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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Keep up the great work! Thank you all again
Business response:
Hi Paul - Your feedback is greatly appreciated. Thank you for the review.
Everything thing went great in the process. James Wright in constant contact with updates and professionalism
Business response:
Hi Shane - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Tyra was amazing!! The loan officers were good but Tyra was amazing!! She deserves a raise!! My loan had 3 months delays due to a buyer below us but through all my worry she was amazing!!
Business response:
Hi Joshua - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Please whatever you do consider who you get a mortgage loan through. Over the last 3 years our mortgage has went up over $400. Of course the economy isn't in the best shape right now and financially we are struggling, just like im sure many other Americans are. We reached out on 2 separate occasions to ask for help and they wouldn't even consider anything to give us some time. We are regretting terribly our decision to go with this company. They say on their letters to reach out and we can help. Not the case. We are busting ... read more
Business response:
Hi Kp20 - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
What can I say other than they are by far one of the worst and lack empathy in understanding of customer issues. I went through 3 different people, Nick to Roman to the 'MANAGER' Dianne whom was to place me on hold and hung up with no return call. I did not swear and was firm but this is not okay and I highly recommend that they look into their training programs to better equip their staff for success and interaction with callers.
Business response:
Hi Aaron - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Been with them 6 years and they won’t let me change my payment due date from the 1st to the 15th. Awful company
Business response:
Hi Lindsay - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Barry and Britney worked hard to pushed loan to get me in my new home ahead of schedule
Business response:
Hi Larry - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
I appreciate all of the hard work that was done on behalf.
Business response:
Thank you for taking the time to share your experience with us, Holly. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Barry was great to work with and i heard the same feedback from my agent and the legal team. Thank you for your help through this process !
Business response:
Hi Jorge - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,635 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.