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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Staff was very friendly and car was ready when promised.
It was good considering they are a brand new dealership and still trying to get headed in the right direction. They missed a recall that I was just notified about.
I usually go here because it's close to home. When I first started getting service here it was amazing. When Loren left, the people that were attending to me made me feel as if I was annoying to them. There was miscommunication as far as Services done which were not done. Leading me to have to go back and wait 2 hours to have the service done. One time they gave me a vehicle to drive off the lot while they worked on my car. And now some how it's an issue. I don't take uber. I don't take Lyft because of safety reasons and I a... read more
They damaged my vehicle. Truck is rattling really bad now. And they refused to fix the damage they caused for free.
Business response:
Thank you for bringing this to our attention. We understand your frustration. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our Customer Service at servicereviews@prosperford.com so we can review the details of your service experience and address your concerns directly.
Got an oil change and now my truck is leaking oil.
Business response:
Your concerns are noted regarding the oil leak following your recent service visit. We understand your frustration and would appreciate the opportunity to address this matter promptly. Please contact our Customer Service at servicereviews@prosperford.com so we can work toward a resolution.
Do not recommend!!!!!!!!!!!
Failed to complete all tasks.
Came in with a service maintenance light issue. The estimate was almost $10k. I took it to a mechanic who completed all the necessary work for less than $2k. Price gouging x5.
I had walked in with my financing already in place. No need to run my credit. I asked for the out the door price so I could get that over and get the transfer to the dealership. I was being pushed to let the dealer run my credit, and asked several times. Didn't feel like I was going to be able to make a deal with Pascal. So I left and shopped elsewhere. Not the only dealer with a vehicle to sell.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.5 star rating with 4,397 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open tomorrow at 8:30 a.m.