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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sandra B was absolutely wonderful to work with. She told me precisely what documents were needed, where I could obtain them and assisted me in uploading them. She answered all my questions. Any call to her was timely responded to. Im most appreciative of her assistance. Juan was great too in getting the application open, followup phone calls until I was ready to lock things down. He like Sandra was friendly and provided a great customer experience. Pennymac is lucky to have both these wonderful employees
Business response:
Thank you for taking the time to share your experience with us, Candace. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Thomas my loan Officer was great and Rosario my loan processor was amazing as well. Great Job.
Business response:
Hi John - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Very competitive. Has been servicing my current loan for 3 years and I am happy with re-fi process.
Business response:
Hi Judith - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Eric and Tyra were very personable and made this process so enjoyable and stress free! Thank you Tyra for helping with the little complexity in our application!
Business response:
Thank you for the positive review, Adam! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Grace was so helpful and patient. She checked in regularly and helped me understand what was happening at every stage of the way. 10/10 superstar.
Business response:
Hi Donald - Your feedback is greatly appreciated. Thank you for the review.
My whole service team was excellent with every questions and step throughout the process.
Business response:
Thank you for the positive review, Kaitlyn! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
The closing time and help we got was beyond my expectations very exceptional service and ease. Thank you
Business response:
Thank you for taking the time to share your experience with us, Michael. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
bery pleased with the experience
Business response:
Hi Ollie - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Tyra and Christoper were excellent to work with. Both were incredibly responsive and made this process pretty seamless!
Business response:
Hi Sunshine - Your feedback is greatly appreciated. Thank you for the review.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,286 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.