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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Had the starter replaced on my f-150. I didn't have my vehicle for a week. Not really sure why it took so long.
Business response:
Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss your appointment details further.
Not knowledgeable and shady.
Business response:
We'd like to understand more details of this feedback. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.
I had an appointment for oil change. I waited an 1 1/2 hours went up to check on progress and was told that there was 6 other customers ahead of me and was also told that the appointment wasn't for the Technician it's only set so we can talk to the Advisor. How does that even make any sense?
Business response:
We'd like to look into this feedback and gather more details directly. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.
If I could give zero stars I would. Their service department is awful.
Business response:
We'd like to understand more details of this feedback. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.
Cost for service that they discuss with you prior to approval is not the same cost when it comes time to pay. They add on extra fees after the fact, not disclosed up front. When asked about this, the tech replied they do that sometimes.
Business response:
We're a bit confused with this feedback. Our policy states that our pricing does not include tax, shop/waste fees which is disclosed within our inspection sheet as well as is displayed at the dealer. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.
Wasn't happy. Had I not checked into the tire balancing issue (tires purchased at Peoria Ford), I would have been charged to have the tires balanced. Felt I was being taken advantage of. However, after having brought the issue up to a Service Mgr, the tires were taken care of at no charge along with the wiper blades "for the inconvenience", which was appreciated. Vehicle was not washed when I arrived to pick up. I did not wait to have it washed. I will not use Peoria Ford for future service.
Business response:
We apologize this was your experience. Our Service Manager Mike Gaddini will be reaching out to you today to discuss your visit and address your concerns.
They did not do what they were supposed to do. They were supposed to replace our windshield and they did not. All they did was fill in the spot. Also, it took them 5 days to do it. We ended up having it replaced on our own through our insurance. They gave us the run around in making us a second key. Eventually they came through with the promised key, but that was only after we provided proof of promise.
Business response:
We're disappointed to hear this and would like to speak with you regarding your experience with us so we can address your concerns with our team. Please contact Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
They sold me a truck $10000 over the blue book value.did not show me the price until the sale was finalized. Also they would not honor fords return policy
Business response:
Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss any questions regarding your recent purchase.
Sent you 3-4 paragraphs. Finished. Your system blew it off. Too much trouble to resend.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 8,964 reviews.
When is Peoria Ford open?
Peoria Ford is closed now. It will open tomorrow at 7:30 a.m.