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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Always feel welcomed and very well taken care of. Communication is always great! Rick was on top of everything.
Business response:
Thank you for sharing such wonderful feedback with us. Knowing that you consistently feel welcomed and well cared for means a great deal to our entire team. It is also fantastic to hear that Rick delivered the attentive communication and service you deserve. We look forward to continuing to provide you with that same great experience every time you visit.
I recently visited Ford Prosper for a vehicle recall service, and the experience was excellent from start to finish. Scheduling the appointment was quick and hassle-free, and the team was very responsive. They completed the repairs efficiently and kept me informed throughout the process. I especially appreciated their pickup and drop-off service, which made things incredibly convenient. The facility itself is clean, modern, and comfortable, with a great waiting area in case you choose to stay. Overall, the staff was professi... read more
Business response:
We are happy to hear that your recent visit for recall service was such a smooth and positive experience. It is genuinely rewarding to know that the scheduling process, communication, and pickup and drop-off service all came together to make things easy and convenient for you. Our team works hard to ensure every visit feels well-organized and attentive, and your kind words reflect exactly the standard we strive to uphold. Thank you for taking the time to share your experience, and we look forward to welcoming you back whenev... read more
Kathleen was professional and extremely courtesy. She provided all necessary recommendations and thoroughly explained all repairs and services that were needed. I will definitely be coming back because of her! Thank you!
Business response:
We are absolutely thrilled to hear about your experience with Kathleen! It is wonderful to know that she took the time to walk you through all of your vehicle's recommendations and services in a way that was clear and thorough. That level of care and professionalism is exactly what we strive to provide every customer who comes through our doors. We look forward to seeing you again and will be sure to pass along your kind words to Kathleen. Thank you for taking the time to share your feedback!
Courteous staff and quick service! We purchased our vehicle hear even with other dealerships near us. Robbie did a great job explaining the services and steps. Will recommend checking them out
Business response:
Thank you for taking the time to share such wonderful feedback! We are glad to hear that your experience with our team was courteous and efficient, and it means a great deal that you chose Prosper Ford even with other options closer to you. It sounds like Robbie made the process clear and straightforward, which is exactly the kind of experience we strive to provide for every customer. We truly appreciate your recommendation and look forward to being here for you whenever you need us in the future.
Hard to get updates. One concern was not addressed. Miles in and out are the same so it leads me to believe the truck was not driven at all for the shift concern
Business response:
Your input is valuable to us, and we want you to know that we take your concerns seriously. We understand your frustration, and we regret that your experience did not meet the level of service that we strive to provide. We would welcome the opportunity to learn more about your visit and to better understand what happened with your shift concern. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss this further.
Service department is awesome. Robbie took great care of my mustang. Sales entered my email address incorrectly and I just got all of the paperwork for the car I bought last November yesterday.
Business response:
We are delighted to hear that your experience with our service department left such a positive impression. It is wonderful to know that your Mustang received the attentive care it deserved. We do understand how frustrating it can be to receive important documentation later than expected due to an incorrect email address, and we regret that this added any inconvenience to your overall experience. Your feedback is genuinely valued, and we appreciate you taking the time to share both the highlights and the areas where we can wo... read more
All good ty Twelve more words everything was fine what do you want One two
Business response:
Thank you for your wonderful feedback! We are glad to hear that everything went smoothly during your visit. It means a great deal to us to know you left satisfied, and we look forward to welcoming you back to Prosper Ford whenever you need us.
He made it all happen quickly and made sure I was happy. He got it done on time and did exactly what he said he would.
Business response:
Your positive feedback genuinely means a lot to us, Erik. Knowing that everything came together quickly and that you felt taken care of throughout the process is exactly the kind of experience we strive to deliver. We are so glad things went smoothly and that our team followed through on their commitments to you. We hope to have the opportunity to work with you again in the future, and we thank you for taking the time to share your experience.
Very good job on the service of my Bronco. Was in and out way quicker than what was originally thought
Business response:
Thanks for sharing your feedback! It is genuinely great to hear that your Bronco's service went so smoothly and that the team was able to get you in and out faster than expected. Efficient, quality service is exactly what we strive for, and it means a lot to know that came through during your visit. We look forward to being there for you and your Bronco whenever you need us again.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,524 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.