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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was a joy to work with everybody couldn’t be more satisfied
Business response:
Thank you for sharing your wonderful experience with our team. We truly value your positive feedback and will be sure to share your appreciation with everyone involved. At Pennymac, delivering an outstanding overall experience is our priority. For any questions or further assistance, please text us at (805) 716-6348.
No
I just want to thank and very much appreciate the time you all took to get the loan and help us through all the paper work with out you all helping us we couldn't have done it again thank you all for your hard work
Business response:
Thank you for your kind words and trust in Pennymac. We're delighted our team could support your loan acquisition and paperwork needs. Your appreciation will be shared with everyone involved. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
This company is so poorly put together I am surprised they remain one of the largest lenders for mortgages. We had difficulty from the start of the loan to the finish including errors that went uncorrected, late disclosures that went out AFTER our closing appointment had started, and poor and ineffective communication from all staff. When I voiced some of my many concerns, they refused to let me speak to a manager and when a pipeline "manager" reached out after my loan had closed, he waited almost two months before getting b... read more
Business response:
Your feedback about the loan process and communication is valued. At Pennymac, we strive to deliver a reliable experience and take concerns seriously. We appreciate your perspective and are committed to ongoing improvement. For any questions or further assistance, please text us at (805) 716-6348.
Patrick and Rosario were great!
Business response:
Thank you for sharing your positive experience with our staff. We’ll be sure to let Patrick and Rosario know about your kind words. At Pennymac, we’re proud of our dedicated team. If you have any questions or need further assistance, please text us at (805) 716-6348.
Paulette was amazing! She helped out everytime we had a question or concern about anything.
Business response:
Thank you for your wonderful feedback! We're delighted Paulette made your experience so positive. We'll be sure to share your kind words with her. Our team is always here to provide excellent staff assistance. For any questions or further help, please feel free to text us at (805) 716-6348.
They’re terrible!!!! They bought my loan from my original lender and After 1 year they made my monthly payment get higher $1k Tried to negotiate the loan for better monthly payments or at least keep the same amount as before. They kept asking me docs for about 2 months and for the last time after I send everything they’ve asked for they said they need to verify every large deposit on my account to see if I’m not a criminal even though they have the statements in their hands. Man, this is ridiculous!
Business response:
Your feedback is important, and we recognize your concerns about the loan payment changes and document process. Pennymac is committed to transparency and regulatory compliance. If you have questions or need further assistance, please text us at (805) 716-6348.
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Business response:
We are delighted to hear from you, Annie! Your 5-star rating means a lot to us. Please feel free to text us at (805) 716-6348 if you ever have any questions.
Nancy Olivas went above and beyond trying to help us get through a stressful situation. Steve and I appreciate all the great service she provided. Thank you Nancy!!!!
Business response:
Thank you for your wonderful feedback! We're delighted Nancy made a positive difference with her service. We'll be sure to share your appreciation with her. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,488 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.