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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I appreciated the consistent clear communication. They answered all questions accurately and were very knowledgeable about the processes.
Business response:
Hi Andreau, thank you for your feedback. At Pennymac, we prioritize clear communication and sharing knowledgeable guidance throughout your loan experience. For any questions or further assistance, you can text us at (805) 716-6348.
We cannot say enough about the customer service experience we received. Brandon Glenn and James Wright are truly professional in every way, best customer experience. Phenomenal Team and will recommend highly. Our realtor has already shared with me that she plans to refer new clients to them. Thank you both for everything, caring and supportive all the way from beginning to end. Cindy and Grant Cuthill
Business response:
Thank you, Cindy and Grant. We take pride in delivering exceptional customer service, and we will gladly share your kind appreciation with Brandon and James. For any questions or further assistance, you can reach our team by text at (805) 716-6348.
None at this time, thanks
Business response:
Hi William, thank you for sharing your 5-star rating with Pennymac. We truly appreciate your support and are glad to assist you. If you have any questions or need further assistance, you can reach us by text messaging at (805) 716-6348.
Liem played a big part in explaining the loan terms,helped make sure I received my deposit in every way, Thank you so much
Business response:
Hi Victor, thank you for your feedback! We will gladly share your appreciation with Liem for providing clear loan terms explanation and helpful support. For any questions or further assistance, please text us at (805) 716-6348.
Tony Trozera made this whole process come together and kept it running smoothly right up through our closing today. He is a Rockstar.
Business response:
Thank you for choosing Pennymac, Terri! We are thrilled to hear how seamless your closing process was and will gladly share your kind words with Tony. For any questions or further assistance, you can text us at (805) 716-6348.
Beware of the small print. This lender will require separate and additional flood insurance for your property, even though your apartment is covered by the association policy. And you have no power. They will simply charge the expensive and unneeded insurance to your escrow account. I get the sense that they are hoping I refinance or sell because the loan has a very low interest rate and they are not making too much money.
Business response:
Hi Daniel, navigating escrow adjustments and insurance requirements can be frustrating, especially when unexpected costs occur. Clear communication regarding loan coverage is essential at Pennymac. Please text us at (805) 716-6348 for any questions or further assistance.
thank you!
Business response:
Hi Elvin, we are delighted to provide you with a great customer experience at Pennymac. For any questions or further assistance, you can reach us by text messaging at (805) 716-6348.
Grace and Jackie were both a pleasure to work with.
Business response:
Hi Kevin, thank you for your wonderful feedback. We are thrilled to hear our staff made your experience so seamless, and we will gladly share your appreciation with Grace and Jackie. For any questions or further assistance, please contact us by text at (805) 716-6348.
Quick updates and communication, excellent customer support.
Business response:
Hi William, thank you for choosing Pennymac. We are delighted to know you experienced excellent customer support throughout your financing journey. For any questions or further assistance, please text (805) 716-6348.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,801 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.