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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Quick, professional. No problems except when I first arrived no one came out so I got out of my vehicle, a big diesel truck pulled in behind me & the female asvispr went straight to him (skipped over me, but I am a short person).
Business response:
We are glad to hear that you found our service quick and professional. Your positive feedback means a great deal to us and reinforces our commitment to providing excellent customer care. We understand your frustration regarding the initial wait when you arrived and the service sequence that followed. At Prosper Ford, we strive to ensure every customer feels valued and receives prompt attention regardless of the circumstances. We appreciate you bringing this to our attention as it helps us continue to improve our service stan... read more
Quick and easy ti work with. Also, an excellent transportation policy. Pepper took the time to properly inform me of all the processes recommended.
Business response:
Thank you for your wonderful feedback! We're delighted to hear that your experience with us was quick and easy. It's fantastic to know that our transportation policy met your expectations and provided the convenience you were looking for. We're especially pleased that Pepper took the time to thoroughly explain all the recommended processes to you. At Prosper Ford, we believe in being transparent and ensuring our customers feel fully informed throughout their experience. Your recognition of this commitment means a great deal ... read more
Robert and the entire service team is amazing. They listen, and work well together as a team. They actually seem to care about their customers.
Business response:
We are thrilled to hear about your wonderful experience with Robert and our service team. Your recognition of their dedication to listening and working collaboratively means the world to us, and we're so pleased that you felt genuinely cared for during your visit. At Prosper Ford, we believe that authentic customer relationships are built through the genuine care and expertise our team members bring to every interaction. Robert and the entire service team work hard to ensure each customer feels heard and valued, and your fee... read more
Great customer service, friendly atmosphere and trustworthy. Pepper was extremely good at customer service, communication, providing details and follow up throughout the process. I was also able to get a rental while my vehicle was being serviced and the ladies in that department were very nice and helpful as well. Overall I am extremely satisfied with the service I received and will be bringing my vehicle here for service in the future.
Business response:
Thank you for your wonderful feedback about your recent service experience. We are absolutely thrilled to hear that you found our team to be trustworthy and that you experienced such exceptional customer service throughout your visit. It's wonderful to know that Pepper provided you with excellent communication, detailed information, and thorough follow-up during the entire process. We're also delighted that our rental department team was able to assist you seamlessly while your vehicle was being serviced. Your satisfaction m... read more
Best ever Alex was an amazing Service Advisor kept me updated. Prosper Ford got my vehicle in and out so fast.
Business response:
We are utterly delighted to hear about your exceptional experience with us! It's wonderful to know that Alex provided you with outstanding service and kept you well-informed throughout the process. We truly value customers like you who take the time to share their positive experiences. We're thrilled that our team was able to get your vehicle serviced efficiently and quickly. Your feedback reinforces our commitment to delivering excellent customer service and reminds us why we love what we do. Thank you for choosing us for y... read more
Accommodating, easy process, kind, no nonsense Easy to work with, clear communication, friendly staff and easy purchase process
Business response:
We deeply appreciate your wonderful feedback about your experience with us. It's truly rewarding to hear that you found our team accommodating, kind, and easy to work with throughout your purchase process. Your comments about our clear communication and friendly staff reflect the authentic, professional service we strive to provide every customer. Thank you for taking the time to share your positive experience - it means a great deal to our entire team.
My 2024 Bronco sport battery died cause Ford did not put AGM type battery in it at plant in Mexico April 2024. Tow truck guy jumped it after 2 hour wait. Dealer refused to come help but once I got it to them Tony King (service rep) did great job under warranty, took us home in Uber and delivered car to our home next day. All fixed by dealer cause Ford used cheaper battery at factory. S L Waller
Business response:
We greatly appreciate your detailed feedback about your experience. We understand how frustrating it must have been to deal with a battery failure so soon after your purchase, especially knowing it was due to a factory issue. We're pleased to hear that Tony provided exceptional service once your vehicle arrived. His commitment to going above and beyond by arranging transportation and delivering your repaired vehicle directly to your home truly reflects the level of care we strive to provide all our customers. Thank you for r... read more
The service took much longer than necessary, the service representative wasn't polite, I asked for a price on a new vehicle while I waited and it was clear that the sales team didn't even listen to my description of our needs, and I had to actually contact the salesperson to remind him that I was waiting for a price. I have had better experiences at other dealerships
Business response:
We are disappointed to hear that your recent experience did not meet your expectations. We understand your frustration. Your feedback is valuable to us, and we would like to discuss this further and work towards a resolution. Please reach out to our Customer Service at customerservice@prosperford.com so we can learn more about your visit and ensure that future experiences reflect the quality service standards we strive to maintain.
Great friendly conversation meet all needs and addressed future appt for recalls too Was fabulous
Business response:
Great friendly conversation meet all needs and addressed future appt for recalls too Was fabulous
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,124 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.