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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
It was 3rd try to get a spare key fob programmed. I finally had the correct fob and went well
Business response:
We are thrilled to hear that we were able to successfully program your key fob! We understand that it took some persistence to get the right fob and complete the programming process. Your patience through multiple visits is truly appreciated, and we're glad everything worked out well in the end. Thank you for taking the time to share your experience, and we're happy we could resolve this for you.
Although I was running late for my appointment, they worked me in anyway and processed my vehicle and me in the way most convenient for me
Business response:
We are thrilled to hear about your positive experience with us! We're delighted that our team could accommodate you and make the process as smooth as possible. Providing convenient service that works for each customer is exactly what we strive for. Thank you for taking the time to share your experience - it truly makes our day!
typical sales pitch for additional work to do but otherwise good service Ashton is cute
Business response:
We are utterly delighted to hear about your positive experience with our team. Your feedback about receiving quality service means so much to us at Prosper Ford. We understand that discussing additional services is part of ensuring our customers have all the information they need, and we're glad the overall experience met your expectations. We truly appreciate you taking the time to share your thoughts and look forward to serving you again in the future.
Alex in the Service Department is friendly, professional and knowledgeable. He answered all my questions and my truck was ready before the forecasted time. Excellent service!
Business response:
We are honored to hear about your outstanding experience with our service team. It's wonderful to know that you found our staff to be friendly, professional, and knowledgeable while addressing all your questions. We're particularly pleased that your truck was completed ahead of schedule. Your feedback about receiving excellent service truly means a lot to us at Prosper Ford. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future.
The staff is always friendly and courteous and takes special care to make sure to keep me informed of the service.
Business response:
We are excited to hear about your wonderful experience with our team. Your kind words about our friendly and courteous staff truly mean a lot to us. We take pride in ensuring our customers stay well-informed throughout their service experience, and it's rewarding to know we're meeting that goal. Thank you for taking the time to share your positive feedback - it motivates our entire team to continue delivering the exceptional service you've come to expect.
I have not had good luck with my purchase, but the service guys were great
Business response:
We are overjoyed to hear about your positive experience with our service team. While we understand that your recent purchase hasn't met your expectations, we're grateful that our service professionals were able to provide you with excellent care. Your feedback helps us understand what we're doing well and where we can continue to improve. We truly value customers like you who take the time to share their honest experiences, and we appreciate your recognition of our service team's dedication to helping our customers.
Great visit with the employees of Prosper Ford. My Service Advisor was Robbie, he took care of my question, concerns, and vehicle. Five Star experience!
Business response:
Thank you for your wonderful feedback about your recent visit with our team. We're delighted to hear that our staff provided you with such excellent service and that Robbie was able to address all your questions and concerns so thoroughly. It's wonderful to know that your experience with us earned a five-star rating. We truly appreciate customers like you who take the time to share their positive experiences, and we look forward to continuing to provide you with the same level of exceptional service in the future.
Fast, efficient, reliable and top notch customer service is a few ways to describe Prosper Ford. They are quick to answer any questions I have and are very communicative when servicing my vehicle. I bought my truck there in 2024 and they still make me feel like a VIP two years later! You have gained a customer for life! Thanks to the entire team!
Business response:
We are ecstatic to hear about your wonderful experience with our team! Your feedback about our quick response times and clear communication during vehicle service means so much to us. We're thrilled that you continue to feel valued as a customer even after your truck purchase. Creating that VIP experience for every customer is exactly what we strive for, and knowing we've earned your loyalty truly makes our day. Thank you for recognizing our entire team's dedication to providing exceptional service!
Fast friendly and efficient As soon as I walked in the doors I was greeted with smiles asking I can be helped. I gave them my name and Ashton came and introduced himself. What was incredible was you guys scheduled me an Uber home free of charge. Always kept me updated either by txt or phone on what was going on. Went exceptionally well.
Business response:
Your positive experience means everything to us. We're thrilled that you felt welcomed from the moment you stepped through our doors and that our team provided such attentive service. It's wonderful to hear that the complimentary transportation arrangement made your visit more convenient and that our communication kept you well-informed throughout the process. Your kind words about the efficiency and friendliness of our service truly highlight what we strive for every day at Prosper Ford. Thank you for taking the time to sha... read more
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,291 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.