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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
After paying over $1000 for regular maintenance (we have been very faithful in doing all of those maintenance upkeep when due) which included the flushing of the brake system, a few days later we had spongy brakes. Took over a day to figure out why and to fix. Another $750 bill. Not happy. We will take out business elsewhere.
Business response:
We understand the frustration of encountering additional issues after investing in regular maintenance, especially with the commitment you've shown in keeping up with service intervals. It's clear that this situation fell short of your expectations, particularly with the follow-up costs for resolving the brake issue. To ensure we address these concerns thoroughly and explore how we can make things right, please reach out directly to our Service Director, Claude Chiles, at 623-523-6180.
No communication on status of repairs, I have to hunt down someone to provide an update. Although an appointment was made in advance, and my car was dropped off the night before scheduled appointment, car was not even looked at until the day AFTER the appointment day. Then found out that car wasn't ready on the evening I needed it by, and because no one communicated this fact earlier in the day, it was too late for me to get a rental car and I needed to have a vehicle for work the next day! I ended up having to tell them to ... read more
Business response:
We understand the frustration you've felt with the lack of communication and the delays in servicing your vehicle, especially when you had an appointment scheduled and needed your car ready on time. The inconvenience of not being informed about the repair status until it was too late to secure a rental for work the next day is certainly not the level of service we aim to provide. For additional support on this matter, we encourage you to reach out to our Service Director, Claude Chiles, at 623-523-6180.We understand the frus... read more
It took almost two weeks to get my car back, and when I did, the Power door lock control on the passenger side did not work.
Business response:
We understand how frustrating it must have been to wait nearly two weeks for your vehicle, only to find that the power door lock control on the passenger side wasn't functioning properly. That's certainly not the experience we strive to provide. We'd appreciate the opportunity to make this right. Please feel free to reach out to our Service Director, Claude Chiles, at 623-523-6180.
There's a yelp review with full detail. Long story short, I went in for an oil change and a new tire-picked up a nail in mine. Arrived at 8am. Left at 528pm. Completely unacceptable. After trying to tell me my truck needs this and that, mind you, I purchased the extended warranty, however, I would need to pay an additional $2,500. Unacceptable. I was told I haven't hit that mileage yet and I could either drive more or the warranty will not apply. Who tells someone to drive MORE? Joe, service department, told me we should hav... read more
I wasn't called to tell me my car was ready. Every time I called on the day it was due to be done, I was told the person who was handling my car went home sick but they would have his partner call me to update me. I would wait four hours and then call back to see if my car was going to be ready as promised. Finally, shortly before they closed someone checked when I called instead of taking a message. My car was done and I had to hurry to arrange an Uber.
Business response:
We understand how frustrating it can be when communication falls short, especially when you are waiting for updates on your vehicle. It's important to us that our customers receive timely and accurate information, and we apologize for any inconvenience this caused during your visit. To address your concerns directly, we encourage you to reach out to Claude Chiles, our Service Director, at 623-523-6180. He will be able to assist you further and ensure we improve our communication processes moving forward.
Didn't like having to jump through hoops to get updates. Told originally they would have car for two weeks. They had it for two weeks not including weekends. I finally got a rental paid for by Ford on the 2nd week on Thursday after I let it be known I was not happy. Finally give me rental car and amazingly my own car was ready the next day. They should have done that in the beginning. They don't do loaners and Lfyt won't come to Peoria so that option was no good.
Dont even bother, I was there and they didn't even know I had a reservation and bounced me around through 4 different counters to send me back to the first. I can get my oil change somewhere else
Business response:
We are sorry to hear about your experience. It's important to us that every customer feels valued and receives the service they deserve. Please reach out to Claude Chiles, our Service Director, at 623-523-6180. He will be happy to address your concerns and ensure that your next visit is much smoother. Thank you for your feedback, and we hope to make this right for you.
Never experienced such poor customer service. Definitely avoid this service center.
Customer service. Communication. Waited one week for any answer.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 8,964 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 7:00 p.m.