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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
She was very helpful throughout the process. Calling me once a week for updates was vital to me. She explained everything and I was able to understand. Great customer service skills and professionalism.
Business response:
Thank you for sharing your experience! We're delighted our team’s helpfulness and clear communication made a difference for you. Providing excellent customer service is always our goal at Pennymac. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
Paulette was so great to work with. She kept us totally informed every step of the way and was so helpful and upbeat. Really enjoyed working with her.
Business response:
Thank you for your wonderful feedback! We're delighted you had such a positive experience with Paulette, and we'll be sure to share your kind words with her. Great service and communication are always our priorities at Pennymac. If you have any questions or need further assistance, please text us at (805) 716-6348.
Thank you for everything you are amazing you helped with everything and every question II had Thank so much .
Business response:
We truly appreciate your kind words and are delighted you found our service and helpfulness outstanding. Your feedback motivates us to continue delivering excellent experiences. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348. Thank you for choosing Pennymac!
Thank you
Barry was great with the weekly updates.
Business response:
Thank you for sharing your experience and highlighting Barry’s support with weekly updates. We’ll be sure to pass along your kind words to Barry. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
My team was fantastic. They kept me updated regularly and closed ahead of schedule. My only suggestion would be to remove any unneeded documents from the request portal if they are no longer needed.
Business response:
Thank you for highlighting our team's efficiency and dedication. We appreciate your feedback about the document portal and will share your kind words with the team. If you have any more suggestions or need further assistance, please feel free to text us at (805) 716-6348.
Every member was very professional and courteous. We appreciate all their hard work.
Business response:
Thank you for recognizing our team's professionalism and courtesy. We truly value your feedback and will share your appreciation with everyone. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
Jamie was so great to deal with all obstacles that can up and was very helpful in getting our needs taken care of highly appreciated
Business response:
Thank you for your wonderful feedback! We're delighted Jamie made a positive impact and will be sure to share your appreciation. Providing helpful service is always our goal at Pennymac. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
Hi my husband and I just closed on our home on June 30th and our agent Sandra Benavidez was an incredible help! She was so patient, kind, and resourceful. Every step of the way she was there to help me understand every step of process so that I could understand better. I’m so grateful to her and pennymac !
Business response:
Thank you for sharing your experience and highlighting the outstanding agent performance. We’ll be sure to share your kind words with Sandra. We’re grateful you chose Pennymac for your home journey. If you have any questions or need further assistance, please text us at (805) 716-6348.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,458 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.