This profile has been claimed by the business owner or representative.
Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Service was pathetic and filled with surprise charges. I had purchased an extended service contract for 7 years or 100,000 miles but it was not honored. A person can get better service at Jiffy Lube or Minute Lube with far fewer surprises and unexpected charges. I requested the service tech to call me and inform me of that which may not be covered before performing the work, which he did not do and surprised me with an invoice of nearly $500.00. Won't go back or recommend this place ever.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Peoria Ford is AWFUL! Theyve had more than a half dozen shots at fixing my car and, after 2 engine rebuilds/repairs (my engine died at 33k miles), my car still runs like dirt. It runs very rough & loud and theres a distinct ticking sound. The dealership says its normal, but it didnt sound like this before they worked on it. And other mechanics have said its definitely NOT normal, but Ford warranty requires me to keep going there. I had one situation, during this last visit, where my auto start/stop had quit working. It worke... read more
Business response:
We never want a customer to feel were not doing everything in our power to make sure a vehicle is properly diagnosed and repaired. We are unable to identify you by this screenname but we would like to speak with you regarding your vehicle. Please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest availability.
Vehicle didnt function right afterwards!
Business response:
We want to make sure that every customer's vehicle repair is done correctly so we would like to speak with you to get some additional information to address this. We are unable to identify you so please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 as soon as you can so we can look into this matter.
I wrote down the mileage going in and then coming out after two or three days at the dealership and the difference was 3/10 mile. The charge was zero dollars and they found nothing wrong. They didn't even recognize the new tires I had installed elsewhere in which they quoted. I now see why they do not receive very many positive ratings.
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
HORRIBLE NIGHTMARE AND STILL DID NOT RESOLVE ISSUE.
Business response:
We are disappointed to hear about your less than outstanding service experience with us. We would like the chance to speak with you about your visit with us so we can address your concerns. We are unable to identify you by this screenname so please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
This was hands down the worst experience I have ever had with Ford Service in 40 years. Will not take any of our trucks to Peoria Commercial Service ever again. Advisor and numerous techs could not figure out the issue, and still had a problem after over 9 weeks at the dealership. I picked it up and went to Bell Ford. THEY HAD THE TRUCK WORKING AS IT SHOULD IN 24 HOURS. YES 24 HOURS, NOT OVER 9 WEEKS. COMPLETE DISAPPOINTMENT WITH PEORIA FORD. DO NOT TAKE YOUR COMMERCIAL TRUCK TO PEORIA COMMERCIAL SERVICE.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience and we understand this can be frustrating. We would like the opportunity to speak with you regarding your experience so we can address your concerns with our team. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
My oil change and 15k service took 2 1/2 hrs. My appt time was 7am.
Took 14 days to repair a engine oil leak.Diagnosis was oil pan was leaking, so oil pan and gasket were replaced.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service took longer than expected. We would love to see what we can do to earn back your trust, but we are unable to find your contact information in our database. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Extremely Expensive and after having my car inspected by another Certified Mechanic....found out Peoria Ford was suggesting things to be fixed that actually didn't need to be fixed. I Never had this problem with Sanderson Ford, Only Peoria Ford. I had my car tuned up at Peoria Ford 2 years ago, they said they fixed things and I paid for it All....BUT was Never fixed. My tail lights were still out, but they charged me and stated Everything was fixed. My car Never ran so Horrible until I had a tune-up at Peoria Ford along with... read more
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please reach out to me, Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.8 star rating with 8,732 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 9:00 p.m.