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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Absolutely the worst customer service I have ever experienced. After 3 attempts of fixing my oil leak it is still leaking. Had my fuel filters changed and starting leaking 3 days later. Promised my truck back in two days it took 5. Under no circumstance would I recommend them.
I was going to be charged for a new battery if I hadn't asked if the battery was under warranty.
My car was stuck there for two months with our service rep and warranty department going back and forth about 2 parts. Our service rep Spencer hardly called us and it was a pain to get him to call back. Service Manager Mike was amazing, but was overall frustrated that after 2 months of it being at Peoria Ford for a coolant leak and parts being replaced or repaired we now have another issue with our car not even a month later to a part they potentially replaced and no one in the service department will answer yes or no if it ... read more
Missed front left suspension issue. Says they checked brakes but front brakes are low and need to be replaced
Their financial department snuck in a service warranty I said no to six times. Still refused to take it off the contract after I asked twice while still at the dealership. I was also given the wrong lender information. I had to call weeks later to get the correct lender. When I asked why was I given the wrong information, I was told, "Dennis must of thought you already approved for XXX." Dennis sent us on her way without official confirmation. They refused to help us right after we saw the tires on the car (at the dealership... read more
I had a 10am appointment for an oil change and it took five hours without any explanation or apology.
It took THREE weeks to have an oil change, fix a minor issue with the mirrors and fix the motorized head rests in the rear seats. Meanwhile we rented a car for just under $1,000. This is NOT acceptable. They should have changed the oil ordered parts and let us take the car back until actually ready to work on it. THEN, it turns out that the rear seat headrests are not fixed, so it will have to go back. We complained about the three weeks and the Service manager said he would look into it. but several weeks went by without hi... read more
My husband and I got there on a Saturday at 2:30. When we first saw the vehicle, we explained to them that the tires were not only mismatched, but were heavily worn out and met the bare minimum requirement for safe driving. It literally is a safety concern. For hours we explain the situation, asked for a solution and we kept getting passed around. Their service department closed ironically when we told them we don't feel safe driving. We've called multiple times this week and still haven't received a solution for the tires. ... read more
When I got my vehicle back, it was filthy. The mechanics or whoever threw candy and chip wrappers everywhere inside. There were big boot prints on the back of the seats, and left 4 miles until empty in my tank. It states on my paperwork that several road tests were performed, so they did have it on the road and using fuel. I had put a brand new battery 2 days prior to the engine blowing and was told I'd get it back, nowhere to be found, and since they put a brand new motor in I was supposed to get paperwork with the new warr... read more
Business response:
We understand how important it is for your vehicle to be returned in excellent condition and with all the proper documentation, especially after significant service like an engine replacement. The concerns you've raised about cleanliness, fuel levels, paperwork, and your handicap placard are definitely not what we aim for, and we want to address these issues directly with you. Please feel free to reach out to Claude Chiles, our Service Director, at 623-523-6180.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 8,964 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 7:00 p.m.