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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very easy to do online and the staff is very friendly and helpful
Business response:
Thank you for taking the time to share your experience with us, Deborah. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Hilda was extremely helpful and made the process seamless and easy until it was complete.
Business response:
Hi Anthony - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Sandra did great!
Business response:
Hi Kenneth - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Rosario was very responsive to questions and tracked down answers when information was needed from others. The entire process went smoothly!
Business response:
Hi Nancy - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
We could not have had a better team with buying our forever home! Grace, Gabby, and Tyra were all dreams to work!!!!
Business response:
Thank you for the positive review, Garrett! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Loan officer Peter A. Was so pleasant to work with. He really showed that he was concerned and helpful getting us through the process. We think Peter is a great asset to your company.
Business response:
Thank you for taking the time to share your experience with us, Duzard. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
One person named Andre was not responding to my emails. James even emailed him and still no response. James did all the foot work. I had questions and Andre didn't reply.
My experience was very professional and friendly. I would definitely recommend this service to others. Thank you Tate for the beginning of the process and thank you Liam for completing the process with us!
Business response:
Thank you for taking the time to share your experience with us, Brian. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Horrible customer service and experience. They took me off automatic payments for no reason. I called to make payment and get it turned back on, they didn’t turn it back on. Then they reported me as late on my credit, even though I spoke to them on the phone before it was late. Have been trying to get it fixed, managers are never available, customer service acts like it’s all my fault and say they refuse to fix it. Basically, I’ve been with them for 8 years, never been late, and when they cause an issue, they refuse to hel... read more
Business response:
We appreciate your review, Michael. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,824 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.