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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I sat in waiting room for over 3 hours before they told me they didn't have the part
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience and would like to speak to you to get additional information so we can address your concerns with our team. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
If I could give 0 stars I would. Still havent not had the recall work completed. After multiple trips there and having our vehicle over 6 days both times the recall work still not done due to them receiving defective parts.
Service was awful. In for first oil change - within a day or two I traded the POS Ford in and got a GMC product. All because - well mainly - because they would not cover the replacement of a single wiper blade. Not the level of service one would expect from a major player Peoria Ford
Business response:
Thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealerships commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.
Stated there was nothing at the this time to fix my noise. I felt like I am not even being listened to at this point by them
Business response:
We never want a customer to feel as though we are not doing everything in our power to address any issues with their vehicle. We are unable to identify you by this screen name but we would like to speak with you about your vehicle and see how we can help resolve your concerns. Please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
Service was pathetic and filled with surprise charges. I had purchased an extended service contract for 7 years or 100,000 miles but it was not honored. A person can get better service at Jiffy Lube or Minute Lube with far fewer surprises and unexpected charges. I requested the service tech to call me and inform me of that which may not be covered before performing the work, which he did not do and surprised me with an invoice of nearly $500.00. Won't go back or recommend this place ever.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Peoria Ford is AWFUL! Theyve had more than a half dozen shots at fixing my car and, after 2 engine rebuilds/repairs (my engine died at 33k miles), my car still runs like dirt. It runs very rough & loud and theres a distinct ticking sound. The dealership says its normal, but it didnt sound like this before they worked on it. And other mechanics have said its definitely NOT normal, but Ford warranty requires me to keep going there. I had one situation, during this last visit, where my auto start/stop had quit working. It worke... read more
Business response:
We never want a customer to feel were not doing everything in our power to make sure a vehicle is properly diagnosed and repaired. We are unable to identify you by this screenname but we would like to speak with you regarding your vehicle. Please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest availability.
Vehicle didnt function right afterwards!
Business response:
We want to make sure that every customer's vehicle repair is done correctly so we would like to speak with you to get some additional information to address this. We are unable to identify you so please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 as soon as you can so we can look into this matter.
I wrote down the mileage going in and then coming out after two or three days at the dealership and the difference was 3/10 mile. The charge was zero dollars and they found nothing wrong. They didn't even recognize the new tires I had installed elsewhere in which they quoted. I now see why they do not receive very many positive ratings.
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
HORRIBLE NIGHTMARE AND STILL DID NOT RESOLVE ISSUE.
Business response:
We are disappointed to hear about your less than outstanding service experience with us. We would like the chance to speak with you about your visit with us so we can address your concerns. We are unable to identify you by this screenname so please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 9,110 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 9:00 p.m.