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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Terrible communication. Service rep would never call me back. Just email me in ALL CAPS. Shop tech's strongly recommended Oil change, cooling system flush, transmission flush and other work. Funny thing, I had Peoria Ford do ALL those things 8,000 miles ago!!
Business response:
Thank you for taking the time to speak with us and again we offer our sincere apologies this was your experience. We have address your concerns with our team and provided additional coaching. We appreciate you giving us the opportunity to make things right and we look forward to seeing you next month for your motor mount repair. In the meantime should you have any questions, please contact our Service Director Claude Chiles at 855-971-8355.
There was no communication for a week we had to reach out to the service department to find out what was going on.
Business response:
We strive to provide every customer with great communication and regular status updates on their vehicle so were disappointed to hear this. We would like to speak with you to get some additional details so we can address your concerns with our team and provide additional coaching. Please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
The front end alignment didnt correct the problem. Having to take truck back in for correction. Service agent Spencer was very professional
Business response:
We are unable to identify you by this screenname to reach out directly so please contact our Customer Relations Director Beverly Woodhull at 855-971-8355 at your earliest availability so we can look into this for you.
I will never go to Peoria Ford. This is a new care for me and they still haven't detailed it which they promised they would do.
Business response:
We apologize for any miscommunication related to promises we made. We would be happy to speak with you about the detailing, please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
This car was bought back by Ford under AZ lemon law due to going through two transmissions. Peoria Ford is a horrible place for services and an even worse place to buy vehicles from
Business response:
Were disappointed to hear you had issues with your Explorer but glad to hear you were able to get a resolution through Ford. We are unable to identify you by this screenname but we would like to speak with you to address your concerns regarding any service visits. Please contact our Customer Relations Director Beverly Woodhull at 855-971-8355 at your earliest convenience.
I would not recommend Peoria ford too anyone they like to screw the average person that dose not know anything about cars. Find somewhere else to shop 2 out of 10
Business response:
We want to provide our customers with great service so were disappointed to hear this. We are unable to identify you by this screenname to reach out directly to get more information so we can address your concerns. Please contact our Customer Relations Director Beverly Woohull at 855-971-8355 at your earliest convenience.
Long wait and Zak treatment poorly applied, not even doing the roof.
Business response:
Thanks for the feedback. We want to address your concerns related to your service, please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Went over my 2 hour wait and it was 3 hours. At 9:45 they stated I needed almost 1k of work for the 25k miles. I already stated I can only afford an oil change today, as I have not been paid since May, but did say fine to the air filter. I went up at 11 asking about my vehicle if it was done. It was NOT done. They had not put in th filter yet. 15 minutes later I did get my car back. If they can't stay within their 2 hour time frame then they should not schedule so many appointments.
Business response:
Thanks for the feedback and we apologize for the inconvenience. Many factors besides other appointments can push back appointment times and we hope we were at least able to be transparent about these changes. If you have questions about your visit, please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
I got hustled for an unneeded alignment.
Business response:
We don't want our customers to feel forced to purchase a service from us, we only mean to inform our customers of the status of their vehicle so they can make informed decisions. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 9,110 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 9:00 p.m.