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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Great experience overall. The team handled a major transmission repair on my truck professionally and kept everything moving smoothly. Ashton was especially helpful with communication and made sure I was always informed. The work was completed on time and the truck is running flawlessly.
Business response:
Thank you for your review and for choosing Prosper Ford for your transmission repair needs. We are delighted to hear that our team provided professional service throughout your truck's repair process and maintained smooth operations during your visit. It's wonderful to know that our communication kept you well-informed every step of the way and that we delivered your completed repair on schedule. Most importantly, we're pleased that your truck is now performing perfectly. Your positive experience reflects our commitment to q... read more
People (workers) are friendly. Just wanted an oil change. Tried to sell me on at least 4 service items I didn't ask for. Also added zaks oil treatment to my service unasked for
Business response:
Your input is valuable to us and we appreciate you recognizing the friendliness of our team members. We understand your concern, and your experience helps us ensure our service approach aligns with what our customers actually need. We want to make sure you feel comfortable with the services you receive. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss your visit and address your concerns directly.
Great like usual Always courteous and respectful and let you know what is happening Come on
Business response:
We are overjoyed to hear about your consistently positive experiences with our team. Your recognition of our courteous and respectful service means everything to us. We truly value customers like you who appreciate our commitment to keeping you informed throughout the process. Thank you for being such a loyal customer and for taking the time to share your feedback about the excellent service you continue to receive.
Super easy, friendly and as expected Did what i asked, provided good service and did it with a smile
Business response:
We are delighted to hear about your positive experience with our team. Your feedback about the friendly service and easy process truly means a lot to us. It's wonderful to know that we met your expectations and that our team provided the quality service you were looking for. We appreciate you taking the time to share your thoughts, and we look forward to serving you again.
Took care of the problems so quickly and without putting us through any issues. The problem was diagnosed correctly and with honesty. Very much appreciate the honesty in the diagnosis where we had another Ford dealership diagnosed the problem incorrectly and wanted about 5 times more money. So very grateful for the referral to a good and honest dealership. Ashton was extremely helpful. Grateful for her over and beyond work ethics and the fact that she was not just interested in making money, but she conducted business with h... read more
Business response:
We are overjoyed to hear about your wonderful experience with our service team. It means so much to us that we were able to resolve your concerns efficiently and provide you with an accurate diagnosis. We take great pride in conducting business with transparency and ensuring our customers receive fair and honest service. Your appreciation for our team member's dedication and work ethic truly warms our hearts. At Prosper Ford, we believe in building trust through integrity rather than focusing solely on profits. Thank you for... read more
My experience was great. He was wonderful and helpful. He greeted me right when I got there and kept me informed of the status of my car.
Business response:
We are thrilled to hear about your wonderful experience with us! It's fantastic to know that you received such attentive service from the moment you arrived. We're particularly pleased that our team member kept you well-informed throughout your visit and provided the helpful assistance you needed. Your positive feedback truly means the world to us, and we look forward to continuing to provide you with the same level of excellent service in the future.
No dealership has ever worked harder at making sure I found the right fit of a truck and the right price. Prosper Ford is absolutely the BEST. And the staff is out of this world amazing. I would highly recommend this dealership to anyone interested in purchasing a vehicle new or used. Best service ever !!! I’m extremely happy with everything from start to finish of my vehicle purchase
Business response:
We are thrilled to hear about your wonderful experience finding the perfect truck at the right price. Your kind words about our team's dedication to ensuring you found exactly what you needed mean so much to us. We understand how important it is to have the right vehicle, and we're delighted that our staff could provide you with such exceptional service throughout your entire purchase journey. Thank you for recognizing our commitment to going above and beyond for every customer. Your recommendation to others looking for qual... read more
Alex was excellent. 10/10 service and responded quickly to all my questions. Truck drop off and pick up was very quick and easy.
Business response:
We are pleased to hear about your outstanding experience with our team. Your feedback about receiving exceptional service and quick responses to all your questions truly means a lot to us. We're delighted that the vehicle drop off and pickup process went smoothly and efficiently for you. Thank you for taking the time to share your positive experience with us.
5 Cody and the dealership was quick and efficient. The service was done correctly and I have not had any issues with me vehicle at this time.
Business response:
We are thrilled to hear about your positive experience with our team and service department. It sounds like we delivered the quick and efficient service you needed, and we're pleased that everything was handled correctly. Knowing that your vehicle continues to run well without any issues is exactly the outcome we strive for with every customer. Your feedback about the quality of our work and the efficiency of our process means a great deal to us at Prosper Ford. We appreciate you taking the time to share your experience and ... read more
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,991 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open tomorrow at 8:30 a.m.