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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Dealership was clean and everyone was friendly from drop off and even the rental car lady. Collin was awesome from initial intake, to diagnoses, to working with my warranty company and setting me up a rental. Collin was super communicative and always responded quickly. Overall a great job.
Business response:
We are overjoyed to hear about your positive experience with our team and facilities. Your feedback about the cleanliness of our location and the friendliness of our entire staff means so much to us. We're particularly pleased that Collin provided you with exceptional service throughout your visit, from the initial consultation through working with your warranty provider and arranging your rental vehicle. His dedication to clear communication and quick responses reflects the level of care we strive to provide every customer.... read more
Very friendly, helpful and efficient. The service advisor was extremely informative about the services and procedures for return visits.
Business response:
We are overjoyed to hear about your positive experience with our team. Your feedback about our friendly and helpful approach means so much to us. We're particularly pleased that our service advisor provided you with comprehensive information about our services and made sure you understood the process for future appointments. At Prosper Ford, we strive to ensure every customer feels well-informed and supported throughout their visit. We truly appreciate you taking the time to share your experience and look forward to serving ... read more
Great service Great service. Kerri in fleet treats me like a family member. Great service. Kerri in fleet treats me like a family member. Always communicates very well.
Business response:
Thank you for taking the time to share your wonderful experience with us. We're truly grateful to hear that you've consistently received excellent service and feel such a strong connection with our team. It's heartwarming to know that Kerri has made you feel like part of the family and maintains such clear communication with you. Your positive feedback about the outstanding service you've received means everything to us. We're honored to have earned your trust and look forward to continuing to provide you with the same excep... read more
Customer focused in all aspects of Sales and Service. They are Texas friendly and Ford proud.
Business response:
We are thrilled to hear about your wonderful experience with our team. Your recognition of our commitment to putting customers first in both sales and service truly means the world to us. It's heartwarming to know that our Texas hospitality and pride in the Ford brand came through during your visit. We work hard every day to create genuine connections with our customers, and feedback like yours reminds us why we love what we do. Thank you for taking the time to share your experience.
Efficient Taking vehicle was easy , Service writer Cody was fast knowledgeable ! Also very communative thru the process
Business response:
We are excited to hear about your smooth experience with our service team. It's wonderful that bringing your vehicle in was straightforward and that you found our service process to be efficient. We're pleased that our team member provided knowledgeable assistance and kept you well-informed throughout your visit. Your feedback about the clear communication during the service process means a great deal to us. Thank you for choosing Prosper Ford and for taking the time to share your positive experience.
Fast & efficient Cody was fast and efficient with my mustang. Definitely would recommend! Prosper Ford is the best.
Business response:
We are pleased to hear about your wonderful experience with our team. Your feedback about the quick and efficient service with your Mustang means so much to us. We truly value customers like you who take the time to share their positive experiences. Thank you for your recommendation and for choosing Prosper Ford for your automotive needs.
Ashton was helpful. She was quick to respond and kept us informed every step of the way.
Business response:
We are delighted to hear about your positive experience with our team. It's wonderful to know that you received helpful service and quick responses throughout your visit. Keeping customers well-informed during each step of the process is something we take great pride in at Prosper Ford. Your feedback means a lot to us and reinforces our commitment to providing excellent customer service. We truly appreciate you taking the time to share your experience.
I'm pleased with the work that was done. They had my car for 13 or 14 days. I had a rental from the dealership. I was told on the day I got the rental that before I brought the car back that it had to be washed. But yet my car was left dirty. Kody did apologize for it not being cleaned because of some problem with the machine scratching the cars. He did tell me that on my next oil change that he will be sure that it gets washed.
Business response:
We are elated to hear about your positive experience with the service work completed on your vehicle. Your satisfaction with the quality of work performed means everything to us. We understand the inconvenience of having your vehicle in for an extended period, and we appreciate your patience during the repair process. We also recognize your concern about the cleanliness standards, and we're glad our team acknowledged this and offered to make it right during your upcoming service visit. Your feedback helps us maintain the hig... read more
My experience was pleasant. I came for an oil change as a walk in. I was in and out within a hour, or hour and a half.
Business response:
We are overjoyed to hear about your positive experience with us! Your satisfaction with the quick and efficient service for your walk-in oil change means everything to our team. We understand that your time is valuable, and we're pleased we could complete your service promptly while maintaining the quality you deserve. Thank you for choosing Prosper Ford and for taking the time to share your feedback with us.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,991 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.