Pennymac
3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361 United States
Closed now
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abelifs on Zillow
9 years ago
10/31/2013, 15:17 PM
Just closed on a loan with Todd Bugbee and he was amazing how he helped us from A-Z and being first time home buyers we knew nothing. We needed paperwork to be picked up from an office 2 hours away and he went out of his way to get them so that we would close on the house in time. Thanks again We will definitely recommend you guys.
oaklandwader42 on Zillow
9 years ago
10/31/2013, 05:47 AM
PennyMac customer service is great! They have helped me with loan services over the years and have not disapointed me at all. The reps make themselves available to you at all times if you have questions or problems. My services were completed so fast I really am happy with them!
user5765659 on Zillow
9 years ago
10/30/2013, 07:25 AM
Elliot Block is one of the most finest and intelligent young men we have ever met.. He has helped us tremendously with our mortgage. he helped us cut out payment in half and giving us a low interest rate.. He is a respectable person, well mannered and full of personality.. we have recommended him to many of our friends.. I would never think of using anyone else for help in this respect.. We consider him a good friend..
patty217 on Zillow
9 years ago
10/26/2013, 18:06 PM
My experience with PennyMac was awesome. This was the first home purchase for both my wife and I and I couldn't have asked for more. We started the loan process by shopping around for the best rate and who we felt most comfortable with. The loan officer that spoke to us was nice, helpful and honest. He quoted us very accurately with the interest rates and closing costs, which gave us the information we needed to choose lenders. In today's market I could see many people getting sucked in by false advertisements and rates below market. Once we found our property the processing and underwriting took place and they were just as impressive. They were friendly, fast and very responsive. Any question I had they answered and any bumps in the road were quickly resolved. I hit EVERY important date in my contract and closed escrow on time. They even had the documents to escrow a week ahead of time. We purchased a condo and from what I have heard that can be even more complicated. You couldn't have seen the difference with PennyMac. Overall they are 5+ stars and I would recommend them to anyone.
user1040659 on Zillow
9 years ago
10/11/2013, 16:39 PM
PennyManUSA made my dreams come true that I thought was nearly impossible. My husband and I have been tossed around several different mortgage companies over the past year in a half. PennyMacUSA was not only able to pre-approve me for home that I was interested in purchasing, but they got it done within a day. If you have fair credit they are still willing to help you. I will be recommending PennyMacUSA to all my friends and family for the rest of my life.
Business Response:
Thank you so much for the kind words. We're happy we could help you buy your home!
user9584196 on Zillow
9 years ago
08/17/2013, 04:24 AM
I was a bit nervous to work with a company so far from where I live, but from the beginning, Ron was very warm and helpful and responsive to my questions and needs. I've heard from others that home buying was very stressful, and mine was no exception, but through the whole complicated, frustrating process, Ron was supportive and patient. And I am happily in my dream home, and I think the people at PennyMac were as thrilled as I was. They even called me afterwards to congratulate me and tell me that if I had any problems or questions, I was welcome to call them. Ron, Nikki and Doug are my heros!
user8649961 on Zillow
10 years ago
07/20/2013, 04:53 AM
We previously had our mortgage with PennyMac, we were contacted from a representive from the Negative Equity Program stating we might be eligable to refinance with this program. This would refinance would lower our monthly payment and interest rate AND eliminate some of the mortgage principle balance (based on what our house apprasied value is). We were concerned that this sounded too good to be true and it was some type of scam... so we contacted another PennyMac representive to get more information. David (with Penny Mac) explained the program to us in great detail and explained that it is a Government backed program to assist individuals that owe more on their current mortgage balance than what the property is worth- and your new loan amount depends on the current apprasial value. He went over everything in detail with us to make us more comfortable and to understand the program better. He was VERY helpful. The program does take a little longer to get completed but if you qualify for it- it is most worth it. We started our process at the end of April and closed the July 3rd. The negative equity program took our mortgage balance from owing 114k w rate of 5% payment of 940.00 down to NEW LOAN BALANCE OF 75K w rate of 3.5% new payment is 606 PER MONTH!!! They eliminated appox 39k worth of mortgage debt for us. We no longer owe more than what our house is worth and it lowered our payment and % rate! THIS IS A FANTASTIC PROGRAM and we are so greatful that PennyMac contacted us about eligability.
user0405172 on Zillow
10 years ago
04/16/2013, 04:41 AM
Avoid this company. I called for a refi on 4/4/13 spoke with a gentleman by the name of Gary. I gave him some info that he requested, he told me he would call back in 5 mins, called back 30 mins later to let me know what he had found out. I told him it was ok to run my credit and he said he would call back in 5-10mins..he called back 4 hours later while I was at work and left me a voice message saying he would have some answers by mid day the next day. I called back after he left a voicemail and I left him a voicemail saying that I looked forward to talking to him tomorrow. Its now been 12 days and he has not called!! absolutely the worst customer service I have ever encountered. And this is an easy loan, just a refi and cashout..LTV would be around 75% with DTI at about 35%. I am a former loan officer myself and I am blown away by the lack of service...The only reason I called Penny Mac was(here is the kicker) is that they already hold my current mortgage!! So this would even be and in house transaction! I really am lost for words! Poor customer service and absolutely no follow through...I will take my loan somewhere else. Good luck with this company.
user6234702 on Zillow
10 years ago
02/06/2013, 04:36 AM
Beware of this company, loan officer ( Michael Battle) will ask you to appraise your home, ask you to submit all documents then email you that loan is approved with no problem then one by one, they will ask for more documents. I have to kept calling my loan officer to give me updates then all of a sudden sent me an email to say that my loan was not approved. No follow through. The manager, Doug Perry is another one, replying to my email asking for my phone no. So he can discuss the outcome of my loan but never called, I left a message on his voicemail but still not responded. What customer service they have..
Business Response:
We apologize your application experience wasn't satisfactory. It matters a great deal to us that your experience with PennyMac exceeds your expectation. We understand that our loan officers have reached out to you to help. If this matter has not been resolved to your satisfaction, please let us know.