Pennymac

Name: Pennymac
Address: 3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, US
Telephone: (888) 888-8888
Price range: $$
Rating: 4.5

4.5

★★

47682 reviews

|Mortgage Lenders|Westlake Village, CA 91361 United States

3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361 United States

(888) 888-8888

https://pennymac.com/

Finance

Closed now

BIRDEYE FOR BUSINESSES

This profile is powered by Birdeye. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye

4.5

★★

47,682 reviews

5★35,759

4★6,363

3★1,800

2★1,183

1★2,576

1 review has no rating

Reviews(44551)

Google Reviews(3131)

Sort By:

Featured

Charles S on BBB

★★

a month ago

I wish this app had a zero star option. I would very much so like to know why my mortgage payment shot up 218$ a month all of a sudden. Some bs crap tastic mail came to me from your company and it just seems like fodder. Be honest, what’s the real answer! Your company has been nothing but garbage to me and we have NEVER missed a payment let alone late after all these years. And this is the SECOND time your company has tried to sneaky back door us with made up excuses for increasing “fees.” The last time you sent us a letter that stated we needed to increase the amount our home was insured for and if we didn’t respond within 90 days you were going to automatically bill us for the difference for a second insurance policy to cover the “gap” and the amount extra you were going to charges us was absurd! I’m lucky my wife thoroughly read that letter and the fact we were able to get an increase insured amount through our own insurance company EVEN though the annual policy adjustment period for them was closed. And it only cost us 5$ more a month to include the new required amount! Not the hundreds of dollars a month extra you were going to charge. The second our inflated market crashes and interest rates go back to normal I will be refinancing our home with a new company, anyone has to be better than your company. Your company has become my biggest regret. I will certainly never refer you to anyone else. I wish I was smarter so I could sue you for all the bs your company tries to pull. Your company is what’s wrong with this country.

Caitlin G on BBB

★★

a month ago

Terrible. Awful customer service and they do not know what they are doing. I did a refi with them and based my decision on on rate and monthly payment. Turns out they completely forgot to calculate the city property tax which was realized almost a year later. Now I’m stuck with $500/mo more payment to get caught up. Then next year they didn’t pay the tax bill in full. I called them for a week straight to get it resolved and every time they told me it is pending. This bill is due today. Zero help just telling me I’ll need to wait.

garry_doty on WalletHub

★★

a month ago

PennyMac is the absolute worst mortgage company . I’ve never been this displeased with any mortgage company in the past! On more than one occasion they have drafted more than one payment for the same month. It takes forever to get their mistake corrected and I have never been able to speak with one that speaks English. I intend to refinance with a more responsible lender!

Leo on WalletHub

★★

a month ago

This is the loan servicer for my Veteran's United Mortgage. What is there to say about a company that is so heavily regulated that they can barely talk to you on the phone...

carey tisdale on GooglePlay

★★

a month ago

Horrible . I can't get pass the last part where it tell u to enter your SSN, date of birth ect. It's telling me all my information is wrong. And I try it 3 or 4 times. Horrible

Business Response:

Hello, we are sorry you are having issues with the mobile app. Please try registering on the website first at www.pennymac.com. If you still need assistance with your account access please call 1-800-777-4001 so we can get to the bottom of it with you.

Demetrius Odom on GooglePlay

★★

a month ago

Amazing app that does exactly what's needed!

Business Response:

We are pleased that you enjoyed the app. Thank you for your review.

David B. on BBB

★★

a month ago

Unbelievably bad customer service. I'm a Military veteran and have been around for 62 years and I thought I'd seen it all. Pennymac provided me with a forbearance on my mortgage for 3 months during Hurricane Ian. My house flooded and I spent $30,000 in repair work so it was a relief to be able to hold off on mortgage payments. When I first spoke with a rep about the forbearance it was my understanding that I could repay the missed payments over time. After the 3 months, I called to find out what my payments would be and the term. Basically what I got was a debt collection spiel and the runaround and someone was supposed to call me back. Never happened so I called again after 3 weeks and same collection spiel and I was told I needed to pay all 3 months back immediately. I asked to pay it over 6 months which would be a payment and a half each month and was told no. WHAY ON EARTH WOULD I HAVE A FORBEARANCE IF I HAD TO PAY IT BACK RIGHT AWAY. THAT DOESN'T HELP AT ALL. They finally presented me with a 3 month option which I accepted but still puts me in a tough spot to come up with double payments each months. Damn heartless!

Alysia Coleman on GooglePlay

★★

a month ago

The app is great! The company is abhorrent. They are the devil in corporate form. They do not service loans, They scam, con, & trick people out of their best interests for the interest of corporate profit. If you are a homeowner I highly recommend you listen to their quarterly earnings call so you can see the type of evil they call business. They are in the business of stealing homes, equity and livelihoods of those that need it the most. Future Fannie Mae, zero trust, zero faith, zero morals

Business Response:

Hello, we are constantly looking for ways to improve the mobile app. If there are suggestions to make this a 5 star application please feel free to share more in detail the issues you are experiencing. If you would like to address the customer service you've received, please call 1-800-777-4001 so we can get to the bottom of it with you.

Faiad Shaban on GooglePlay

★★

a month ago

By far the worst lender, worst mortgage service, I'm talking like AIG 2008. Record every conversation you have with them. Don't believe anything they tell you. Get a second opinion. Call the truth in lending office. These guys are 100% scammers and I am confident in the future they're illegal and unethical practices will come to light. They are full on criminals.

Business Response:

<
1
2
3
4
5
6
...
4950
4951
>