This profile has been claimed by the business owner or representative.
Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Pepper always takes excellent care of us when we take our vehicle in for service. Pepper has a wealth of knowledge and he shares it in such a professional, customer friendly manner. I just enjoy talking with him.
Business response:
Thank you for your wonderful feedback! It is genuinely great to hear that Pepper consistently provides you with such a positive service experience. His dedication to sharing his knowledge in a way that is both professional and approachable truly reflects the kind of service we strive to offer every customer. We will be sure to pass along your kind words to him — recognition like this means a great deal to our team and to us as a whole.
Great service, accommodated my schedule for the most part, only point of contention was accepting a competitors coupon, I was told they would do that when I made the appointment, I was then told that was not an option when I went to go pay, and then on protest, the competitors coupon was accepted… Would've been five out of five across the board if they had accepted they competitors coupon in the beginning like they said they would when I booked the appointment
Business response:
Thank you for your wonderful feedback and for taking the time to share your experience with us. We are glad to hear that we were able to accommodate your schedule and that the visit went well overall. We understand that the initial confusion around the competitor coupon created an unnecessary moment of friction, and we regret that your experience did not unfold as smoothly as it should have from the start. We are pleased it was resolved, and your honest input helps us continue to improve the clarity of our communication duri... read more
Everyone was professional. Proactive in asking if I had any questions One two three four
Business response:
We are utterly delighted to hear that your experience with our team was a positive one. Knowing that our staff was professional and took a proactive approach to keeping you informed means a great deal to us. We truly appreciate you taking the time to share your feedback, and we look forward to serving you again.
Tony was professional and friendly from the moment I walked through the door till our transaction was complete. Zero complaints and happy with my experience.
Business response:
We are honored to hear about your experience with us. It is truly rewarding to know that Tony made such a positive impression from start to finish, and that you felt well taken care of throughout the entire process. We will be sure to pass along your kind words. Thank you for choosing Prosper Ford, and we look forward to serving you again in the future.
Ryan took time to listen to my concerns. When I left the dealership, I felt confident with my issue. He put me at ease.
Business response:
Thank you for sharing this wonderful feedback about your recent visit. It means a great deal to know that Ryan took the time to genuinely listen and address your concerns in a way that left you feeling confident and at ease. That kind of attentive, caring service is exactly what we strive to provide every customer who walks through our doors. We appreciate you taking a moment to recognize that experience, and we look forward to welcoming you back whenever you need us.
Pepper did a great job listening and putting in the exact issue for the technician to properly diagnose and fix my trucks issues. Great work
Business response:
We are thrilled to hear that your experience with our team left such a positive impression. It is wonderful to know that Pepper took the time to truly listen and communicate the details of your concerns accurately. That kind of attentiveness is exactly what we strive for, and we will be sure to pass along your kind words. Thank you for trusting us with your vehicle, and we look forward to serving you again.
Quick easy accommodating no waste of time friendly Understanding transparent helpful best experience in a long time
Business response:
We are elated to hear that your experience with us was smooth, friendly, and transparent from start to finish. It means a great deal to know that our team was able to make the process feel easy and respectful of your time. Reviews like yours remind us why we are committed to delivering a genuine, no-pressure experience for every customer who walks through our doors. We hope to see you again, and we truly appreciate you taking the time to share your kind words.
Excellent service, friendly staff and fast turnaround time. Truly appreciate the good service. Thank you
Business response:
Thank you for sharing such kind words about your experience with us. It truly means a great deal to hear that our team delivered friendly, efficient service that left a positive impression. We will be sure to pass along your appreciation to the staff. We look forward to welcoming you back whenever you need us again.
Everything ran smoothly and noticeably faster than last time Sorry, hmmmm How 'bout them Cowboys
Business response:
Thank you for your review! It is great to hear that things went smoothly and that you noticed an improvement in the speed of your service. We always strive to make each visit better than the last, so that kind of feedback means a lot to us.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,524 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.