PENNYMAC's cover image

This profile has been claimed by the business owner or representative.

PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,681 reviews
Select a rating
Gary S.'s profile image
Gary S. 
18 hours ago

The process was simple and seamless. It was a great experience. 

Business response:

Thank you for taking the time to share your experience with us, Gary. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

William P.'s profile image
William P. 
18 hours ago

Thank you to everyone who helped us with this loan!! You were wonderful!! 

Business response:

Hi William - Your feedback is greatly appreciated. Thank you for the review. 

Leroy T.'s profile image
Leroy T. 
a day ago

We were impressed with the timely and friendly response during the entire process. 

Business response:

Thank you for the positive review, Leroy! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

David O.'s profile image
David O. 
4 days ago

I appreciate the individual attention in working on my refinancing! 

Business response:

Hi David - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Fernando Jimenez V.'s profile image
Fernando Jimenez V. 
5 days ago

You guys did a great job on the other hand with my realtor. It did not. 

Business response:

Thank you for the positive review, Fernando! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

James W.'s profile image
James W. 
5 days ago

Had family and medical issues that was going to prevent me from making a payment for 3 months. Called PennyMac to make arrangements about these payments to try and get them moved to the end on the loan or add additional money to the existing payment plan that I was paying and paying early and had made extra payments through adding money to my loan account payments. I was told that there was nothing they could do until I had to miss the payments first. After returning to work and resuming my payments I contacted PennyMac t... read more

Business response:

Hi James - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply* 

Robert C.'s profile image
Robert C. 
6 days ago

Great job keep it up 

Business response:

Hi Robert - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Michael S.'s profile image
Michael S. 
6 days ago

Jaime was excellent and very professional throughout the entire process 

Business response:

Hi Michael - Your feedback is greatly appreciated. Thank you for the review. 

Alice S.'s profile image
Alice S. 
a week ago

Sandra is the best! She was always looking out for our best interest, she made the process extremely easy! Please give her a raise!!!! Thank you Sandra 

Business response:

Hi Alice - Your feedback is greatly appreciated. Thank you for the review. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,681 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.