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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Courteous staff and quick service! We purchased our vehicle hear even with other dealerships near us. Robbie did a great job explaining the services and steps. Will recommend checking them out
Business response:
Thank you for taking the time to share such wonderful feedback! We are glad to hear that your experience with our team was courteous and efficient, and it means a great deal that you chose Prosper Ford even with other options closer to you. It sounds like Robbie made the process clear and straightforward, which is exactly the kind of experience we strive to provide for every customer. We truly appreciate your recommendation and look forward to being here for you whenever you need us in the future.
Hard to get updates. One concern was not addressed. Miles in and out are the same so it leads me to believe the truck was not driven at all for the shift concern
Business response:
Your input is valuable to us, and we want you to know that we take your concerns seriously. We understand your frustration, and we regret that your experience did not meet the level of service that we strive to provide. We would welcome the opportunity to learn more about your visit and to better understand what happened with your shift concern. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss this further.
Service department is awesome. Robbie took great care of my mustang. Sales entered my email address incorrectly and I just got all of the paperwork for the car I bought last November yesterday.
Business response:
We are delighted to hear that your experience with our service department left such a positive impression. It is wonderful to know that your Mustang received the attentive care it deserved. We do understand how frustrating it can be to receive important documentation later than expected due to an incorrect email address, and we regret that this added any inconvenience to your overall experience. Your feedback is genuinely valued, and we appreciate you taking the time to share both the highlights and the areas where we can wo... read more
All good ty Twelve more words everything was fine what do you want One two
Business response:
Thank you for your wonderful feedback! We are glad to hear that everything went smoothly during your visit. It means a great deal to us to know you left satisfied, and we look forward to welcoming you back to Prosper Ford whenever you need us.
He made it all happen quickly and made sure I was happy. He got it done on time and did exactly what he said he would.
Business response:
Your positive feedback genuinely means a lot to us, Erik. Knowing that everything came together quickly and that you felt taken care of throughout the process is exactly the kind of experience we strive to deliver. We are so glad things went smoothly and that our team followed through on their commitments to you. We hope to have the opportunity to work with you again in the future, and we thank you for taking the time to share your experience.
Very good job on the service of my Bronco. Was in and out way quicker than what was originally thought
Business response:
Thanks for sharing your feedback! It is genuinely great to hear that your Bronco's service went so smoothly and that the team was able to get you in and out faster than expected. Efficient, quality service is exactly what we strive for, and it means a lot to know that came through during your visit. We look forward to being there for you and your Bronco whenever you need us again.
Was taken care of right away, super convenient, friendly, very professional Super convenient, friendly very professional well taken care of was taken care of right away. Good communication.
Business response:
We appreciate customers who take the time to share their experience, and your kind words truly mean a great deal to our team. Hearing that you were taken care of right away and that our communication met your expectations reflects exactly the standard we strive to uphold with every visit. We are glad the process felt convenient and that our team came across as both friendly and professional. We look forward to continuing to serve you at the same level you experienced here.
Ryan kept me informed throughout and made sure I had a ride to and from the dealership. Will be back.
Business response:
We are happy to hear that your experience with us was such a positive one. Knowing that you felt informed every step of the way and that your transportation needs were taken care of means a great deal to us. We look forward to welcoming you back the next time you need anything from our team.
Professional and very customer oriented The overall experience at Prosper Ford has been amazing, from the start of purchasing my very first new vehicle and meeting with the sales team, to being turned over to the financing department and now to my first oil change and tire rotation.. they have everything dialed in.
Business response:
We are delighted to hear about your wonderful experience with us, from purchasing your first new vehicle all the way through to your first service visit! It means a great deal to know that our sales team, financing department, and service team all made a positive impression on you throughout each step of the journey. Thank you for taking the time to share your feedback. We truly value customers like you and look forward to continuing to provide you with the same level of care and professionalism for many years to come. Welco... read more
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,285 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.