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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I had a great experience purchasing my 2025 Ford Bronco. I had a wonderful team! Continued great service from my service advisors Alex Rosales. Very courteous, professional and communication is great. I highly recommend purchasing a vehicle from Prosper Ford and continue your service with them. Happy customer!
Business response:
We greatly appreciate your wonderful feedback about your Bronco purchase experience. It's fantastic to hear that you had such a positive experience with our team and that Alex has continued to provide you with courteous, professional service and excellent communication. Your satisfaction means everything to us at Prosper Ford, and we're thrilled that you would recommend both purchasing and servicing your vehicle with us. Thank you for being such a valued customer!
Outstanding! I was kept updated on all issues and they worked with our insurance company well.
Business response:
We are thrilled to hear about your excellent experience with us! Your feedback about being kept informed throughout the process and our seamless collaboration with your insurance provider means so much to our team. We understand how important clear communication is during vehicle service, and we're delighted that we met your expectations. Thank you for taking the time to share your positive experience with others.
Service met expectations, hearing some knocking while the car idols now though, will keep an eye on it
Business response:
We are glad to hear that our service met your expectations. We understand your concern about the knocking sound you're experiencing while the vehicle idles, and we appreciate you bringing this to our attention. Monitoring any unusual sounds is always a wise approach. If the knocking continues or becomes more pronounced, our experienced technicians are here to help diagnose and address any potential issues.
Professional and efficient Colin was professional and efficient. Price was reasonable. Colin was professional and kind. The service I received was efficient and reasonably priced.
Business response:
Thank you for taking the time to share your wonderful experience with us. We truly appreciate your recognition of the professional and efficient service you received. It means so much to hear that you found our team member to be both professional and kind throughout your visit. We are delighted that you were satisfied with the reasonable pricing and the overall efficiency of the service provided. Your positive feedback helps us continue to deliver the quality experience our customers deserve. We look forward to serving you a... read more
Efficient Super helpful and not pushy about doing services Work was done fast and in a timely manner
Business response:
We are privileged to have earned your trust and appreciate you sharing your positive experience. Your feedback about our team being helpful without being pushy truly means a lot to us. We understand how valuable your time is, and we're pleased that we could complete your service efficiently and within the expected timeframe. Thank you for choosing Prosper Ford and for taking the time to share your thoughts with others.
Came in for recall fixes and state inspection. Minimal wait time, professional, helpful, and courteous staff
Business response:
We are privileged to hear about your positive experience with our recall service and state inspection. It's wonderful to know that our team provided you with minimal wait times while maintaining the professional and courteous service you deserved. Your feedback about our helpful staff means a great deal to us and reinforces our commitment to making every visit efficient and pleasant. Thank you for choosing Prosper Ford and for taking the time to share your experience.
Good experience Service experience was great. Very quick and easy with convenient pickup and delivery shuttle service.
Business response:
Thank you for sharing your wonderful experience with us. We are thrilled to hear that your service visit exceeded your expectations and that everything went smoothly for you. Your feedback about our quick and efficient process means so much to our team. We truly appreciate you highlighting our pickup and delivery shuttle service - we work hard to make vehicle maintenance as convenient as possible for our customers. It brings us great joy to know that we made your visit both pleasant and hassle-free. We look forward to servin... read more
Derek was very professional and honest I wished my ford book said 50K instead of 150K to service the transmission. I would not need a new one if it did
Business response:
We are thrilled to hear about your positive experience with Derek's professional and honest approach to service. It's wonderful that you felt confident in the transparency he provided regarding your vehicle's needs. We understand that transmission service intervals and replacement needs can be concerning, especially when they don't align with what we might hope for in terms of timing. Your feedback about Derek's professionalism means a great deal to us, and we're grateful you took the time to share your experience.
"Five-star service all around. I brought my truck in for some specific performance maintenance, and the technicians were clearly knowledgeable and thorough. They addressed every concern I had and didn't try to push unnecessary upsells. The communication was excellent, and the work was completed exactly as promised. I won't be taking my Ford anywhere else."
Business response:
We are elated to hear about your outstanding experience with our performance maintenance service. Your confidence in our technicians' knowledge and thoroughness means everything to us. We take pride in addressing every concern our customers have while maintaining honest communication throughout the process. Knowing that we completed your work exactly as promised and earned your continued trust truly makes our day. We look forward to serving you again in the future.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,991 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open tomorrow at 8:30 a.m.