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Portland Veterinary Wellness Center
- Veterinarians
- Portland, OR
About this business
Location details
3345 NE 82nd Ave, Portland, OR, 97220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I'll start off by saying I messed up -- twice-over. I messed up where realizing where this place was located (my bad), and had I not made this mistake, I wouldn't have booked here (due to not being anywhere near where I live). Went to head-out for appointment (planning to be there 10min early), but upon plugging address into GPS, realized I would be 12min late. Phoned up the vet office and they stated we could not be seen due to being late, period, end of story -- and therefore (because we wouldn't be attending our appoin... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience. Thank you ~ Natalie Hospital Manager
Never been much of a review reader, but that's sure changed. Terrible service all around. I have a new rescue and had a short list for the doctor. I thought we were halfway through when she up and left, she sure didn't say goodbye, but I guess she also didn't say she'd be right back right either. I realized she wasn't coming back when the nurse went over my $1200 worth of recommendations. And I get it, vets aren't cheap and there's really no way around all of that. (She did end up coming back per my request) I purchased a ... read more
Business response:
Kelly, we are truly sorry to hear you had a negative experience with us and would appreciate it if you wouldn't mind taking the time to chat with me in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure ever pet and their owner have a good experience. Upon reviewing of your record there was a serious concern the doctor had about a possible medical condition which is why she had re... read more
Horrible, horrible, horrible. Do not bring your animals here. It's insanely overpriced, and they don't treat your animal well. I switched my elderly cats food too quickly, and she stopped eating for several days and had digestive issues. She didn't have an appointment, but they asked me to bring her in right away and they would squeeze her in. She was put in a cage for four hours until the vet could seen her, and was so distressed by the time they saw her they gave her an injectable sedative, on top of other medications and ... read more
so you want to hear what a bad vet is like? someone who compromises their ethical standards of care for the company standard of making money? Took smokey in to the vet, his gums were very swollen, bleeding a bit and in general when this happens a small course of antibiotics is usually good before I get to the cleaning part, which was defiantly due at this point. so, I went into Portland vet wellness center and gave them the scoop what I needed and got seen by a Dr Schwartz. after a wait period in my car, I got a call from Dr... read more
Business response:
Sir we have spoken in regards to your concerns in this matter. As I said on the phone the doctor recommended you see an animal dentist since there has been on going issues with Smokey's oral health. The doctor made an assessment and not a diagnosis due to the fact that the rule out of Stomatitis should be made by an animal dentist. We have transferred all of your records to Banfield and hope your pets receive your standards of care.
This place plays so many games I been asking to speak to a manager for two days now. they refuse to let me by leaving me on hold yesterday I was out on hold for thirty minutes then the call dropped. then when I called back they wouldn't answer for me called from another number they answered and said no manger is there. told me call today so I did and they said there is no manager again I suppose when they are in the wrong this is what they do looks like I'm not the first and won't be the last bad review
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we have been unable to connect with you and for that I sincerely apologize. I have left a couple of messages at the phone number I have on file. Please call the clinic at your earliest convenience. If I am not here I have instructed the staff to give you my personal cell phone since I know communication is very serious matter. Natalie Hospital Manager
VERY expensive. I adopted a kitten and called this place quickly without doing sufficient research - and now I wish I had shopped around more. They are charging $90 for a fecal test whereas other vets charge between $30-45. Each visit has been much more expensive than I expected. Our kitten threw up two nights in a row and we took him in to the vet because we were concerned he had thrown up blood. They ran many tests, and tacked on what felt like many unnecessary charges - $65 dollars for a fluid drip etc. They did bloodwor... read more
Business response:
Hannah, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a high level of care for our patients which may not compare to other veterinary clinics. We do try to offer a variety of treatment options so that you may select a less costly alternative, if possible, so please don't hesitate to voice your concerns to your veterinarian during your next visit. We aim to provide you with the information and educational resources to make the most ... read more
Our cat has been favoring one of his legs and we suspected he'd broken it, so we accidentally brought him to these clowns. We paid hundreds of dollars to have his leg x-rayed. They told us we would get the results within 48 hours. It is over a week later and they are not responding to our calls. Does our cat have a broken foot?? WE STILL DON'T KNOW. Their negligence is totally immoral, unprofessional and inexcusable. We will warn everyone away from this place forever.
On 7-14-2020 I arrived at my appointment for my new kitten. I called the phone number to let them know that I was there. When speaking to the Receptionist over the phone she could not find my appointment. I had told her that I scheduled it on the website over 2 weeks ago. I also told her that I work a ton of hrs and don't have a lot time to go to appointments. She put me on hold to find out what happened. She tells me that the call center scheduled me and my appointment wasn't on there records. We couldn't be seen because th... read more
Business response:
Hi Jasmine. I'm very sorry to hear about the mix up with your pets appointment. I'm also extremely sorry that we were unable to see your kitten due to your appointment not being scheduled, as we were already overwhelmed with multiple sick and injured (critical) pets. As a veterinary practice we are committed to doing everything we can to ensure the health and well-being of every pet we can. Sometimes, that means we are unable to "squeeze in" stable/healthy pets when there isn't a Doctor available. We have recently welcomed a... read more
Good luck trying to get an appointment or even get through to anyone to ask questions.
Business response:
Hi Arturo. We are sorry to hear you having difficulties reaching us. We also apologize that it seems you did not receive or see the communications we sent out to ALL clients as well as posted to all of our social media accounts announcing our 2 day closure for Staff Training. As stated in these communications, we will be open regular hours Wednesday 7/1 - Friday 7/3. We will be closed for the 4th of July. We will then resume all normal business hours beginning 7/6. We apologize for any inconvenience. There are multiple, alt... read more
Frequently asked questions about Portland Veterinary Wellness Center
How is Portland Veterinary Wellness Center rated?
Portland Veterinary Wellness Center has a 4.3 star rating with 1,079 reviews.
When is Portland Veterinary Wellness Center open?
Portland Veterinary Wellness Center is open now. It will close at 5:00 p.m.