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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
It took 3 days to diagnose a check engine light only to find nothing was wrong, except for possibly a hose having coming off. They put the hose back on, plus reprogrammed the truck per a recall notice, and the check engine light went away. 3 days to do this was nuts. I had a rental, which I had to pay for, plus the diagnosis fee. They did not know if it was the reprogramming, or the hose off that caused the check engine light to be on. That being the case, Ford should have picked up the cost, since it was a recall that requi... read more
Business response:
We understand that having your vehicle in the shop for multiple days can be frustrating, especially when additional costs are involved. Our goal is always to provide thorough and accurate service, and we appreciate you bringing your concerns to our attention. If you would like to discuss your experience further, please reach out to Claude Chiles, Service Director, at 623-523-6180.
Sales person was very helpful. Once I got to paperwork, pushed to get warranty. When we settled on which one and a price for it . When it was all said and done, they added sales tax and switched to a lower grade of policy. It left a bad feeling for the dealer. I would not do back. Did not stick to there word.
Business response:
Transparency is important to us, and we want to make sure every customer feels confident in their purchase. We'd appreciate the opportunity to discuss this further and address your concerns. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 so we can look into this matter.
No problems at all. No complaints. Things were efficient and staff was responsive.
Business response:
Thank you for your fantastic review! We're thrilled to hear that you had a smooth experience with our team. Your feedback means a lot to us, and we look forward to serving you again in the future!
Tires were not rotated................
We got a coupon but they did not except it. And treated us Bad.
Business response:
We strive to provide excellent service and accommodate our customers whenever possible. While the coupon you had presented was expired, our team shared with you that we would honor it as a courtesy. However, your verbal attacks toward our staff during you visit are not something we will tolerate and because of that we ultimately rescinded the offer. We believe in treating all interactions with professionalism and respect and appreciate the opportunity to serve customers who do the same. If you would like to discuss your expe... read more
WORST EXPERIENCE! PURCHASED 2023 TRUCK DELIVERED EMPTY GAS TANK COFFEE STAINS ON FRONT SEAT FILTHY! NO CUSTOMER SERVICE AFTER THEY HAVE YOUR $$. No communication of when the car was to be delivered . It took 10 days to set up delivery. I Called several times to find out when my car was to be delivered since nobody was reaching out to me. NOBODY FROM SALE OR UPPER MANAGEMENT RETURNED ANY OF MY PHONE CALLS YET I RECEIVED A COLD CALL FROM MY SALESPERSON WHO SAID HE WOULD TEXT INFO NEVER HAPPENED!!
Business response:
This is certainly not the experience we want for our customers, and we understand how frustrating it must have been to go through multiple delays and a lack of communication regarding your truck delivery. The condition in which your vehicle arrived is also unacceptable, and we take concerns like these very seriously. We would appreciate the opportunity to address this matter further. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 so we can discuss your experience in more detail
Serbvice person who handled my car excellent. Service compared to mmm regular Ford dealership in , poor
Business response:
We're glad to hear the service person who assisted you handled your vehicle with excellencethat's the level of care we strive to provide to every guest. We're sorry to hear, however, that the overall experience didn't meet your expectations when compared to your regular Ford dealership. We'd like the opportunity to better understand your concerns and see how we can improve. Please feel free to contact Claude Chiles, our Service Director, at 623-523-6180.
Appointment presuming it was in the Quick Lane took over 2.5 hours.
Business response:
While we always strive to complete service as quickly as possible, there are times when unforeseen factors can lead to longer wait times. We apologize for any inconvenience this may have caused during your visit. Please feel free to reach out to Claude Chiles, our Service Director, at 623-523-6180.
Lured us into store by saying an out the door price we would've bought vehicle at. Then Didn't get within $2500 of that after wasting our day and a 220 mile drive to there store.
Business response:
Don, we understand how frustrating it must have been to have your expectations not met after such a long trip. It's concerning to hear that the pricing discussed did not match what was presented in the store. If you would like to discuss this further, please contact Beverly Woodhull, Customer Relations Director, at 855-971-8355.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 8,964 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 7:00 p.m.