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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
My vehicle arrived to Peoria Ford as scheduled; however, it was not even looked at for a full two days later. Then once inspected, it wasn't even fixed. The dealer claimed it wasn't covered under warranty, even though it's a brand new vehicle 2025 with less than 900 miles. Now, only a week later, I learn it is a covered repair and, in fact, has a safety recall issued as a known problem. The dealer provided poor customer care. And, as a result, I took my vehicle to another Ford dealer and the issue was immediately corrected. ... read more
Business response:
We understand how frustrating it must have been to have your brand-new 2025 vehicle sit for days without inspection and then be told the repair was not coveredonly to later learn it was indeed a covered repair and a safety recall. We are particularly concerned that your experience led you to seek service elsewhere, and we deeply regret that we did not meet your expectations or provide the prompt, accurate service that our customers deserve. Your feedback highlights areas where we need to improve, and we will be reviewing thi... read more
Terrible company, I will never take my vehicle here again. They shut off my CONNECTIVITY SETTINGS so it was un-trackable on my Ford APP and were using it for transportation.
Business response:
We take situations like this very seriously, as transparency, trust, and the proper care of our customers' vehicles are always our top priorities. The issue you described regarding your vehicle's connectivity settings and usage does not reflect the level of service we strive to provide. Please reach out to our Service Director, Claude Chiles, at 623-523-6180,
This place is run by thieves and liars. Brought my car in cause it was acting funny. Spent 4000.00 dollars. Got it back and.it.was.even worse. Then they.tell me I need a new transmission. Another.8800.00 Be warned this place is in the.business of ripping customers off.
Business response:
This is not the standard of service we aim to provide, and we take your feedback very seriously. Please contact our Service Director, Claude Chiles, directly at 623-523-6180 so he can personally address your concerns and help find a solution.
No immediate greeting by service advisor. Once contact was initiated by me, service advisor did not follow up with me until I went back to his desk to ask about the service evaluation that was txt'd to my phone. By the time I saw it quite a bit of time had elapsed. I saw other service writers follow up personally with their customers about their vehicles.
I bought my truck about less than a year ago and I brought it in for my 2nd oil change. When I bought my truck they talked me into buying a full service warranty package. As the manager put it the only thing I would be paying for would be gas for the next 6 years or 60,000 miles. However on this oil change they sent me a text where I could choose have them check my air conditioner, battery cables & others that totaled close to an additional $500. The warranty they sold me is just about worthless. These people are liars and d... read more
Waited 3 hours and 45 min for oil change !
Toooooo expensive!!!! Crazy expensive!
They did not do what they said when they had to repair the comprehensive damage that they did to my Truck
Took car in Monday AM early. Not looked at till Thursday. No loaner car. Ride home reluctantly given when I asked. Do not accept Credit Cards except with 3% extra charge. Agent I had not very patient and said she had explained it all to me and I had signed the work order.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 8,964 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 7:00 p.m.