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Physicians Immediate Care
- Chicago, IL
About this business
Location details
825 S. State Street, Chicago, IL, 60605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
Pretty sure I have pneumonia so after 2 weeks of waiting it out to see if it would go away on its own my chest is starting to hurt so I made an appointment for WellNow. My appointment was for 3:30. I arrived at 3 and there was a very nice gentleman working behind the counter. I pre registered and I was able to have a seat. After an hour and seeing 2 people who just came in go back to be seen I went to the counter to ask how much longer and the girl who was now behind the counter was super rude to me. I asked her why she was ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Wellnow very rude. Billed me by threatening me ( my first billing), if I don't pay will go to collections. When I called representative stated that's a general generated statement and nothing she can do about it. Threatening on the first billing is horrible and demeaning. I also overpaid my bill never got the over payment back so they are thieves too.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
It seems I am not the only one who feel this company has predatory billing practices based on the other comments. My son, went to the urgent care and gave his debt card. We received a paper bill to our home which said due on receipt of the bill. We checked with our son and he said his debt card was not charged so we sent in the payment through the mail. Two days latter they charged his debt card. We called customer service and waited for 45 min. My son needed to be on the call for HIPA policies. He has high functioning Autis... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I required stitches June 3rd paid the copay. I returned to have them removed on the 10th and was told to come back th 14th, the stitches needed more time. Now after multilple invoices and phone calls the invoices continue. **** W
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
They are completely impossible to get ahold of. been on hold at there customer service line forever. Do they have one representive handling calls for the whole *************?
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
My husband and I went to WellNow in a time of need to get tested for covid, strep, flu, etc. We were seen at the same time, by the same doctor, in the same exam room. My husband was on my insurance policy at the time. WellNow billed HIS visit through our insurance but not mine, so he owes much less than I do. Our visit was March 7, 2024 and I heard nothing until October 16, 2024 when suddenly my bill was URGENT?! According to the paperwork they provided, and my insurance records, they never billed my insurance for the visit.... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
There was an error in the bill I received. I have called multiple times and been put on indefinite hold - one time I waited more than an hour. I don't believe they will ever answer the phone. I think they hope people will just get tired of calling and pay the bill to protect their credit rating. This is completely unethical on the part of WellNow. The medical staff does an excellent job, but the billing/business side is absolutely terrible! In reading other similar complaints here, I see that WellNow responds by saying they ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I went here to get a TB skin test for work. I showed them my company's passport or how to send the bill to my employer. They didn't. I received a bill. I sent the billing department all the information on how to bill my employer. I just received another bill saying the payment is now past due. Every time I call the number on the bill, I wait for over an hour and then someone picks up and hangs up the phone. There seems to be no possible way to fix this issue. My employer's human resources is also involved. The wait times in ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Horrible with customer service . You have to check in online and pay online . Which I didn’t mind . I’m not sure about a patient that does not have a smart phone . I knew my copay was not as much as they had on my online payment. I asked the receptionist about the cost and I felt like I was really bothering her . There was not one person in the office the whole time I was there 1. Never called me with my position lab results. I had to go through hoops to get results online and emails 2. Can’t talk to a person. Tried calling ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.6 star rating with 1,426 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.