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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Easy scheduling. Courteous staff. NEver received email related to a missing refund from purchase of vehicle.
Business response:
Your thoughts are important to us and we appreciate you taking the time to share your experience. We're pleased to hear that scheduling was straightforward and that our team was courteous during your visit. We understand your concern, and we would appreciate the opportunity to discuss this further with you. Please reach out to our Customer Service at servicereviews@prosperford.com so we can look into this matter and work towards a resolution.
Excellent levels of listening and customer attention Both know how to work effectively with customers
Business response:
We are excited to hear about your positive experience with our team! Your recognition of the outstanding attention and listening skills our staff provides means so much to us. We take great pride in ensuring every customer feels heard and valued throughout their visit. Knowing that our approach to working with customers made such a strong impression reinforces our commitment to delivering exceptional service. Thank you for taking the time to share your wonderful feedback about your experience!
Overall customer satisfaction is outstanding. The personnel that checked me in to the delivery of my 2025 Explorer to my home was exceptional. Pepper did a great job in keeping me informed
Business response:
We are overjoyed to hear about your outstanding experience with us. Your satisfaction means everything to our team, and we truly appreciate you taking the time to share your thoughts. It's wonderful to know that our staff provided exceptional service throughout your entire experience, from the initial check-in process all the way to the home delivery of your new 2025 Explorer. We're especially pleased that our team member kept you well-informed during the process, as clear communication is something we strive for with every ... read more
Good no nonsense service. I said all that needs to be said. So thank you.
Business response:
We are thrilled to hear that you appreciated our straightforward approach to service. Your feedback about our no-nonsense style means a great deal to us at Prosper Ford. We understand that your time is valuable, and we strive to provide efficient, honest service without any unnecessary complications. Thank you for taking the time to share your experience and for choosing us for your automotive needs.
Ashton was very professional answered all questions took care of my needs Ashton is awesome
Business response:
Your positive experience means everything to us. We are thrilled to hear that our team member provided such professional service and thoroughly addressed all of your questions. It sounds like you received exactly the kind of attentive care that every customer deserves. Your kind words about the exceptional service you received truly brighten our day. We are grateful for customers like you who take the time to share their wonderful experiences.
Good job, but I shouldn’t have to write 15 words on here. All Ibshould have to do is rate with the stars.
Business response:
Your positive experience means a lot to us. We understand that leaving detailed feedback can feel like an extra step when a simple star rating might seem sufficient. We genuinely appreciate you taking the time to share your thoughts, as your input helps us continue providing quality service. Thank you for recognizing our team's efforts.
Great service. In and out quickly He addressed all my concerns. Very polite. Gave me my car back earlier than expected
Business response:
We are thrilled to hear about your positive experience with our team! It sounds like you received exactly the kind of efficient and courteous service we strive to provide. We're particularly pleased that all of your concerns were thoroughly addressed and that you were able to get back on the road sooner than anticipated. Your feedback about the polite and professional service means a great deal to us at Prosper Ford. We appreciate you taking the time to share your experience and look forward to serving you again in the futur... read more
I cannot say enough good things about Collin keenan and the service team at Prosper Ford. After a nightmare experience at another local dealership—where I was told my 2024 Mustang wouldn't even be looked at for a week—I had my car towed to Prosper. From the moment I spoke to Collin, I felt heard and respected. As a caregiver for an elderly patient and someone managing my own health concerns, I was in a desperate situation. Collin was incredibly professional and kind. He had my car in for service by 7:30 AM the next morning a... read more
Business response:
We are thrilled to hear about your outstanding experience with our service team. It sounds like you received exactly the kind of care and attention every customer deserves. We understand how important it is to feel heard and respected when you need automotive service, and we're pleased that you experienced both professionalism and genuine kindness from our team. Your comments about the quick turnaround, thorough digital inspection with photos, and transparent communication really highlight what we strive for every day. We be... read more
Easy and painless Great location and in and out Great waiting area with all the snacks and drinks you need
Business response:
We are overjoyed to hear about your seamless experience with us! Your feedback about the convenient location and efficient service means so much to our team. We're delighted that you found the process smooth from start to finish and that our comfortable waiting area with refreshments made your visit more enjoyable. Thank you for taking the time to share your positive experience - it truly brightens our day to know we exceeded your expectations.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,991 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.