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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Awesome! Best Ford dealership I've ever worked with. Great staff. Great facility. Great service! Fantastic!
Business response:
Your positive feedback means the world to us at Prosper Ford! We are thrilled to hear that you had such an exceptional experience with our team and facilities. Your kind words about our staff and service truly highlight what we strive for every day. We are grateful for customers like you who take the time to share their experiences. It's wonderful to know that we've set a new standard for your dealership experience, and we look forward to continuing to serve you with the same level of excellence in the future.
Professional, timely and respectful of my time. Also arranged a ride to and from dealership.
Business response:
Thank you immensely for taking the time to share your experience with us. We deeply appreciate your recognition of our team's professionalism and respect for your valuable time. It's wonderful to hear that our transportation service made your visit more convenient. Your feedback reinforces our commitment to providing exceptional service at every touchpoint. We're honored that you chose Prosper Ford and look forward to continuing to exceed your expectations in the future.
Nothing stood out as exceptional It may have something to do with the buyers of domestic v European cars The level of service is completely different
Business response:
We take all feedback seriously and appreciate you sharing your experience with us. We understand that your visit may not have met the expectations you had, and we recognize that different customers may have varying service preferences. Your feedback helps us identify areas where we can enhance our approach to better serve all our customers. We would like to discuss this further and work towards a resolution - please reach out to our Customer Service at servicereviews@prosperford.com so we can better understand your specific ... read more
Very good customer service. Very good customer service and had good experience in my first service visit.
Business response:
Thank you for sharing your positive feedback about your first service visit with us. We are delighted to hear that you experienced very good customer service. Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share your experience. We look forward to continuing to provide you with the same level of excellent service in all your future visits.
Great experience The dealership was very professional and completed my service efficiently. The dealership was very professional and completed my service efficiently. I will continue to bring my business to them. Pepper was a pleasure to work with during my visit.
Business response:
We are absolutely thrilled to hear about your positive experience with our service team. Your feedback about our professional approach and efficient service delivery means a great deal to us, and we truly appreciate you taking the time to share your thoughts. It's wonderful to know that Pepper provided excellent service during your visit and that you plan to continue bringing your business to Prosper Ford. We look forward to serving you again and maintaining the high standards that earned your trust and satisfaction.
Quick, professional. No problems except when I first arrived no one came out so I got out of my vehicle, a big diesel truck pulled in behind me & the female asvispr went straight to him (skipped over me, but I am a short person).
Business response:
We are glad to hear that you found our service quick and professional. Your positive feedback means a great deal to us and reinforces our commitment to providing excellent customer care. We understand your frustration regarding the initial wait when you arrived and the service sequence that followed. At Prosper Ford, we strive to ensure every customer feels valued and receives prompt attention regardless of the circumstances. We appreciate you bringing this to our attention as it helps us continue to improve our service stan... read more
Quick and easy ti work with. Also, an excellent transportation policy. Pepper took the time to properly inform me of all the processes recommended.
Business response:
Thank you for your wonderful feedback! We're delighted to hear that your experience with us was quick and easy. It's fantastic to know that our transportation policy met your expectations and provided the convenience you were looking for. We're especially pleased that Pepper took the time to thoroughly explain all the recommended processes to you. At Prosper Ford, we believe in being transparent and ensuring our customers feel fully informed throughout their experience. Your recognition of this commitment means a great deal ... read more
Robert and the entire service team is amazing. They listen, and work well together as a team. They actually seem to care about their customers.
Business response:
We are thrilled to hear about your wonderful experience with Robert and our service team. Your recognition of their dedication to listening and working collaboratively means the world to us, and we're so pleased that you felt genuinely cared for during your visit. At Prosper Ford, we believe that authentic customer relationships are built through the genuine care and expertise our team members bring to every interaction. Robert and the entire service team work hard to ensure each customer feels heard and valued, and your fee... read more
Great customer service, friendly atmosphere and trustworthy. Pepper was extremely good at customer service, communication, providing details and follow up throughout the process. I was also able to get a rental while my vehicle was being serviced and the ladies in that department were very nice and helpful as well. Overall I am extremely satisfied with the service I received and will be bringing my vehicle here for service in the future.
Business response:
Thank you for your wonderful feedback about your recent service experience. We are absolutely thrilled to hear that you found our team to be trustworthy and that you experienced such exceptional customer service throughout your visit. It's wonderful to know that Pepper provided you with excellent communication, detailed information, and thorough follow-up during the entire process. We're also delighted that our rental department team was able to assist you seamlessly while your vehicle was being serviced. Your satisfaction m... read more
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,524 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.