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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was very satisfied with the entire process including the closing.
Business response:
Hi Maria - Your feedback is greatly appreciated. Thank you for the review.
Repeat customer! PennyMac has always provided outstanding service! Thomas went above and beyond responding to my needs outside of normal business hours!
Business response:
Thank you for taking the time to share your experience with us, Clifford. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Megan and Tyra were great throughout the entire homebuying process. They were fast and very efficient in answering question and making the process go as smooth as possible. I’m very thankful to have been assigned to them. Thanks again! My only critique is the home story rewards program. I elected to enroll in the program, and feel as though getting ahold of anyone through the program had been difficult. If the process could be streamlined and more easily accessible, that would be great for any future customers.
Business response:
Hi Kristie - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
I really appreciate the professional manner of everyone we interacted with as we went through the refinancing loan process.
Business response:
Hi James - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
I was pressured to use a local lender but you made my decision to stay so easy. Everyone worked diligently to get this deal done. Awesome job & special thanks to Tyna & Megan. I will definitely recommend Pennymac to my clients/family.
Business response:
Thank you for taking the time to share your experience with us, Vicki. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
I had no clue what I was doing, but Camila made the refinancing process so smooth. She explained everything very clearly and made sure I was aware of my options. Definitely recommend using her as your loan officer!
Business response:
Thank you for taking the time to share your experience with us, Sabrina. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Looking forward to another year & more w this company. No complaints or issues from my entire time being apart of PennyMac. Thank you.
Business response:
Hi Jamarius - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Thank you for wonderful service Sandra
Business response:
Thank you for the positive review, Jorlin! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
During my refi I searched around with about 7 different companies and I had the absolute worst experience with pennymac than any of them. I felt I was lied to the most by them as well. Lastly pennymacs numbers was the furthest off ( after waisting the most of my time then the other lenders). Just a bad overall experience and I would not recommend
Business response:
Hi Dustan - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,919 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.