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Physicians Immediate Care
- Chicago, IL
About this business
Location details
825 S. State Street, Chicago, IL, 60605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
I required stitches June 3rd paid the copay. I returned to have them removed on the 10th and was told to come back th 14th, the stitches needed more time. Now after multilple invoices and phone calls the invoices continue. **** W
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
They are completely impossible to get ahold of. been on hold at there customer service line forever. Do they have one representive handling calls for the whole *************?
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
My husband and I went to WellNow in a time of need to get tested for covid, strep, flu, etc. We were seen at the same time, by the same doctor, in the same exam room. My husband was on my insurance policy at the time. WellNow billed HIS visit through our insurance but not mine, so he owes much less than I do. Our visit was March 7, 2024 and I heard nothing until October 16, 2024 when suddenly my bill was URGENT?! According to the paperwork they provided, and my insurance records, they never billed my insurance for the visit.... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
There was an error in the bill I received. I have called multiple times and been put on indefinite hold - one time I waited more than an hour. I don't believe they will ever answer the phone. I think they hope people will just get tired of calling and pay the bill to protect their credit rating. This is completely unethical on the part of WellNow. The medical staff does an excellent job, but the billing/business side is absolutely terrible! In reading other similar complaints here, I see that WellNow responds by saying they ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I went here to get a TB skin test for work. I showed them my company's passport or how to send the bill to my employer. They didn't. I received a bill. I sent the billing department all the information on how to bill my employer. I just received another bill saying the payment is now past due. Every time I call the number on the bill, I wait for over an hour and then someone picks up and hangs up the phone. There seems to be no possible way to fix this issue. My employer's human resources is also involved. The wait times in ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Horrible with customer service . You have to check in online and pay online . Which I didn’t mind . I’m not sure about a patient that does not have a smart phone . I knew my copay was not as much as they had on my online payment. I asked the receptionist about the cost and I felt like I was really bothering her . There was not one person in the office the whole time I was there 1. Never called me with my position lab results. I had to go through hoops to get results online and emails 2. Can’t talk to a person. Tried calling ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I keep getting emails saying I owe money, but when I try to go their website to pay it says zero balance, I try to call and they never answer I stop holding at 60min, just a rolling please continue to hold your call will be answered in the next 5min. This is a joke of a company.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Took my copay of $160. My HSA also paid them $160 for the same visit. I have tried calling and can’t speak to a person and multiple emails have been sent. No reply. Accepting payment for the same service twice is fraud.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Be aware of there billing practices. They are shady!! They tried to collect the $830.00 balance despite being paid already. The care I received at the office was fine, however, the billing has been horrible. I was seen in June 2024 and paid my copay as requested. I then received my one and only “invoice” by text message on 10/11/2024. When going to my account, the one and only statement dated 10/3/2024 said “Final Notice”. I paid the account in full on 10/11/2024. I received a confirmation from WellNow by both text and email... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.7 star rating with 1,329 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.