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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Nice people and great to work with They take care of you and listen to whatever concern you have with the vehicle
Business response:
We are overjoyed to hear about your positive experience with our team at Prosper Ford! Your kind words about our staff being nice people who are great to work with truly mean the world to us. We take great pride in creating an environment where our customers feel heard and valued.
Great experience overall, disappointed in the truck having this issue so early on but the people and service was top notch
Business response:
We understand your disappointment regarding the early issue with your truck, and we genuinely appreciate you taking the time to share both the positive and concerning aspects of your experience. Your honest feedback helps us continue to improve and ensures we maintain the high standards of service you experienced with our team.
It was really easy and informational. Ashton specifically was helpful with the details on the 2 recalls that are out on my Maverick as well as helpful identifying future maintenance points that will need to be addressed
Business response:
We are happy to hear that your experience with us was both easy and informational. It's wonderful to know that our team provided you with helpful details about the recalls on your Maverick and identified future maintenance points to keep your vehicle running smoothly.
Great service all around d Great service from beginning to end. I appreciate dropping off my car back at my house as well.
Business response:
We're especially pleased that our vehicle drop-off service made a positive difference for you. At Prosper Ford, we strive to go above and beyond to make every aspect of your experience as convenient and seamless as possible. Thank you for taking the time to share your feedback and for choosing us for your automotive needs.
Very knowledgeable and took Great care of my needs I would definitely recommend them to your car needs
Business response:
Thank you for recommending Prosper Ford to others - your trust and confidence in our services is the highest compliment we can receive. We look forward to continuing to serve you and providing the same level of expertise and care for all your future automotive needs.
Best experience I've ever had at a dealership. Pascal made me feel valued and at home. He's very genuine
Business response:
Thank you for the wonderful review! We're thrilled to hear you had the best dealership experience with us. Pascal and our team take pride in making every customer feel valued and at home. We appreciate you choosing Prosper Ford and sharing your positive experience!
I had been experiencing transmission problems with my 2023 Ford Explorer ST that was difficult to diagnose. Robby showed great interest in helping me work to find possible solutions. When key parts were not available right away Robby stayed in constant contact giving me updates on anticipated arrival of each part The work was executed in a timely manner, and when an additional leak by the transfer case was found, they addressed the issue. The service manager (Canterbury?) was also quite helpful in helping me find alternate t... read more
Business response:
We are absolutely thrilled to hear about your positive experience with your 2023 Ford Explorer xx's transmission repair. It's wonderful to know that Robby demonstrated such dedication in helping diagnose the issue and maintained excellent communication throughout the process, especially when parts availability became a concern. His commitment to keeping you informed with regular updates truly reflects our values of transparency and customer care.
Great experience. Clean location. Professional, helpful & courteous employees. Great at providing updates. And appreciate the employees available at the front guiding you & bringing your car to you.
Business response:
It's wonderful to know that our commitment to clear communication through regular updates and our customer service approach made such a positive impression. We genuinely appreciate you taking the time to recognize our team's efforts in providing courteous service and making your experience as convenient as possible. Thank you for choosing us and for sharing your experience.
Professional, timely, friendly Ashton was personable and efficient . She let me know my car had a recall and we discussed options.
Business response:
Thank you for sharing your wonderful experience with us at Prosper Ford! We're thrilled to hear that you found our service professional, timely, and friendly. It's great to know that Ashton provided you with personable and efficient service while discussing your recall options.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,527 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.