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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Terrible service. Doesn't say how long it will take No follow up calls.
Business response:
We understand how important timely updates and clear communication are during a service visit. It's disappointing to hear that your experience didn't meet these expectations. We take your feedback seriously and would like to discuss it further to address your concerns. Please reach out to Claude Chiles, our Service Director, at 623-523-6180.
Great experience. Good job, guys!!
Business response:
Thanks for sharing your thoughts. We truly appreciate your positive feedback and are thrilled to hear you had a great experience. If you have any specific suggestions for improvement, we'd love to hear them! Your input helps us enhance our service. If you have any further questions or need assistance, please feel free to reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355.
Staff seemed annoyed and was unwilling to help. Had to ask multiple times for something to be completed, and still got a half fixed "resolution"
Business response:
We strive to provide attentive and thorough service, and it's concerning to hear about your experience. Ensuring that our team is helpful and responsive is a top priority, and it's clear we need to address your concerns more effectively. We encourage you to reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355.
I like the way they service tech kept me informed about my service
Business response:
Hi there, we appreciate your feedback and are glad to hear that our service tech kept you informed. While we noticed your rating was lower than we hoped, we'd love to understand how we can improve your experience. If there's anything specific we can address, please don't hesitate to reach out to Claude Chiles, Service Director, at 623-523-6180.
Set up appointment and service writer was fired before we got there the next day, fill in service writer was extremely rude. Left car with them on the 5th day went in and my paperwork was still on his desk never made it to a technician for a check engine light and key reprogram horrible customer service
Business response:
It's disappointing to hear about the challenges you faced with the service appointment and the lack of communication regarding your vehicle. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention. We encourage you to reach out to Claude Chiles, our Service Director, at 623-523-6180.
Bad communication. Long wait times for diagnostics and part orders. Also got accused/harassed because a service advisor thought I had stolen another customers key fob (I didn't and he apologized later). My very first visit here was fine. After that, my expectations were not managed at all. Along with some other items that took a lot longer than I was first told they would to repair, an issue within my center console got repaired under warranty and they did not reassemble it properly. Now there is a large gap and exposed clip... read more
Business response:
It's clear that your recent visits have fallen short of your expectations, and we regret that the communication and service process did not meet the standards we strive to uphold. It is also troubling to hear about the misunderstanding with the key fob, even though an apology was made. This is not the experience we want for any of our customers. To address these issues thoroughly and ensure your concerns are properly resolved, we encourage you to contact our Service Director, Claude Chiles, at 623-523-6180.
Close to my house, however no loaner car offered for while my 3 month old car was in the shop. Second time car has needed repaired.
Business response:
We understand how inconvenient it can be to have your car in the shop, especially so soon after purchasing it. Not having a loaner available added to that frustration, and we understand your concerns. We'd like the chance to learn more about your situation and assist however we can. Please connect with Claude Chiles, our Service Director, at 623-523-6180.
I brought my car in to Peoria Ford on Monday, Oct 7, 2024 as the handle wasn't working on the passenger side of the car and I was struggling to get out of the car. The car was also due for 90,000 mile service. The Service Advisor, Chris Carrillo, said I would get my car back by the end of the week, probably sooner. This included the door handle and the 90,000 mile service. The 90,000 mile service was done within the week. But because the handle didn't get diagnosed until the following Monday, I didn't get my car until one an... read more
Business response:
We understand how frustrating it can be to encounter delays and to be without your vehicle for an extended period, especially when relying on it for important appointments and commitments. It's important to us that we provide clear updates and viable solutions to our customers. Please reach out to Claude Chiles, our Service Director, at 623-523-6180.
To be honest, I was pretty disappointed. I brought my wife's vehicle in for her first oil change since purchasing the vehicle at Peoria Ford and a re-application of paint protectant. I had scheduled the service in advance. We live in Cave Creek, Arizona, and so it was a little bit of a drive but not bad. When I showed up for my oil change, I was expecting it to take an hour or hour and a half or so. The advisor told me it would be four hours. I told him I was shocked that nobody told me to arrange a ride. I ended up waiting ... read more
Business response:
We understand that waiting four hours for an oil change and paint protectant application is far from ideal, especially after making the drive from Cave Creek. It's disappointing that our communication fell short, and we acknowledge how frustrating that must have been for you. We would like to make this right. Please reach out to Claude Chiles, our Service Director, at 623-523-6180.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 8,964 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 7:00 p.m.