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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
They told me they would be there , but when I went there was no one there that had emailed me. After I looked at the car, they raised the price $2k online. Also added tint and other miscellaneous extra after market items so the price online was really not the price.
The worst experience buying a car. I was told they would fix a couple things once I bought the car. They tried to back out on that a week later but finally was told it would be done. Now two weeks after them having the car, I am getting lied to by the service guy on updates on my car. Will never recommend Prosper Ford.
The worst car buying experience I have ever had. More "Dealer costs" and markups than I have ever seen (I have purchased 6 other dealers before). Now, no follow ups to problems with the car purchased. No one is "available" when we call and have not recieved a single call back. Will avoid Prosper Ford at all costs.
I made an appointment online for my service. Waited 2 1/2 hours and they never even got to my truck. Told me I could wait another 2 1/2 hours or come back the next day and they wouldn't charge me but I just couldn't. I appreciate the gesture of not charging me but to leave me waiting for so long without telling me is really inconsiderate of my time.
Horrible car buying experience I would not recommend this dealership
They didn't have the part for the recall so nothing was done. They got the part within a couple days. Unfortunately, since then, getting the recall completed and diagnosis of another issue identified has been slow.
poor ,,, can't answer the phone, can't return calls. Can't fellow through any thing. Just can't anything,,,,,,, very disappointed !
Overall not a bad experience working with Prosper Ford... Luckily I could work remotely for the weeks my car was in the shop, because they would not give any rental/loaner vehicles (Be Prepared). They worked on the parts that were covered under warranty, then prompted to 'fix' other parts that they deemed 'failed' (Which would've been $3k out of pocket). It's been almost 4 weeks, and these 'failed' parts are still doing just fine.
They were to check a small oil leak and it took 5 days to get an appointment. Two days before the appointment I got a call telling me I had to leave my vehicle for 15 days. I cancelled this appointment and took it to Drivers Edge. I was in and out within an hour and no charge. Ford lost me as a customer.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.5 star rating with 4,135 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.