This profile has been claimed by the business owner or representative.
Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Terrible service. I had financing and they tried to strong arm me into a credit check. They already has the cashier check in hand. Avoid at all cost!!!!
I bought a used jeep, the total cost was approximately $20,000.00. I only had driven it for 5 days and the engine light came on. I asked for a loaner, they stated that they dont do loaners only renters for $40.00 a day. They also stated that I would have to pay the cost to have the Jeep fixed and my extended warranty on the Jeep Wouldnt be available to use for 30 days. Im 63yrs old and have never experienced suchI owned several New and used vehicles
Ugly service, couldn't give me a out the door price by email.
Poor attention during the services. I stayed there for three hours and nobody came to me to say that services had been doned.
The dealership falsely advertised the sale price. When I asked if there were additional charges before taxes and doc fees, they hesitated to respond. Eventually, they disclosed about $2,000 of accessories charges that were added to the car. AlsoWhen I contacted the dealership they said the car was available. After some conversations, they said it was sold ("sorry!"). Then tried to push me to check out other inventory.
Poor service. Service Advisor was inexperienced and completely nonresponsive throughout entire process. Zero updates provided as to the status of the vehicle.
Although warranty repair was made free of charge, the technician didnt properly seat the cowl that covers the wiper motor that was replaced. I sent pictures to my service advisor with no response. Ive been a life long Ford man, but experiences like this at Prosper Ford are driving me away from the brand.
I made an appointment several days in advance to bring my vehicle in for service.When I brought the vehicle to the service bay early in the morning at the appointment time, the employees were friendly and told me they would let me know if they had any questions and to let me know when it was ready. But by the end of the day, I had not heard anything so I called. I was then told by the service manager that they wouldn't be able to even look at it for several days. Then they told me that they would not be able to address a tra... read more
Bad experience they rise up the price and had hidden fees
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.5 star rating with 4,135 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.