

4 months ago

Whenever I try to contact them they either respond with something unrelated or they ignore me completely.

Business Response:

Hi Justin - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*

Matt A. on Birdeye

★★

4 months ago

Pennymac is the absolute WORST!! I'm not generally a bad-review guy, but they well earn this one time and time again. First they purchased my mortgage from another bank, and had the amount wrong. They refused to acknowledge one of the payments I had made prior to the loan being transferred to them. They told me I needed a certain insurance, I purchased it, paid it in full, and sent Pennymac proof. They charged me for it anyway, after sending me a letter acknowledging receipt of the insurance. . It takes an act of congress to speak with a live person. I own multiple properties with multiple banks, and they're the absolute worst company to deal with. RUN from this lender.

Business Response:

Hi Matt - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*

diane h. on Birdeye

★★

4 months ago

Don't have so wl not judge

Vivek K S. on Birdeye

★★

4 months ago

Worst service. No ownership to take their faults and compensate the loss customer encounters due to their fault. Their associates, to supervisors and senior representatives....all worthless. This is from my own experience and If pennymac really cares, give some seniors contact and I can explain the reason for my issue.

Business Response:

Hi Vivek - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*