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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
This car was bought back by Ford under AZ lemon law due to going through two transmissions. Peoria Ford is a horrible place for services and an even worse place to buy vehicles from
Business response:
Were disappointed to hear you had issues with your Explorer but glad to hear you were able to get a resolution through Ford. We are unable to identify you by this screenname but we would like to speak with you to address your concerns regarding any service visits. Please contact our Customer Relations Director Beverly Woodhull at 855-971-8355 at your earliest convenience.
I would not recommend Peoria ford too anyone they like to screw the average person that dose not know anything about cars. Find somewhere else to shop 2 out of 10
Business response:
We want to provide our customers with great service so were disappointed to hear this. We are unable to identify you by this screenname to reach out directly to get more information so we can address your concerns. Please contact our Customer Relations Director Beverly Woohull at 855-971-8355 at your earliest convenience.
Long wait and Zak treatment poorly applied, not even doing the roof.
Business response:
Thanks for the feedback. We want to address your concerns related to your service, please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Went over my 2 hour wait and it was 3 hours. At 9:45 they stated I needed almost 1k of work for the 25k miles. I already stated I can only afford an oil change today, as I have not been paid since May, but did say fine to the air filter. I went up at 11 asking about my vehicle if it was done. It was NOT done. They had not put in th filter yet. 15 minutes later I did get my car back. If they can't stay within their 2 hour time frame then they should not schedule so many appointments.
Business response:
Thanks for the feedback and we apologize for the inconvenience. Many factors besides other appointments can push back appointment times and we hope we were at least able to be transparent about these changes. If you have questions about your visit, please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
I got hustled for an unneeded alignment.
Business response:
We don't want our customers to feel forced to purchase a service from us, we only mean to inform our customers of the status of their vehicle so they can make informed decisions. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
could not fix problem parts no longer made truck was at dealer 2 weeks service writer was ok
Business response:
Thank you for the feedback. We apologize if you felt you had a negative experience with us, we want to address your concerns, Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
The first time I took my car here, they did an amazing job. I was so happy to get away from San Tan Ford bc they treat women horrible. And then Peoria turns around and treats me like San Tan! Wont look up my file, quotes me half of what they charged me, and treated me like I was a stupid woman. And the associate that was assigned to me would not answer any of my questions, like why i was paying for the appointment when I had pay extra every month so I dont have to pay for service.
Business response:
We want to ensure our team is providing great customer service every time so were disappointed to hear this. We would like to speak with you to get additional information so we can address your concerns and providing coaching where necessary. Please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
poor communication not done when promised one issue unresolved
Business response:
We don't want our customers to feel they're being ignored or are addressing their concerns. We want to speak with you in regards to this issue, please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Every time we come in for a service, you alway find hundreds of dollars of things that need to be done. Your ignition and oil special services are pretty lousy. Just adding some liquid to the gas tank and oil to do these services is wrong. This should change. Very disappointing.
Business response:
Thank you for the feedback. Our technicians are simply recommending services that your vehicle could use based off of the manufacturer. Of course, you can always decline services if cost is an issue but they do not want you to feel pressured. We want to address your concerns, please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.8 star rating with 8,732 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 9:00 p.m.