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Physicians Immediate Care
- Chicago, IL
About this business
Location details
825 S. State Street, Chicago, IL, 60605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
I brought my autistic child into WellNow Urgent Care in **************, ** for a st*** test 5 months ago. I just received the first and only bill labeled "final notice" with a $375 charge with no sign of insurance claims from his ********* I called the WellNow billing department who stated they filed the claim but it was rejected by ********. After calling ********, the customer service *** stated that it had been rejected because there was a **************** on file and all WellNow needed to do was ***rocess the claim to bo... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Went to lockport wellnow, the medical attention I got wa* great, but the billing and cu*tomer *ervice wa* the wor*t I have ever experienced, received 1 bill for my copay and paid it promptly, month* later *tart getting call* from debt collection that I owned ***** but I never *aw a bill called cu*tomer *ervice and they *aid they couldnt help me. Never found out what the bill wa* for ...la*t time I will u*e wellnow don * 8/26/2024
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Their website clearly states that they do STI screenings. I usually go to ***********************************, but WellNow was much closer so I decided to go there instead. I tell the receptionist that I'm there for an STI Screening and fill out the paperwork. The provider walks in (*********************) and says "so it ***** when you pee?"No? I never said that. What a weird thing to assume.... I'm here for a yearly screening. He told me that he's never heard of that in 26 years of being in the medical field. Then he says s... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I received a bill 2 year 5 months after my visit stating I was turned into a collecting agency. It didn't matter that I never received a ***** ***** changed my address, never changed my email address, ***** changed my phone number. Since it has been turned in to the collection agency they cannot answer any of my questions because they state they cannot see anything, But I can log onto Well now and pay my bill. Make this make sense. Well now blamed it on my insurance and I check with insurance and they paid their part of the ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Terrible customer service! Be VERY careful what you sign. They took out the payment that was owed without my consent from my bank account. When I thought I was signing authorizing payment for my visit, apparently it was for ANY payment. They refused to refund the money to my account. My insurance company had already mailed them a check for the amount owed, if only they had waited for it. Now I have to wait until they receive it to get my money refunded.
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I strongly recommend considering an alternate location. I have encountered numerous issues at this particular branch, primarily due to the unprofessional conduct of certain staff members. For example, ************** has demonstrated a lack of seriousness in his duties, often misdiagnosing patients (me and my family) or inappropriately asking what medications they would prefer, seemingly just to expedite their departure. This has been my personal experience, and it reflects a significant level of unprofessionalism.Additionall... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
My daughter was denied services due to improperly billing my insurance. I have a bill from my insurance stating that the codes are not correct and until it's corrected myself nor insurance ain't be responsible for payment. They were asked to resubmit the diagnostic codes and it was rebilled in May 2024 from services in Jan 2024. My daughter balance is now 190 and some change which is being paid through my job (deductible) she did pay the copay. Even so, ***** is to be denied care. I think there is an issue with race here too... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
They never charged my insurance the. Automatically charged my card without permission, no legal notice if auto debit.
Business response:
Thank you for submitting your review. I am so sorry for your negative experience.
Arrived at 7:20pm on July 10, 2024. There was no one in the waiting room. Receptionist said you need an appointment. Online states all walk ins welcome. This was after I did an online visit that couldnt help me but advised me to go to the office.
Business response:
Thank you for submitting your review. I am so sorry for your negative experience. Someone from the office will be in touch with you shortly.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.7 star rating with 1,329 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.