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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Excellent service reps, my only complaint is why did I need to leave my vehicle for 7 days to have a recall inspection of my trucks tail lights. Im sure the inspection takes less than an hour. I could see a delay if parts were needed to be ordered but the inspection took 7 days to tell me everything was fine. Come on what kind of procedure is your service department operating under ?
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please reach out to me, Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Waited 3 hours. Service writer told me they couldnt do any work because they didnt have parts. Terrible service.
Horrible service experience again...what was I thinking going back here!
Business response:
Our goal is to provide our customers 5-star service so were disappointed to hear of this. We are unable to identify you by this screenname but we would like to speak with you to get information regarding your visit so we can address your concerns. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
Went to Peoria Ford twice, and twice it is still broke. 1800 dollars and no fix.
Business response:
We appreciate that you trust us enough to work on your vehicle and we can understand that this must be frustrating. We are unable to identify you by this screenname but we would like to speak with you about your vehicle so we can address your concerns. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
I went in for my brakes squealing every time I stop. They did not fix it and said there was nothing they could do. My truck has less than 13,000 miles and has been doing this for months.
Business response:
We appreciate that you trust us enough to work on your vehicle. Oftentimes brake squeal is caused by the normal build up of brake dust which can lead to squeaking. Regular wear will eventually quiet them down. We are unable to identify you by this screenname to see what our technicians shared with you was causing the issue but we are happy to look into this for you. Please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
Very pleased.1st time at your location. You took my truck in at the time scheduled. Previous dealer set appointment then told us would take 3 days. Needless to say we didn't leave it. Have nothing but trouble with previous dealer. Your waiting room was very clean and comfortable. Did miss the coffee, however I do understand why its not available.
Business response:
Thank you for letting us know about your visit. Were happy to hear our team was able to help you with your repair. Our goal is to provide every customer with 5-star service so we would like to speak with you to find out what our team could have done better. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
Had my Jeep for 3 weeks. Didnt install all the parts to finish the repair. Finished the repair myself.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience and would like to speak with you to get some additional details so we can address your concerns. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
I believe it was a bait and switch.
Business response:
We always want to ensure our customers are receiving 5-star service so we are disappointed to hear you left our dealership feeling this way. We are unable to identify you by this screenname to reach out directly but we would like to speak with you to get details on your visit that left you feeling this way so we can address your concerns. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
Over $3K and four weeks to replace a clutch with OEM parts. Car returned very dirty; clearly left outside the entire time. Asked for a oil change since they had my car for that extreme amount of time for a basic 2-3 hour job, but it was never performed. Very dissatisfied and will never return.
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please reach out to me, Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.8 star rating with 8,731 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 9:00 p.m.