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Physicians Immediate Care
- Chicago, IL
About this business
Location details
825 S. State Street, Chicago, IL, 60605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
I would give negative stars if that was an option. Ive tried calling billing multiple times with no success. Ive been dealing with this issue since the beginning of August. I paid my bill online, in the beginning of August. Then 5 days later the bill was taken out automatically from the card on file, without my permission since I already paid it.I called in August and the first ****** I talked to said they saw the double charge and were issuing a refund. I waited until September and received no refund. I called again. This *... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Visited August 29th and I got charged $165 for the appt.September 9th, I called and asked to get more antibiotics without a visit, I did not speak to the doctor, I spoke with the receptionist and got charged another $165, 3 days later.I called billing September 11th, and they said that I'd get my refund in a few business days.I called again two weeks later on September 23rd, waited on hold for over an hour (I have screenshotted proof) and the lady told me it's in process and I'll be notified when my refund goes through. It's... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I have tried to contact the billing office on 2 different phone numbers multiple times, every day, for 2 1/2 weeks with no success. I have emailed 3 times, and the office has emailed for me. I had a virtual visit. I asked for a prescription for ********. The Doctor stated she could not order it, but maybe in a month she could. She then stated I would not be charged for the visit. This is printed in my patient encounter summary. This is unforgivable customer service.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
My son went to urgent care. We got a bill in the mail and paid it. They continue to send bills even though we sent proof of payment and our payment even shows in their system. Just got another threat letter for collections of the payment that shows paid. In the past they collected double our copay for each visit and would not refund difference after the insurance showed they charged the wrong amount.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Terrible that they have no efficiency or integrity re their business patient ********** may be outsourced - but thats on WellNOWThe billing ***** reputation is *********. Sad that they get away with this scam. We are contacting the United States Attorney General to file complaint.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I used the services at this location, I paid my bill and this company continues to threaten me about collections even though I sent proof of payment to the billing department in which I never reviewed a response from and I spoke with 2 customer service employees that could see my payment. This company has MAJOR ISSUES that needs to be addressed ****. I will be taking my complaints to the attorney generals office as well as the ***************************** and any news outlet I can because they are robbing people.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
0 yes 0 it was you get for a star. I just waited 1 and 36 minutes on the phone to get a response that I was already told 1 month ago. I had a physical done for my college and was charged 60 dollars at the time of service. I received a bill back in September stating I owed another $105.00 called spoke to someone who apparently was going to take care of this. (supposedly). Well I received another bill for $105.00 I called again today was on the phone for 1 hour and 36 mins only to be told they have taken care of this charge. W... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Service is nice if you can get charged correctly. I have multiple outstanding bills from 2022 and 2023 that are not correct. My insurance and I did a three way call and these were suppose to be corrected. However, when I went in last week I was told they couldnt provide me service due to my balance. A balance that shouldnt even be there. Since then I have called and been on hold twice for more than an hour and no one answers. I understand longer than normal hold times but going on closer to two hours isnt acceptable. I have ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I have to tell you. I called customer service about a bill I received that stated it was going to collections and at the same time had a statement that said I owed nothing. I called as soon as they opened according to the times on the bill. I waited for an hour and a half to have someone answer my call. By the time she answered I was already ticked off. I I asked her how many people they had working that a person who calls as soon as they were supposed to be accepting calls has to wait an hour and a half. Needless to say I g... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.7 star rating with 1,329 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.