This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMacs pattern of harassment, false statements, and repeated threats to take my home while actively working with them, is putting me under such extreme pressure that I strongly believe they are trying to drive me to kill myself so they can acquire my home.
Business response:
Ellen, your well-being and peace of mind are of the utmost importance to Pennymac. We want to ensure your account concerns are addressed directly with appropriate care. Please text us at (805) 716-6348 for immediate assistance with any questions or next steps.
Veronica was very helpful and extremely fast in her response to my questions. The smoothest loan process I ever completed.
Business response:
Hi Roger, thank you for choosing Pennymac! We are delighted that you had such a seamless loan process, and we will gladly share your appreciation with Veronica. For any questions or further assistance, please text us at (805) 716-6348.
Diana was awesome to work with from day one she made sure I had all the right paperwork she made sure I had all my goals met that I wanted to and she made sure the closing process from start to finish and just everything in between was awesome she was super communicative and answered any questions that I had at any moment. I can’t say any more great things about her. It was such a great experience.
Business response:
Hi Jared, thank you for choosing Pennymac. We will share your kind appreciation with Diana, who strives to deliver outstanding customer service every step of the way. For any questions or further assistance, you can text us at (805) 716-6348.
When I got transferred to the loan success team and Sandra Benavidez was my account manager I was more than thrilled and happy with the results that she had with me. She was so communicative and always ready to answer my questions and always following up with me if I had any action items to do, you could really tell her number one goal was to get me to closing, and that was so great for me and she was a rockstar. I couldn’t say any more great things about her she was awesome.
Business response:
Thank you for choosing Pennymac, Jared. We will gladly share your kind words with Sandra for providing exceptional customer service. For any questions or further assistance, please text us at (805) 716-6348.
Sandra and Pascualy were amazing and both worked with me until complete the process. I highly recommend Pennymac, Pascualy and Sandra. Grade: A+
Business response:
Thank you for sharing your feedback, Luis! We will be sure to share your kind appreciation with Sandra and Pascualy. We are delighted that they provided a smooth loan process for you. For any questions or further assistance, you can reach us by texting (805) 716-6348.
Everything was great thanks to the knowledgeable customer service
Business response:
Hi Alexandra, thank you for sharing your feedback! We are delighted to hear that our customer service provided such a positive and helpful experience. If you have any questions or need further assistance, please text us at (805) 716-6348.
Nancy Olivas was great to work with. She was always quick to respond whenever I had questions about my application and promptly notified me of any issues or updates. She was professional, attentive, and genuinely a pleasure to deal with throughout the entire process. I really appreciated her responsiveness and excellent customer service.
Business response:
Thank you for your wonderful feedback! We are delighted to hear about your positive experience with Nancy. Her professionalism and excellent customer service are truly valued, and we will be sure to share your kind words with her. For any future questions, you can text us at (805) 716-6348.
Nancy was amazing to work with
Business response:
Thank you for sharing your positive service experience with us. We truly appreciate your feedback and will be sure to share your kind words with Nancy. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
The entire team was great, they were very helpful and made the process easy for me to understand.
Business response:
Thank you for sharing your experience with our team. We're delighted you found the process straightforward and will be sure to share your kind words with everyone involved. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,699 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.