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Physicians Immediate Care
- Chicago, IL
About this business
Location details
825 S. State Street, Chicago, IL, 60605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
Frustrating Experience with WellNow's Billing and Customer Service:I recently had a very disappointing and frustrating experience with WellNow that I feel compelled to share. After receiving healthcare services in April 2023, I was surprised to receive a bill in October 2023 that did not reflect my insurance coverage at the time of service. Despite my several attempts to resolve this issue by asking WellNow to bill my insurance correctly, the situation was mishandled, leading to unnecessary stress and confusion.When I receiv... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Dec 4 2022date of service for severe chest cold. Treatment was given X-rays and antibiotics prescribed. The problem starts will billing office. Recently retired employer based insurance expires 11/30 only insurance that is valid is ******** Advantage through UHC. Claim through UHC originally denied. Appealed decision won and payment for claim was sent electronically 7/14/24. EOB was sent and I retained statement continued to be billed for service, unable to contact billing office to correct problem over the phone nor could U... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Came in and the two receptionists said to scan a bar code. When I told them I was having trouble with the form online on my phone she just resent it to my phone and told me that was my only option. As I asked questions the one lady was annoyed and continued to try to get me to basically remove myself from the front. The other male receptionist was decent enough to explain things. I had preregistered at 4:30 still havent been seen and it is 6:44! They called my phone to come in only to be put in another waiting room and then ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
The 2 receptionist at desk to sign in were talking to each other when I arrived. Told me to scan bar code to register and sign in. I had to do all the paperwork myself and they sat there talking. Had trouble with the app to sign in, they would not help and said put 0's there as any answer. I said way am I doing you job and the Dr can out to yell at me for talking to them. Needless to say wee ended up getting less than good care at the Weelnow in ************, **. and was told maybe you'll have to go to an emergency room.
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Im not convinced anybody is working here.Been waiting TWO HOURS for a sports physical Same people waiting in the waiting room since we arrived For real. Go somewhere else. Clown act here.
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
**************** and phone service were below average. I called this location directly because I was told in person that I had negative results but then received texts messages for discharge days later saying to follow medication instructions. I did not receive any medication instructions so I wanted to call and clarify. The woman who answered the phone ignored me for 5 minutes while I could here everything going on in the background and then hung up. I am still unsure if I have strep throat.
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
poorly run 'clinic' that offers telehealth video conferencing. Sick for a week trying to get a test to see whats wrong with me, kept buying televideo calls. But no help. Today i find out they dont even do blood draws. I could have died trying to get a service they are too sloppy to tell me they may not provide.
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
HORRIBLE **************** and billing. They commit insurance fraud with how they process claims. They prey on college students and overcharge for visits and then it takes 6 phone calls totaling over 10 hours and still out fully resolved. I dont understand how they can be in business
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Last year I followed bad advice and went to Wellnow urgent care. The very abrupt nurse practitioner called in a med to my my pharmacy I'm allergic to. This after he **nfirmed I was allergic to it, and we discussed what happened when I took it (head to toe rash). Then I started getting bills for the "service". They never submitted to my health insurance. For several months I'd receive a bill, call/email Wellnow saying submit to my health insurance, and each time the new person would say oh our bad I'll take care of it. Of **u... read more
Business response:
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.7 star rating with 1,329 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.