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Physicians Immediate Care
- Chicago, IL
About this business
Location details
825 S. State Street, Chicago, IL, 60605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
Paid the $35 copay. Wellnow trying to charge $35. Went to the clinic they sent the receipt in to show it was paid? Now they are trying to charge $70. The clinic service was great. The billing department $;( ??. And to top it off. They dont answer the phones? Been on hold twice and waiting over a 1/2 hour and no response?
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Physicians ************** (WellNow) follows billing practices that are unscrupulous, deceptive and maybe even illegal. The are a ripoff! I went there for a sore throat, cough and sinuses. They collected $35 during my visit. I wasn't informed of any other charges, but later I got a statement stating that I owed another $297 with absolutely no details or explanation other than to show the "original charge" was $451 with an "insurance adjustment" of $118. On their website, they say that the self-pay pricing is $165 (and even li... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Wellnow automatically debited from my bank account a month after I visited for a second copayment. I made the required copay when I was there, that is how wellnow had my debit card information. I never authorized a second copayment and a second copayment was not due by me. My insurance payed all of the bill except my single copayment. Im furious that they took my money without me authorization the withdrawal. I have a receipt, and its on my bank statement, but they said they show no payments when I was there.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
They violated HIPPA for myself and others in the waiting area. Discussing aloud reasons for visits and patient information across the room for all to hear. Staff at the desk were very unprofessional. I would not include the provider in this complaint as they were attentive and professional.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
If I could give less than 1 star I would. Their receptionist messed up my insurance and never billed it and instead charged my card without authorization for the full amount. Came in for a broken food got half way through the appointment for them to tell me the xray machine was down. Never again!
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I went to WellNow urgent care on 9-16-24. I am a senior citizen and I am on ********* I also have a supplement plan. The plans I have I dont pay anything out of pocket. No co-pay no deductible no out of pocket. The receptionist said I had to pay $40 for the visit. I was arguing with her that I dont have to pay anything. She said I would get a refund after insurance was billed. Just received an explanation of benefits from my secondary insurance which they billed. Gladly they wouldnt process it. ******** needs to be billed fi... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Pretty sure I have pneumonia so after 2 weeks of waiting it out to see if it would go away on its own my chest is starting to hurt so I made an appointment for WellNow. My appointment was for 3:30. I arrived at 3 and there was a very nice gentleman working behind the counter. I pre registered and I was able to have a seat. After an hour and seeing 2 people who just came in go back to be seen I went to the counter to ask how much longer and the girl who was now behind the counter was super rude to me. I asked her why she was ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Wellnow very rude. Billed me by threatening me ( my first billing), if I don't pay will go to collections. When I called representative stated that's a general generated statement and nothing she can do about it. Threatening on the first billing is horrible and demeaning. I also overpaid my bill never got the over payment back so they are thieves too.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
It seems I am not the only one who feel this company has predatory billing practices based on the other comments. My son, went to the urgent care and gave his debt card. We received a paper bill to our home which said due on receipt of the bill. We checked with our son and he said his debt card was not charged so we sent in the payment through the mail. Two days latter they charged his debt card. We called customer service and waited for 45 min. My son needed to be on the call for HIPA policies. He has high functioning Autis... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.7 star rating with 1,329 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.