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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Fast courteous easy top-notch The service dept is always top-notch. Courteous, friendly, honest and very customer oriented.
Business response:
Thank you for the wonderful feedback about our service department! We're thrilled that you found our team courteous, friendly, and customer-focused. Your kind words motivate us to continue delivering the honest, high-quality service you deserve. We appreciate you sharing your experience and look forward to serving you again.
It was good, I came in for service and was treated very well. He was helpful!
Business response:
We are overjoyed to hear about your positive service experience with us. Your feedback about receiving helpful assistance and being treated well means so much to our team. We strive to provide excellent customer care during every visit, and it sounds like we achieved that goal for you. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.
Seamless, great communication, answered all my questions. Collin is the best I've worked with at Prosper Ford.
Business response:
We are pleased to hear about your wonderful experience with us. Your feedback about the seamless process and excellent communication truly means a lot to our team. We're thrilled that all your questions were addressed thoroughly and that you felt well taken care of throughout your visit. Collin will be delighted to know how much you appreciated his dedicated service. Thank you for taking the time to share your positive experience.
It was good, I think 3 to 4 days to diagnose is a little long
Business response:
Thank you for sharing your positive experience with us. We're delighted to hear that your overall visit was good and that we were able to take care of your needs. We understand that waiting several days for diagnostic results can feel lengthy, and we appreciate your patience during that process. Your feedback helps us continue to improve our service, and we're grateful you took the time to share your thoughts with us.
Just had 100k maintenance done, Bronco running smooth but less than a day after getting it back an airbag module failed. Pepper helped get it back into the shop, kept me updated and even got it completed early. Experience was great.
Business response:
We are absolutely thrilled to hear about your positive experience with your Bronco's maintenance service. It's wonderful that your vehicle is running smoothly after the 100,000-mile service. We understand how concerning it must have been when the airbag module issue arose so quickly afterward. Your feedback about Pepper's exceptional service really stands out - keeping you informed throughout the process and completing the work ahead of schedule demonstrates the level of care we strive to provide. We're grateful you took the... read more
Great customer service and excellent communication Over all experience was great! Please keep up the great work!
Business response:
We are honored to receive your wonderful feedback about the service you experienced. Your kind words about our team's communication skills and dedication to customer care truly mean a lot. It's fantastic to hear that your overall experience exceeded your expectations. We value customers like you who take the time to share positive experiences, and your encouragement motivates our entire team to maintain these high standards in everything we do.
Appointment was easy to schedule. I appreciate the Uber drop off. I thought the tech explained the issue well
Business response:
We are thrilled to hear about your positive experience with us! Making appointment scheduling straightforward is something we work hard to achieve, and it's wonderful to know it was easy for you. The convenience of our Uber drop-off service is designed to make your visit as smooth as possible, so we're pleased this added value to your experience. Our technicians take pride in clearly communicating with customers about their vehicle's needs, and we're glad the explanation you received was helpful and easy to understand. Your ... read more
Great service and great communication by my service representative, Pepper I'll definitely recommend Prosper Ford because of people like Pepper
Business response:
We are thrilled to hear about your wonderful experience with our service team. Your recognition of the excellent service and clear communication you received means so much to us. We truly appreciate customers like you who take the time to share positive feedback about our team members. Thank you for choosing Prosper Ford and for your recommendation - it's feedback like yours that motivates our entire team to continue providing outstanding service.
Ashton made the experience fantastic and I will drive the extra distance to go to Prosper Ford instead of the dealership that is closest to me because of her excellent service
Business response:
We are ecstatic to hear about your wonderful experience with our team. It means so much to know that the exceptional service you received has earned your loyalty and that you're willing to travel the extra distance to visit us again. Your kind words about our staff member truly highlight the dedication we strive for in serving every customer. We look forward to continuing to provide you with the outstanding service that keeps you coming back.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,991 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.