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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Grace Sparks at Pennymac was amazing—great communication, always kept me updated, and made sure I closed on time.
Business response:
Hi Larrin - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
She was very professional and answered every question I had.
Business response:
Thank you for the positive review, Michael! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Paulette was very helpful through the entire process. She got back to me quickly when I had questions and we hit a few snags along the way. Very pleasant experience with her.
Business response:
Hi Jimmie - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Excellent
Business response:
Thank you for taking the time to share your experience with us, James. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Every time I had a question or concern and reached out, they were always responding within a very timely manner. Very friendly to work with. Made it less stressing throughout the whole process.
Business response:
Thank you for the positive review, Clinton! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Do NOT get a loan from this company. They are horrible. Our story in a short form. We sent over 2500.00 to them to pay our house insurance, they already took the money out of our escrow which is what should be done. But then deposited our check into our loan principal instead of our escrow. I always set up our monthly payments thru our bank a year at a time, which all was paid. Never have we ever missed a payment in our life. By the time we had discovered this and them changing our loan payment from 700.00 to 1279.00 a mont... read more
Business response:
Hi Gg - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
All the service officers are very helpful and detail to help me complete my refinancing project.
Business response:
Thank you for the positive review, Sarah! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I started my refinance loan processing on 9th Dec 2025 with Equitable mortgage and was about to close with them on 30th Dec. As they arranged to pay-off my existing loan to Pennemac, their loan officer, Max, called me with promise of better rate and lower closing fees than Equitable mortgage so I can stay with Pennemac. He also promised faster processing since my appraisal was already done by the other company. Since everything looked good then, I agreed. Since then, my loan processing has been going at snail pace. Max does ... read more
Business response:
Hi Amit - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Very attentive and clear on the entire process.
Business response:
Thank you for taking the time to share your experience with us, Rosalinda. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,966 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.