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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sandra was knowledgeable and made herself available every step of the process. Her friendly disposition always kept me calm and that made the experience less stressful. Sandra is truly a remarkable individual. Thank you for what you do.
Business response:
We’re delighted you had such a positive overall experience with us. Sandra’s dedication truly makes a difference, and your kind words will be shared with her. Thank you for choosing Pennymac. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
Pennymac is a wonderful company to work with. The have a culture of caring , which trickles down the each representation. I unfortunately lost my job and Pennymac treated me with respect and kindness. I have never experienced this level of kindness from a lender in my life. I really would like to thank the management and leadership for implementing such a customer first environment.
Business response:
Thank you for sharing your experience and recognizing our management and leadership. We're proud to offer a company culture focused on genuine care and customer-first values. Your feedback inspires us to keep delivering exceptional service. For any questions or further assistance, please text us at (805) 716-6348.
Great customer service, was hard at first, but learned about all the paperwork needed
Business response:
Thank you for highlighting our customer service and sharing your experience with the paperwork process. We're glad you found value in working with Pennymac. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
Great work and very responsive. Happy to have Pennymac supporting athletes as an Olympic and Paralympic partner
Business response:
Thank you for your kind words! We're proud to support athletes and value your recognition of our partnership and service. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
This is my second refy loan and both were completed successfully.
Business response:
Thank you for choosing Pennymac again for your refy loan needs. We're delighted to know both experiences were successful. If you have any questions or need further assistance, you can always text us at (805) 716-6348. We appreciate your trust and look forward to serving you in the future.
Absolute corrupt company! Have wrongfully charged me for PMI for 3 years. Now to stop it, they want $190 . Can you say "extortion "?
Business response:
Your feedback regarding company practices, PMI charges, and fees is taken seriously. Pennymac values transparency and aims to address concerns with clarity. If you have additional questions or need further assistance, please text us at (805) 716-6348.
N/A
Business response:
Thank you for your review! If you have any questions or need further assistance, please feel free to text us at (805) 716-6348 as we would be more than happy to assist you.
Just am overall pleasant experience especially for something that is said to be so stressful the team made it seem effortless. Great job.
Business response:
Thank you for sharing your positive experience with us. We're delighted our team made the process smooth for you, and we'll be sure to share your kind words with them. At Pennymac, we value making every experience pleasant. For any questions or further assistance, please text us at (805) 716-6348.
From Nick who i started with and Hilda who helped down the finish to close i never felt uneasy at all. Both were very professional but most of all understanding and patient !! A truly rewarding experince !
Business response:
Thank you for sharing your experience and highlighting our team's professionalism. We'll be sure to share your kind words with Nick and Hilda. We're delighted you had such a rewarding experience with Pennymac. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,517 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.