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Portland Veterinary Wellness Center
- Veterinarians
- Portland, OR
About this business
Location details
3345 NE 82nd Ave, Portland, OR, 97220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
On 7-14-2020 I arrived at my appointment for my new kitten. I called the phone number to let them know that I was there. When speaking to the Receptionist over the phone she could not find my appointment. I had told her that I scheduled it on the website over 2 weeks ago. I also told her that I work a ton of hrs and don't have a lot time to go to appointments. She put me on hold to find out what happened. She tells me that the call center scheduled me and my appointment wasn't on there records. We couldn't be seen because th... read more
Business response:
Hi Jasmine. I'm very sorry to hear about the mix up with your pets appointment. I'm also extremely sorry that we were unable to see your kitten due to your appointment not being scheduled, as we were already overwhelmed with multiple sick and injured (critical) pets. As a veterinary practice we are committed to doing everything we can to ensure the health and well-being of every pet we can. Sometimes, that means we are unable to "squeeze in" stable/healthy pets when there isn't a Doctor available. We have recently welcomed a... read more
Good luck trying to get an appointment or even get through to anyone to ask questions.
Business response:
Hi Arturo. We are sorry to hear you having difficulties reaching us. We also apologize that it seems you did not receive or see the communications we sent out to ALL clients as well as posted to all of our social media accounts announcing our 2 day closure for Staff Training. As stated in these communications, we will be open regular hours Wednesday 7/1 - Friday 7/3. We will be closed for the 4th of July. We will then resume all normal business hours beginning 7/6. We apologize for any inconvenience. There are multiple, alt... read more
I tried getting estimates and appointments set up for my two boys for literally months after their exams. I shouldn't have to beg to get my cats the care they need. I had high hopes after the management change and a new vet on staff who initially was fantastic but then flakey. I finally got so sick of trying I have changed vets. I have tried time and time again to give this place a chance and I regret it. If you want a responsive, caring vet that you can trust -- this is not the place.
I made an appoint on Wednesday February 26 at 10:33 am according to my phone record. My dog has an ear infection. I was told they had no availability that day and the soonest they could get us in would be Saturday at 12:30 so I took the appt. We arrived about 12:15 only to be told we would have to pay the walk in fee. I explained we had an appt for 12:30 and showed them on my phone the time I'd called and made the appt on Wednesday. They refused to admit their error and told us we'd have to pay the walk in fee even after che... read more
Business response:
Hi Cheryl. Thank you so much for providing feedback around your visit this weekend. I am so sorry to hear you were charged an additional fee for your scheduled appointment. While there is a small additional fee for "walk-in" appointments, we reserve this for pets who need to be seen "same day" (for ANY reason) and only if we do not have an open appointment slot to offer that day. I am truly sorry for this mishap. I want to look further into this for you. Please expect a phone call from Management on Monday, as we would like ... read more
These people "forgot" to fill my pets medication which he takes daily. After waiting a week for it to get filled and knowing it's a medicine my dog needs daily they refused to fill it on a Friday or write me a perscription to get it fill elsewhere. They said they would call me when the doctor goes through her list in order and it may not get filled today. So they say my pet needs it daily but are ok with me going the weekend without medicine. After explaining how it's been a week and he is conpletely out, the doctor still wo... read more
VERY expensive . My pets have been patients of this clinic all the way from when they opened . This new "New Compassionate Owners" have hiked the prices significantly . If I go to an emergency clinic , my x-ray is $100 , for a human! Guess how much they asked me for my KITTEN ? $380 !!!!!!! For radiographs and consultation. 380 dollars ! While waiting, I noticed a sign that offered 50% off of neutering and spraying. Their "original" spray price says its $500!!!!!!!! And theyll knock it off to $250 ??? Listen you scammers , ... read more
Business response:
Hi Chris. I'm so sorry to hear your most recent visit with us did not meet your expectations in terms of costs for care. We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, I am having a hard time locating your file in our system. Please give us a call anytime Monday through Friday, between 7:00a - 7:00p, so that we can discuss further. Thank you.
I've tried to make this place work. They're not flexible, but will act like they are. They will tell you they will refill a prescription, go so far as to say that it will be ready in 24 hours. Then you show up and you find out the vet just simply wont approve it. No phone call to tell you this. They want another vet visit, another set of tests. Just another vet looking for too much money.
Business response:
Ashley, thank you for your feedback. Client service is a top priority of ours, which is why we take this feedback so seriously. If you would like to discuss this further, please do not hesitate to give us a call and ask to speak with the manager.
If I could give this place zero stars- I would. I went to companion pet clinic yesterday to treat my cat for ear mites. He was healthy beyond that. The vet I had yesterday was very kind but not thorough in her exam at all. She only asked me about the ear mites and a vet tech took his temperature but never looked or examined him much beyond that. That isn't the problem here though, the biggest problem is that I went to treat my cat for earmites and I noticed today my cat has fleas now. He did not have fleas before today and ... read more
On 9.5.18 I was told by Dr Jane Erickson at companion pet clinic of NE Portland that my healthy 4 year old pug Jake was terminally ill and needed immediate surgery that's cost ( was not enough to come up with in what I was told was hours that he had left to live.) Dr Jane Erickson told me she could not help me after doing one test then gave me 15 minutes to figure out how to get 8,000 dollars and only asked me "when will you have the money,do you have the money now?"(pestering me several times) Dr Erickson had informed me ja... read more
Frequently asked questions about Portland Veterinary Wellness Center
How is Portland Veterinary Wellness Center rated?
Portland Veterinary Wellness Center has a 4.3 star rating with 1,101 reviews.
When is Portland Veterinary Wellness Center open?
Portland Veterinary Wellness Center is open now. It will close at 5:00 p.m.