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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
No prior knowledge that the vehicle had been in an accident, It took one full week to get a tail light fixed
Business response:
After contacting both Ford and the extended warranty company unfortunately the part was not covered. Because of that, our team discounted the repair. Unfortunately, at this point Ford manufacturing are the only ones than can compensate for the broken part. We have already opened a case with them on your behalf and are awaiting a response. We will let you know what we hear back from them but if you have any questions in the meantime please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355.
Poor communication with truck not serviced timely and not kept informed as to delays. Price was not what was first stated and proper previous protocul followed where price was not text approved and then at time of pickup the amount had increased by almost $100.00.
Business response:
We're a bit confused as our process includes providing an inspection report along with customer signoff on all services and prices needed to complete the service. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this situation further.
LOL I arrived at 9:45 for my scheduled 10:00am appointment for my included oil change and tire rotation. Three different service people came up and asked if I have been helped yet and I told them all I have an appointment at 10:00am, yet nobody did anything other than say let me go check and see. After 15 minutes I finally got someone to help me. I received my keys back a little after 4:00pm, it took 6 hours to get a 45 minute job done, not even an apology for the delay or explanation as to why it took so long. This dealersh... read more
Business response:
We're disappointed to hear there was miscommunication with our team during your appointment and we appreciate your patience as it is the holiday season and we are experiencing higher traffic in our service drive. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to address the situation further.
Very Disappointed ,Very Disappointed
Business response:
We're disappointed to hear this feedback and would like to look into this directly with you. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.
Peoria Ford has no clue what they are doing. I will never do business with them again. Poor workmanship and even poorer customer service. They attempted to repair my dashboard but ended up scratching my interior and returning my car with parts installed incorrectly.
Business response:
We'd like to look into this situation directly with you. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.
Waited over two hours for an oil change and car never made it into the garage. WITH a previous appointment.
Business response:
Thank you for taking the time to share your positive experience with us! We're thrilled to learn that our team provided you with the excellent service we strive for. Your satisfaction is our motivation, and we appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to let us know!
Did not get service work done. Took my car in for service, got there for my appt. and told them I was going to wait for the car. Told it would be 3 hours. After 3 1/2 hour wait, walked back to check on it. Car had not moved from where I dropped it off. Asked for my keys and left.
Business response:
We extend our sincere apologies sand would like to speak with you to get some additional information regarding your visit so we can look into this further. Please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
Service on the Ford was good. But the service technicians couldn't and didn't give all the information i was asking for...
Business response:
We'd like to assist you with the information you're looking for. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.
My service experience at Peoria Ford was terrible. I pulled my 2020 F250 (the second truck I have purchased there) out of their shop and am now having all service done at Bell Ford with great results and satisfaction. The difference in professionalism and quality between Bell Ford and Peoria Ford is like the difference between day and night. I trade my truck in about every 5-6 years but I will not step foot on Peoria Ford's lot ever again. I believe the dealership follows the direction and example provided by the owner. It i... read more
Business response:
Thank you for the positive feedback on your visit. Should you have any questions, feel free to reach out to us at anytime.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 8,964 reviews.
When is Peoria Ford open?
Peoria Ford is closed now. It will open at 7:30 a.m.