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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
This was hands down the worst experience I have ever had with Ford Service in 40 years. Will not take any of our trucks to Peoria Commercial Service ever again. Advisor and numerous techs could not figure out the issue, and still had a problem after over 9 weeks at the dealership. I picked it up and went to Bell Ford. THEY HAD THE TRUCK WORKING AS IT SHOULD IN 24 HOURS. YES 24 HOURS, NOT OVER 9 WEEKS. COMPLETE DISAPPOINTMENT WITH PEORIA FORD. DO NOT TAKE YOUR COMMERCIAL TRUCK TO PEORIA COMMERCIAL SERVICE.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience and we understand this can be frustrating. We would like the opportunity to speak with you regarding your experience so we can address your concerns with our team. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
My oil change and 15k service took 2 1/2 hrs. My appt time was 7am.
Took 14 days to repair a engine oil leak.Diagnosis was oil pan was leaking, so oil pan and gasket were replaced.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service took longer than expected. We would love to see what we can do to earn back your trust, but we are unable to find your contact information in our database. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Extremely Expensive and after having my car inspected by another Certified Mechanic....found out Peoria Ford was suggesting things to be fixed that actually didn't need to be fixed. I Never had this problem with Sanderson Ford, Only Peoria Ford. I had my car tuned up at Peoria Ford 2 years ago, they said they fixed things and I paid for it All....BUT was Never fixed. My tail lights were still out, but they charged me and stated Everything was fixed. My car Never ran so Horrible until I had a tune-up at Peoria Ford along with... read more
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please reach out to me, Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Absolutely terrible, was treated like sh*t nearly the entire time.
Business response:
We always appreciate feedback from customers, and we are disappointed to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. We are unable to identify you by this screenname to reach out directly so please contact Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
Excellent service reps, my only complaint is why did I need to leave my vehicle for 7 days to have a recall inspection of my trucks tail lights. Im sure the inspection takes less than an hour. I could see a delay if parts were needed to be ordered but the inspection took 7 days to tell me everything was fine. Come on what kind of procedure is your service department operating under ?
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please reach out to me, Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience.
Waited 3 hours. Service writer told me they couldnt do any work because they didnt have parts. Terrible service.
Horrible service experience again...what was I thinking going back here!
Business response:
Our goal is to provide our customers 5-star service so were disappointed to hear of this. We are unable to identify you by this screenname but we would like to speak with you to get information regarding your visit so we can address your concerns. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
Went to Peoria Ford twice, and twice it is still broke. 1800 dollars and no fix.
Business response:
We appreciate that you trust us enough to work on your vehicle and we can understand that this must be frustrating. We are unable to identify you by this screenname but we would like to speak with you about your vehicle so we can address your concerns. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 at your earliest convenience.
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 9,110 reviews.
When is Peoria Ford open?
Peoria Ford is open now. It will close at 9:00 p.m.