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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Cody is very thorough in the service process and Shannon is a great help with rental. Both makes the process easy and quick.
Business response:
Yes
Efficient and accommodating, like the uber Nice to have the uber option so i did not have to wait
Business response:
We are excited to hear about your positive experience with our service! It's wonderful to know that you found our team efficient and accommodating, and we're thrilled that the Uber option made your visit more convenient by eliminating wait time. Your feedback about our transportation service is invaluable to us. At Prosper Ford, we continuously strive to provide authentic and professional service that meets our customers' needs, and it's gratifying to see that our efforts to offer flexible solutions are making a real differe... read more
Chill as always Place is always welcoming with a nice chill vibe in there waiting area.
Business response:
We are glad to hear that you consistently enjoy the welcoming atmosphere here at Prosper Ford. Your feedback about our comfortable waiting area and the positive vibe you experience during your visits means a great deal to us. We truly appreciate customers like you who take the time to share their experiences. Creating a relaxed and friendly environment for everyone who walks through our doors is something we work hard to maintain, and it's wonderful to know that this effort resonates with you.
My previous service advisor left and Cody was able to step in and get me taken care of
Business response:
Thank you for taking the time to share your positive experience with us. We're delighted to hear that Cody was able to step in seamlessly and provide you with the excellent service you deserve during what could have been a challenging transition. It's wonderful to know that our team members like Cody are able to maintain the high level of care and attention that our customers have come to expect. Your feedback helps us recognize the dedication of our staff and reinforces our commitment to ensuring every customer feels well t... read more
Great! Just wish they had washed my car like the other dealership did when it was serviced.
Business response:
Thank you for sharing your positive feedback about your service experience. We're thrilled to hear that you had a great overall experience with us. We truly value your suggestion about the car wash service, as it helps us understand how we can enhance our customer experience. Your input is important to us as we continuously work to improve our service offerings and ensure every visit exceeds your expectations.
Fast, friendly, courteous, and professional, all-around solid experience. Really good really fast very clean. Accommodating.
Business response:
We are honored to hear about your positive experience with our team. Your feedback regarding our fast, friendly, and professional service truly means a lot to us, and we're thrilled that you found our facility clean and accommodating. Thank you for taking the time to share your thoughts about your visit. We strive to provide excellent service to every customer, and it's wonderful to know that we exceeded your expectations. We look forward to serving you again in the future.
Cody was kind professional and transparent. My vehicle was picked up and I had an uber provided to return to the dealership all before 4pm.
Business response:
We are utterly delighted to hear about your positive experience with our service team. It's wonderful to know that you found our staff to be kind, professional, and transparent throughout your visit. These qualities are fundamental to how we strive to serve every customer. We're also pleased that our pickup service and transportation arrangements worked smoothly for you, allowing you to complete everything before 4pm. Your feedback reinforces our commitment to providing convenient and efficient service that respects your tim... read more
Great service and response to issues Customer service was excellent and mechanical issues were addressed and completed
Business response:
We are overjoyed to hear about your positive experience with our service team. Your recognition of our excellent customer service and our ability to effectively address and complete the mechanical work on your vehicle means everything to us. Thank you for taking the time to share your feedback. We truly value customers like you who appreciate our commitment to quality service and professional care. Your trust motivates us to continue delivering the exceptional experience you deserve.
Experience with this dealership and with Pepper was fantastic with one exception. The 3% surcharge for paying by credit card is xx and will force me to go elsewhere.
Business response:
We are honored to hear that your experience with Pepper was fantastic. It's wonderful to know that our team provided you with exceptional service during your visit. We understand your concern regarding the credit card surcharge and appreciate you sharing this feedback with us. Your input helps us continually evaluate our policies and processes to better serve our customers.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,124 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.