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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
10 days to diagnose. Performed service/replacement part, did not fix issue. Took back for 5 more days for new diagnosis, hoping this one fixes issue. Taking it in this week. I'll be calling Ford corporate or whoever I need to speak to after this next fix attempt. I've owned the truck for 3 months, it's been in Peoria Ford service department for about 3weeks of that 3months.... Absolutely ridiculous And also, did not wash truck any of the times I've visited, maybe wash is broken?
Paying a 9000 dollar market adjustment is a rip off bought 2 vehicles paid 18000 over sticker thats almost the cost of a one truck. Matt my sales rep was awesome as always but he was embarrassed by the greed from management .
Shady business practices. Upon arrival, found vehicle listed on-line for $42K had $55K window sticker making it seem like a special deal when in fact even the $42K was a high price. Also in vehicle was "auction value sheet" of over $46K. This was total B.S. The worst part is the finance department. I felt like I was dealing with the Gestapo! Took 45 minutes to do 15 minutes worth of paperwork. Vehicle purchased did not receive a PDI & had a serious mechanical issue on highway! WORST DEALER EXP
I made an appointment for an oil change service to include tire rotation and fluid checks, I arrived early for my appointment at 0730 hours 24August2022. When my service writer finally got to me, checked the mileage, serial number (which matched the one on the coupon), and checked for visible body damage after which he started quoting the things that he said needed to be done at 30K miles, without batting an eye quoted me that it would be $902. I said no thank you, you are only to do the oil change, tire rotation, fluid top-... read more
Business response:
We strive to provide our customers with a 5- star experience so were disappointed to hear you left feeing this way. Every vehicle that comes in receives a thorough inspection by computer and by our Ford Certified technicians. Any findings are simply presented to the customer to decide if they would like the service completed. During you oil change your technician presented their findings which included a brake flush which is recommended every 2 years regardless of mileage due to it being a microscopic fluid that collects moi... read more
very disappointing. I will not ever refer anyone to this facility
Terrible communication. Service rep would never call me back. Just email me in ALL CAPS. Shop tech's strongly recommended Oil change, cooling system flush, transmission flush and other work. Funny thing, I had Peoria Ford do ALL those things 8,000 miles ago!!
Business response:
Thank you for taking the time to speak with us and again we offer our sincere apologies this was your experience. We have address your concerns with our team and provided additional coaching. We appreciate you giving us the opportunity to make things right and we look forward to seeing you next month for your motor mount repair. In the meantime should you have any questions, please contact our Service Director Claude Chiles at 855-971-8355.
There was no communication for a week we had to reach out to the service department to find out what was going on.
Business response:
We strive to provide every customer with great communication and regular status updates on their vehicle so were disappointed to hear this. We would like to speak with you to get some additional details so we can address your concerns with our team and provide additional coaching. Please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
The front end alignment didnt correct the problem. Having to take truck back in for correction. Service agent Spencer was very professional
Business response:
We are unable to identify you by this screenname to reach out directly so please contact our Customer Relations Director Beverly Woodhull at 855-971-8355 at your earliest availability so we can look into this for you.
I will never go to Peoria Ford. This is a new care for me and they still haven't detailed it which they promised they would do.
Business response:
We apologize for any miscommunication related to promises we made. We would be happy to speak with you about the detailing, please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.8 star rating with 8,732 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 9:00 p.m.