This profile has been claimed by the business owner or representative.
Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Great! Just wish they had washed my car like the other dealership did when it was serviced.
Business response:
Thank you for sharing your positive feedback about your service experience. We're thrilled to hear that you had a great overall experience with us. We truly value your suggestion about the car wash service, as it helps us understand how we can enhance our customer experience. Your input is important to us as we continuously work to improve our service offerings and ensure every visit exceeds your expectations.
Fast, friendly, courteous, and professional, all-around solid experience. Really good really fast very clean. Accommodating.
Business response:
We are honored to hear about your positive experience with our team. Your feedback regarding our fast, friendly, and professional service truly means a lot to us, and we're thrilled that you found our facility clean and accommodating. Thank you for taking the time to share your thoughts about your visit. We strive to provide excellent service to every customer, and it's wonderful to know that we exceeded your expectations. We look forward to serving you again in the future.
Cody was kind professional and transparent. My vehicle was picked up and I had an uber provided to return to the dealership all before 4pm.
Business response:
We are utterly delighted to hear about your positive experience with our service team. It's wonderful to know that you found our staff to be kind, professional, and transparent throughout your visit. These qualities are fundamental to how we strive to serve every customer. We're also pleased that our pickup service and transportation arrangements worked smoothly for you, allowing you to complete everything before 4pm. Your feedback reinforces our commitment to providing convenient and efficient service that respects your tim... read more
Great service and response to issues Customer service was excellent and mechanical issues were addressed and completed
Business response:
We are overjoyed to hear about your positive experience with our service team. Your recognition of our excellent customer service and our ability to effectively address and complete the mechanical work on your vehicle means everything to us. Thank you for taking the time to share your feedback. We truly value customers like you who appreciate our commitment to quality service and professional care. Your trust motivates us to continue delivering the exceptional experience you deserve.
Experience with this dealership and with Pepper was fantastic with one exception. The 3% surcharge for paying by credit card is xx and will force me to go elsewhere.
Business response:
We are honored to hear that your experience with Pepper was fantastic. It's wonderful to know that our team provided you with exceptional service during your visit. We understand your concern regarding the credit card surcharge and appreciate you sharing this feedback with us. Your input helps us continually evaluate our policies and processes to better serve our customers.
Always very communicative and helpful. Easy to get an appointment, keeps me informed, work get done properly and in a timely fashion.
Business response:
Thank you for taking the time to share your wonderful feedback! We are thrilled to hear that you've had such a positive experience with our communication and service approach. Your recognition of our team's helpfulness and dedication to keeping you informed throughout the process means a great deal to us. It's incredibly rewarding to know that we've been able to provide you with easy appointment scheduling, timely completion of work, and the quality service you deserve. We truly appreciate your trust and look forward to cont... read more
Always kept me informed Easy to work with. Fast service Took time to explain the issue I was having
Business response:
We are delighted to hear about your positive experience with us, Brent! It's wonderful to know that our team kept you well-informed throughout the process and that you found us easy to work with. Your feedback about our fast service and taking the time to thoroughly explain the issue means a great deal to us. Thank you for choosing Prosper Ford and for taking the time to share your experience. We truly appreciate customers like you and look forward to serving you again in the future.
Robbie was top notch and kept me informed with no pressure at any time to make additional repairs.
Business response:
We are thrilled to hear about your excellent experience with Robbie! It's wonderful to know that he provided you with top-notch service while keeping you fully informed throughout the process. His approach of maintaining open communication without applying pressure truly reflects our commitment to honest and transparent service. Thank you for taking the time to share your positive feedback about your visit. We're proud to have team members like Robbie who demonstrate the level of professionalism and care that our customers d... read more
They were helpful and ready for me at the appointment time. They finished the work and had my vehicle delivered to me to save me time. I was completely satisfied.
Business response:
We are thrilled to hear about your excellent experience with our service team. It's wonderful to know that we were prepared for your appointment and that our vehicle delivery service helped save you valuable time. Your complete satisfaction means everything to us at Prosper Ford, and we truly appreciate you taking the time to share your positive feedback. We look forward to continuing to provide you with the same level of exceptional service in the future.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,524 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.