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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Great service and response to issues Customer service was excellent and mechanical issues were addressed and completed
Business response:
We are overjoyed to hear about your positive experience with our service team. Your recognition of our excellent customer service and our ability to effectively address and complete the mechanical work on your vehicle means everything to us. Thank you for taking the time to share your feedback. We truly value customers like you who appreciate our commitment to quality service and professional care. Your trust motivates us to continue delivering the exceptional experience you deserve.
Experience with this dealership and with Pepper was fantastic with one exception. The 3% surcharge for paying by credit card is xx and will force me to go elsewhere.
Business response:
We are honored to hear that your experience with Pepper was fantastic. It's wonderful to know that our team provided you with exceptional service during your visit. We understand your concern regarding the credit card surcharge and appreciate you sharing this feedback with us. Your input helps us continually evaluate our policies and processes to better serve our customers.
Always very communicative and helpful. Easy to get an appointment, keeps me informed, work get done properly and in a timely fashion.
Business response:
Thank you for taking the time to share your wonderful feedback! We are thrilled to hear that you've had such a positive experience with our communication and service approach. Your recognition of our team's helpfulness and dedication to keeping you informed throughout the process means a great deal to us. It's incredibly rewarding to know that we've been able to provide you with easy appointment scheduling, timely completion of work, and the quality service you deserve. We truly appreciate your trust and look forward to cont... read more
Always kept me informed Easy to work with. Fast service Took time to explain the issue I was having
Business response:
We are delighted to hear about your positive experience with us, Brent! It's wonderful to know that our team kept you well-informed throughout the process and that you found us easy to work with. Your feedback about our fast service and taking the time to thoroughly explain the issue means a great deal to us. Thank you for choosing Prosper Ford and for taking the time to share your experience. We truly appreciate customers like you and look forward to serving you again in the future.
Robbie was top notch and kept me informed with no pressure at any time to make additional repairs.
Business response:
We are thrilled to hear about your excellent experience with Robbie! It's wonderful to know that he provided you with top-notch service while keeping you fully informed throughout the process. His approach of maintaining open communication without applying pressure truly reflects our commitment to honest and transparent service. Thank you for taking the time to share your positive feedback about your visit. We're proud to have team members like Robbie who demonstrate the level of professionalism and care that our customers d... read more
They were helpful and ready for me at the appointment time. They finished the work and had my vehicle delivered to me to save me time. I was completely satisfied.
Business response:
We are thrilled to hear about your excellent experience with our service team. It's wonderful to know that we were prepared for your appointment and that our vehicle delivery service helped save you valuable time. Your complete satisfaction means everything to us at Prosper Ford, and we truly appreciate you taking the time to share your positive feedback. We look forward to continuing to provide you with the same level of exceptional service in the future.
Awesome! Best Ford dealership I've ever worked with. Great staff. Great facility. Great service! Fantastic!
Business response:
Your positive feedback means the world to us at Prosper Ford! We are thrilled to hear that you had such an exceptional experience with our team and facilities. Your kind words about our staff and service truly highlight what we strive for every day. We are grateful for customers like you who take the time to share their experiences. It's wonderful to know that we've set a new standard for your dealership experience, and we look forward to continuing to serve you with the same level of excellence in the future.
Professional, timely and respectful of my time. Also arranged a ride to and from dealership.
Business response:
Thank you immensely for taking the time to share your experience with us. We deeply appreciate your recognition of our team's professionalism and respect for your valuable time. It's wonderful to hear that our transportation service made your visit more convenient. Your feedback reinforces our commitment to providing exceptional service at every touchpoint. We're honored that you chose Prosper Ford and look forward to continuing to exceed your expectations in the future.
Nothing stood out as exceptional It may have something to do with the buyers of domestic v European cars The level of service is completely different
Business response:
We take all feedback seriously and appreciate you sharing your experience with us. We understand that your visit may not have met the expectations you had, and we recognize that different customers may have varying service preferences. Your feedback helps us identify areas where we can enhance our approach to better serve all our customers. We would like to discuss this further and work towards a resolution - please reach out to our Customer Service at servicereviews@prosperford.com so we can better understand your specific ... read more
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,287 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.