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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Terrible. I asked them to do three things when I made an appointment. They did one of them, the oil change. And for that I waited nearly four hours. They didn't handle the recall notice for the back-up camera or the random error messages that appeared occasionally. And to top it off, I got home and found an email they had sent while I was sitting in the waiting room at the dealership telling me my A/C needed immediate attention.
Would not go back. Second time here. Horrible customer service. Did not answer my questions as they were too busy and ultimately left my car a mess.10/10 would NOT recommend or be going back.
Business response:
We want to provide a 5-star experience to every customer so we are disappointed to hear this. We would like to speak with you to get additional information so we can address your concerns but are unable to identify you to reach out directly. Please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
Taking too long!!!!!!!!!!!!!!!!!!!!
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. We are unable to identify you by this screenname so please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
Everybody was friendly and polite, but when I took my car home after service, I found they had not fixed what was wrong with it.
Business response:
Thank you for trusting us with your service needs. We are disappointed to hear of this and would like to speak with you about your vehicle. We are unable to identify you by this screenname so please reach out to Beverly Woodhull, ourCustomer Relations Director, at 855-971-8355 at your earliest convenience.
They scratched my mirror and dont want to take responsibility of it
Business response:
We're disappointed to hear that you are not satisfied with your experience with us. We can assure you that we would never damage a customer's vehicle and not take measures to make things right. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
I sat in waiting room for over 3 hours before they told me they didn't have the part
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience and would like to speak to you to get additional information so we can address your concerns with our team. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
If I could give 0 stars I would. Still havent not had the recall work completed. After multiple trips there and having our vehicle over 6 days both times the recall work still not done due to them receiving defective parts.
Service was awful. In for first oil change - within a day or two I traded the POS Ford in and got a GMC product. All because - well mainly - because they would not cover the replacement of a single wiper blade. Not the level of service one would expect from a major player Peoria Ford
Business response:
Thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealerships commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.
Stated there was nothing at the this time to fix my noise. I felt like I am not even being listened to at this point by them
Business response:
We never want a customer to feel as though we are not doing everything in our power to address any issues with their vehicle. We are unable to identify you by this screen name but we would like to speak with you about your vehicle and see how we can help resolve your concerns. Please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.8 star rating with 8,732 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 9:00 p.m.