Pennymac

Name: Pennymac
Address: 3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, US
Telephone: (888) 888-8888
Price range: $$
Rating: 4.5

4.5

★★

47682 reviews

|Mortgage Lenders|Westlake Village, CA 91361 United States

3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361 United States

(888) 888-8888

https://pennymac.com/

Finance

Closed now

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4.5

★★

47,682 reviews

5★35,759

4★6,363

3★1,800

2★1,183

1★2,576

1 review has no rating

Reviews(44551)

Google Reviews(3131)

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Emir O. on Birdeye

★★

a month ago

It's truly sad how a company can lie, stay uncommunicated, and constantly come up with reasons and excuses to why it has taken 6 months to do a Assumption loan. On top of that instead of getting it solved they try to explain to you how to mess up your credit by telling you that the loan your responsible for is more important than the loan your cosigner with somebody knowing if both are under your name and not paid they will mess up your credit score and put you in debt. I highly do not recommend pennmac anymore to any of my clients after going through this process and still am. On top of that one person can tell you the process takes 45-60days then another tells you 60-90 days and they can not even come up with a correct answer. Also, it has bee 6 months since I started the process in July.

Mary V on BBB

★★

a month ago

Absolute nightmare. Different information everytime you call. Not one representative has been helpful. No one will call back, not even managers. Requested multiple times to have recorded calls reviewed due to being given false information. No one will help. 0 stars. Terrible experience.

Leisvan Cruz on GooglePlay

★★

a month ago

A++

Business Response:

Thank you so much for your encouraging star ratings!

Charles Dennison on GooglePlay

★★

a month ago

The app seems to work about 100 better then their website. I can actually post an extra payment via the app. online, nope wasn't happening.

Business Response:

We're always working hard to improve the app. If there is a way to make this a 5 star application please feel free to share more in detail. Thank you for your review.

bstrizax on WalletHub

★★

a month ago

PennyMac will go above and beyond to get you to refinance, so they can restart the collection of initial interest. When it comes to helping the borrower they make it as difficult as possible. We never missed a payment for almost 3 years with them. My business is in the middle of closing, so we asked for an extension on this month’s deadline and so far my wife has been on the phone for hours. They dropped the call four times on her, and now we have an eight page application form to fill out. The lender does not see people but money signs. Unfortunately the rates are way to high to refinance with another lender, but that was the first thought.

Tank Edwards on GooglePlay

★★

a month ago

easy to use

Business Response:

We're always working hard to improve the app. If there is a way to make this a 5 star application please feel free to share more in detail. Thank you for your review.

Hemi on GooglePlay

★★

a month ago

Used to work now when I click sign in it goes to a blank screen kind of hard to make a payment when you can't log in...

Business Response:

Hello, we were unable to reproduce the issue you are experiencing. Please try clearing cache in your phone settings or try uninstalling and reinstalling the app. You may need to close out other apps running in the background and ensure your network signal is suffice. If you still need assistance, please call 1-800-777-4001 so we can help.