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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I have not had good luck with my purchase, but the service guys were great
Business response:
We are overjoyed to hear about your positive experience with our service team. While we understand that your recent purchase hasn't met your expectations, we're grateful that our service professionals were able to provide you with excellent care. Your feedback helps us understand what we're doing well and where we can continue to improve. We truly value customers like you who take the time to share their honest experiences, and we appreciate your recognition of our service team's dedication to helping our customers.
Great visit with the employees of Prosper Ford. My Service Advisor was Robbie, he took care of my question, concerns, and vehicle. Five Star experience!
Business response:
Thank you for your wonderful feedback about your recent visit with our team. We're delighted to hear that our staff provided you with such excellent service and that Robbie was able to address all your questions and concerns so thoroughly. It's wonderful to know that your experience with us earned a five-star rating. We truly appreciate customers like you who take the time to share their positive experiences, and we look forward to continuing to provide you with the same level of exceptional service in the future.
Fast, efficient, reliable and top notch customer service is a few ways to describe Prosper Ford. They are quick to answer any questions I have and are very communicative when servicing my vehicle. I bought my truck there in 2024 and they still make me feel like a VIP two years later! You have gained a customer for life! Thanks to the entire team!
Business response:
We are ecstatic to hear about your wonderful experience with our team! Your feedback about our quick response times and clear communication during vehicle service means so much to us. We're thrilled that you continue to feel valued as a customer even after your truck purchase. Creating that VIP experience for every customer is exactly what we strive for, and knowing we've earned your loyalty truly makes our day. Thank you for recognizing our entire team's dedication to providing exceptional service!
Fast friendly and efficient As soon as I walked in the doors I was greeted with smiles asking I can be helped. I gave them my name and Ashton came and introduced himself. What was incredible was you guys scheduled me an Uber home free of charge. Always kept me updated either by txt or phone on what was going on. Went exceptionally well.
Business response:
Your positive experience means everything to us. We're thrilled that you felt welcomed from the moment you stepped through our doors and that our team provided such attentive service. It's wonderful to hear that the complimentary transportation arrangement made your visit more convenient and that our communication kept you well-informed throughout the process. Your kind words about the efficiency and friendliness of our service truly highlight what we strive for every day at Prosper Ford. Thank you for taking the time to sha... read more
Alex and Tom are very attentive, informative men of their word. They've always been very helpful.
Business response:
We are privileged to have team members who demonstrate such dedication to providing exceptional service. Your recognition of their attentive approach and reliability means a great deal to us. It's wonderful to hear that they consistently deliver on their commitments and provide the helpful guidance you need. Thank you for taking the time to share your positive experience.
Brought truck in for 25k mile service. Robbie made sure I understood everything and what to expect. Kept me informed throughout the service as the truck had to stay overnight. Excellent customer service.
Business response:
We are elated to hear about your positive experience with your truck's service milestone. It's wonderful that our team member ensured clear communication about the process and expectations from the start. Keeping you updated while your vehicle was in our care overnight shows the level of attention we strive to provide every customer. Your recognition of the outstanding service you received truly means a lot to us at Prosper Ford.
Friendly, knowledgeable, courteous, helpful. They made me feel glad that I purchased my F-150 from them.
Business response:
We are privileged to hear about your wonderful experience with your F-150 purchase. Your kind words about our team being friendly, knowledgeable, courteous, and helpful truly mean the world to us. We strive to ensure every customer feels valued and confident in their vehicle choice, and knowing that we succeeded in making you feel glad about your decision brings us great joy. Thank you for taking the time to share your positive experience - it motivates us to continue providing exceptional service to all our customers.
Quick check in and professional courteous service. Reasonably priced. Ashton gave updates on the service. Again, very good!
Business response:
We sincerely value your wonderful feedback about your recent service experience. Your comments about the efficient check-in process and the professional care you received truly mean a lot to our team. We're delighted that you found our pricing fair and reasonable for the quality of service provided. It's fantastic to hear that our team member kept you well-informed throughout the entire process with regular updates. Your positive experience and kind words about the exceptional service quality encourage us to continue deliver... read more
Everything went great Both girls did what wux expected uv them. I had a great experience
Business response:
We are pleased to hear that everything went smoothly during your visit. It sounds like our team members provided exactly the level of service you were hoping for. Your positive experience means a great deal to us at Prosper Ford, and we truly appreciate you taking the time to share your feedback. We look forward to continuing to exceed your expectations in the future.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,991 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open tomorrow at 8:30 a.m.