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Physicians Immediate Care
- Chicago, IL
About this business
Location details
825 S. State Street, Chicago, IL, 60605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
I went to WellNow in 2022. The appointment was billed incorrectly to my insurance company. They never send a physical bill to my address (they said they did). I begin to get collections notices. After hours on the phone with both WellNow and my insurance it was rebilled correctly and I was told no balance remained. This was in 2023. Last Week May 2024 I get a collections notice for the same item. I call WellNow they tell me I have 0$ balance. I call the collector they say the received a notice on April 29th 2024 for the bill... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Actual facility and staff is wonderful. Billing is a nightmare. My daughter was on her fathers insurance which they incorrectly billed. I got a bill (on a Saturday which is their custom- shady) for 400 dollars. Both my ex husband and I called about this and corrected the situation. Three months later on another Saturday another bill comes for 400 and now Im threatened with collections. Absolutely ridiculous- do your job billing department. I have a feeling bills are sent because there are poor saps who will just pay them off... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I visited a well care in ******** ******** this afternoon to get care for a loved one. We had waited over 2 hours, a nurse with a very bad attitude snapped at me that another woman came in and couldn't breathe, explaining this womans medical situation and what her care was going to be. I was put off by this as a fellow health care worker I don't believe it is appropriate to discuss another patients medical issues as it borders on violating hippa laws. I then am asked for my mother to come back in and as my mom was trying to ... read more
Business response:
[7/15 3:02 PM] ***************************** Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Got a bill for a service for my daughter in the ************, ** area for a date of 01/26/2018 with a bill for $138.16, but funny thing is we live nearly 150 miles away and she had seen her personal provider in **************** by coincidence 01/25/2018 and gotten a prescription! Was not even associated with Wellnow or this clinic as I happen to work at the clinic where my daughter went and would have been livid and climbed someone's a** if we would have been sent to collections. My daughter at the time was a minor and I wou... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
On December 21, 2021 I was injured on the job and have been out of work on Comp since. My initial contact with medical care was at Wellnow in ********. I had to visit this facility a couple times within that year due to COVID related scares. My insurance was supposed to cover the bulk of everything. ******'s Comp was supposed to take care of the rest. I have endured ongoing hassles with billing because they keep putting everything in and out of collection. Yesterday I received a notification from ***************** in an atte... read more
Business response:
[7/15 3:02 PM] ***************************** Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I was traveling for an ***************** in ** when my son fell ill. The treating nurse was pretty good despite being overwhelmed. The problem is this companies billing. Upon arriving home, I received an additional bill for a balance of $50 that my insurance didn't cover because this visit was out of state. I received a text message from WellNow stating if I paid the bill today, I would pay $42.50 to settle the bill which I did immediately, and it cleared my bank. Two months later on May 9, 2024, I get a call from Phoenix Co... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
They started to double charge. They kept sending a bill, even texting about the bill. I sent in proof that I paid the day of the visit, giving a copy of the bank statement, they still refuse to correct it. Tried to give one more chance and they tried charging $100 when our copay is only $15.
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Went to Wellnow in ** for a table saw injury in April 2022. Had to pay around $280 up front which is unusual but I paid since I needed treatment. Great five star doctor but over a year later I am still dealing with billing out of *******. My insurance paid the bill and Wellnow owes me over hundred dollars back. They did say that it was odd that I paid so much up front and keep saying they will refund me in two weeks and they never do. Billing is frustrating to deal with if you are lucky enough to get a chance to talk to anyo... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I have been doing the asbestos physical exam for my job for 3 years in Wellnow this clinic on ******************************* In my opinion the prices are more expensive every year, the figure they have when you pay online is not true, you have to be prepared to pay a few dollars more, I paid online $165 and at the clinic they asked me for about $75 more.In the year 2022 I paid $105 exam total.In 2023, my colleagues and I had to do and pay for lung plates, when these exams must be done every 5 years and mandatory by the work... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.7 star rating with 1,329 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.