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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Worst experience as they would charge you for key programming even when the key is not good or unable to program it. Kept car for 2+ hours, and wasted both time and money!
They kept the car for about 4 weeks and kept saying it would be done then it wasn't.
There were oily handprints on the pain and leather interior. Mechanics are dirty don't care about customer vehicles. With an appointment, it was still 2 1/2 hours. Promised an Uber ride back to work, Uber never showed which means they probably didn't call a ride for me.
Terrible experience with the service department and the Service Director Mike with phone calls not being returned, an extended warranty issue being pre-approved, and them refusing to do the work.
The service manager told me they performed all the items on this service they performed on 09/20/2024 and replaced the TPMS stems.
These guys do not like being told you will not finance with them. If you finance with them- you'll probably have a much better experience.
My experience at Prosper Ford was more than unusual. I purchased my vehicle on August 19th, 2024. I truly wish I could rate Prosper Ford without stars. Customers are only seen as dollars signs and the customer service aspect is a lost art. My whole car buying experience was not good and I will not purchase another vehicle from Prosper Ford. Nor will I recommend buying from them. I don't have enough characters to go into detail, but my overall experience was bad. I will be contacting the CEO.
Long wait despite having an appointment
Super pushy on using their financing and resort to bullying if you don't. For example- acted like they didn't take wire transfers as a last ditch Hail Mary to get me to finance with them or else I would have to come back after the 3 day weekend with a cashiers check. Also- no oil change was done. I'm at 33%. Oh and one key fob didn't work.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.5 star rating with 4,135 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open tomorrow at 8:30 a.m.