Physicians Immediate Care

Lisa S 

on BBB

a year ago

Billing department is unbelievable. I prepaid the visit for my granddaughter and now I am getting a bill saying I paid half the copay and owe the other half. It also states on their receipt that I paid my copay in full. Simultaneously on the phone with billing for 46 minutes as I am writing this. Its infuriating! The only reason Im on hold so long is because of WELLNOW errors. I have a friend who was a nurse there and all complaints are taken serious and affect employee bonuses. Too bad the same cant be said about the outsou... read more

Michelle H 

on BBB

a year ago

If I could leave a negative score I would. I paid my bill and then was overcharged in the amount of $230. I was told twice that I would receive a check in the mail. I have since tried to reach billing with wait times of over 40 minutes with no luck. I have emailed them and have heard nothing as well. I am thoroughly disgusted at this point and hope to never have to use them again. 

Elizabeth G 

on BBB

a year ago

I visited 12/30/2023 and paid and provided my insurance, I am just now getting a statement for 9/20/24 due 10/5/24 saying I owe $350. The provided phone number does not exist, I cannot find an email to contact. I have been on Hold for over an hour, and the location in my state is now permanently closed. Not to mention a data breach I am reading about online. I fear this will tarnish my credit for a bill I do not owe for 

Frank R 

on BBB

a year ago

I took our daughter in to have her eye looked at. We made our co-pay at the time of the visit. I provided our insurance card (front and back). About a week later, we received a statement in the mail indicating a balance due which should have been covered by insurance. I have been on hold for hours waiting for someone to take my call. I would not recommend anyone using a WellNow Urgent Care office. Find something else. 

Michelle M 

on BBB

a year ago

I went on 6/9 for an injury. My insurance was in network, and I told staff I hit my maximum out of pocket and would owe nothing. I was still charged $87.78 and was told I would get a refund. They got my money... plus the insurance company paid on June 17th. Yet, I have received no refund. Initially, I kept getting ridiculous excuses. Now they won't answer calls or emails. So, WellNow, don't bother to respond with some BS response. Clearly, you do not take patient complaints seriously, or you would stay true to your word. 

Denise F 

on BBB

a year ago

Gone to Well Now in ********** ** several times and service was great! But the last time was a nightmare! I injured my Achilles on a storm door, got stitches, asked for antibiotic and they said I didn't need it, I told them I know my body, but nope no antibiotics. 5 days later...boom infection, pain, so I went to the urgent Care, they had a sign on the door SORRY DUE TO UNDERSTAFFING THIS OFFICE IS CLOSED! Returned the following day, did a skin culture on my wound, sent it out, 2 days later they are calling me to tell me I h... read more

Bryan A 

on BBB

a year ago

Office demands copay when my insurance confirmed no copay is required. 

Kristopher G 

on BBB

a year ago

My wife had a Covid test for a serious medical procedure. 2 years later we receive a collections notice for a $200 Covid test that was never billed to insurance. Have tried reaching out numerous times via phone and no one answers the phone, returns phone calls, or emails. Next step is the NYS Attorney Generals office. 

Mary M 

on BBB

a year ago

This morning, I went to the WellNow Urgent Care in ******, **. I am a senior citizen and have *************** Insurance. The receptionist insisted that their "system" also needed to see my ******** Card. I explained I was told by my insurer to never use my ******** Card, that their card covers both! The receptionist then told me that I would be responsible for a $40 co-pay, even though my insurance card states $0 copay. After a very lengthy discussion which I stood firm, I was finally seen and treated. Upon leaving, I called... read more