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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Slow and most unorganized. Poor management
The price I was quoted was not what I was billed.
Gave diagnosis of Manifold leak with $2000 estimate to fix. Took truck to champs for second opinion and turned out to be a flex plate.
Business response:
We understand how important it is to receive an accurate diagnosis. Our goal is always to provide thorough and reliable service, and we take concerns like yours seriously. If you'd like to discuss your experience further, please reach out to Claude Chiles, Service Director, at 623-523-6180.
Tenable business all the way around they don't do any service on there cars and trucks at all they just wash them and resale them i bought 2 trucks from them and both was down after 3 weeks later pat hickey which is the owner of the dealership number one liar
Business response:
We strive to provide quality vehicles and service, and we appreciate your insights. For further assistance, please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355.
Terrible! Dishonest & Very Slow return time. When I purchased the vehicle it had a repair that needed to be completed. I waited 3 days after buying the car to get it back. It was not fixed. I took the car back to Peoria Ford service, where they held the car for 5 more days and then they told me they needed to order a part that will take 10 days to receive. I never got a call to say the part arrived. When I called, they said they needed to schedule me 10 more days out because of the part. I got a rental this time, which turne... read more
Coolant was not flushed/drained like said and I did not ask for this anyways
Business response:
Thank you for your feedback regarding the coolant service. We appreciate your input and would like to address your concerns. For further assistance, please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355.
First time at this dealership. I will not be back
Business response:
Thank you for your feedback regarding your first visit to our dealership. We value your input and would like to understand your experience better. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 for further assistance.
Zero stars. I wouldn't recommend this dealer to my worst enemy. They lied, tried to screw us out of money. Terrible customer service. They said they'd "make it right and our trying to turn around their bad reputation" BS. Every time we have contacted them for ANYthing they don't call back, don't know what's going on, and don't do what they say. I 100%regret buying my truck from them. Seems everyone I talk to agrees they are terrible. They also don't give your keys back when doing a trade in evaluation either. Check their BBB... read more
Business response:
It is unacceptable that the a/c was not functioning properly after the work was completed, and we understand your frustration regarding the lack of quality control. We'd greatly appreciate it if you could share more details about your experience to help us prevent similar issues in the future. Please reach out to Claude Chiles, Service Director, at 623-523-6180.
After service, which included flushing & "cleaning" the a/c, I drove off, only to have to turn around and return. The a/c was not working. I then waited another 2- hours only to be told that it was the shop's fault as the equipment malfunctioned and no one actually tested the car before it was returned to me. VERY POOR QUALITY CONTROL.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 8,964 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 7:00 p.m.