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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
could not fix problem parts no longer made truck was at dealer 2 weeks service writer was ok
Business response:
Thank you for the feedback. We apologize if you felt you had a negative experience with us, we want to address your concerns, Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
The first time I took my car here, they did an amazing job. I was so happy to get away from San Tan Ford bc they treat women horrible. And then Peoria turns around and treats me like San Tan! Wont look up my file, quotes me half of what they charged me, and treated me like I was a stupid woman. And the associate that was assigned to me would not answer any of my questions, like why i was paying for the appointment when I had pay extra every month so I dont have to pay for service.
Business response:
We want to ensure our team is providing great customer service every time so were disappointed to hear this. We would like to speak with you to get additional information so we can address your concerns and providing coaching where necessary. Please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
poor communication not done when promised one issue unresolved
Business response:
We don't want our customers to feel they're being ignored or are addressing their concerns. We want to speak with you in regards to this issue, please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Every time we come in for a service, you alway find hundreds of dollars of things that need to be done. Your ignition and oil special services are pretty lousy. Just adding some liquid to the gas tank and oil to do these services is wrong. This should change. Very disappointing.
Business response:
Thank you for the feedback. Our technicians are simply recommending services that your vehicle could use based off of the manufacturer. Of course, you can always decline services if cost is an issue but they do not want you to feel pressured. We want to address your concerns, please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Terrible. I asked them to do three things when I made an appointment. They did one of them, the oil change. And for that I waited nearly four hours. They didn't handle the recall notice for the back-up camera or the random error messages that appeared occasionally. And to top it off, I got home and found an email they had sent while I was sitting in the waiting room at the dealership telling me my A/C needed immediate attention.
Would not go back. Second time here. Horrible customer service. Did not answer my questions as they were too busy and ultimately left my car a mess.10/10 would NOT recommend or be going back.
Business response:
We want to provide a 5-star experience to every customer so we are disappointed to hear this. We would like to speak with you to get additional information so we can address your concerns but are unable to identify you to reach out directly. Please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
Taking too long!!!!!!!!!!!!!!!!!!!!
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. We are unable to identify you by this screenname so please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
Everybody was friendly and polite, but when I took my car home after service, I found they had not fixed what was wrong with it.
Business response:
Thank you for trusting us with your service needs. We are disappointed to hear of this and would like to speak with you about your vehicle. We are unable to identify you by this screenname so please reach out to Beverly Woodhull, ourCustomer Relations Director, at 855-971-8355 at your earliest convenience.
They scratched my mirror and dont want to take responsibility of it
Business response:
We're disappointed to hear that you are not satisfied with your experience with us. We can assure you that we would never damage a customer's vehicle and not take measures to make things right. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 9,110 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 9:00 p.m.