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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Quick and easy recall service Tom went out of his way to make things easy. Even showed me how to work the tailgate auto lift
Business response:
Thanks for taking the time to share your experience with our recall service. We are grateful that the process was smooth and efficient for you. It's wonderful to hear that our team member made everything straightforward and took the extra step to demonstrate the tailgate features. We appreciate your trust and are pleased we could provide you with excellent service during your visit.
All my questions are answered and corresponding options were provided. overall got very good customer service Thanks
Business response:
We are excited to hear that we provided you with comprehensive answers to all your inquiries and presented you with suitable options. Your feedback about receiving excellent customer service means a great deal to our team. We strive to ensure every customer feels well-informed and supported throughout their experience with us. Your satisfaction reinforces our commitment to delivering quality service and helping our customers make confident decisions.
Alex in service is excellent to work with he deserve the highest award Alex always exceeds my expectations always goes the extra mile to help his customers
Business response:
Alex is the best he deseves your top award
I have had mixed results at the dealership. The service team is very cordial and good in communicating status. When the truck was under warranty, they had attempted to fix an issue we had from the time bought the car new. As soon as the warranty was over, they wanted to charge me for attempting to remediate the same issue that was not fixed in the first place. I had shared all the previous paperwork and expect them to work with Ford that this was a manufacturing defect they were fixing. My rating of 3 was for the dealer not ... read more
Business response:
Thank you for taking the time to provide feedback about your experience. We understand your frustration. We value your perspective, and we take seriously that this experience has affected your confidence. Your feedback helps us understand where we can improve. We would welcome the opportunity to discuss your situation further. Please contact our Customer Service at customerservice@prosperford.com so we can review your case and work toward a resolution.
Mathew did a great job taking care of us couldn’t ask for better service. Come see him if you want to be taken care of!
Business response:
Thank you for your wonderful feedback about the exceptional service you received. It's heartwarming to hear that Mathew provided such outstanding care and made your experience truly memorable. We're thrilled that you felt so well taken care of throughout your visit with us. Your recommendation means the world to us, and we're grateful you took the time to share your positive experience. We look forward to continuing to provide you with the same level of excellent service in the future.
Clean, professional, friendly. Service and waiting area were clean, the staff was professional and friendly.
Business response:
We are glad to hear about your positive experience with our team and facilities. Your feedback about our clean service areas and waiting room means a great deal to us. We take pride in maintaining a welcoming environment for all our customers. It's wonderful to know that our staff's professionalism and friendliness made your visit a pleasant one. We truly appreciate you taking the time to share your thoughts and look forward to serving you again in the future.
I appreciated how the team kept me updated on the progress of my vehicle and explained everything thoroughly.
Business response:
Thank you for the positive feedback! We're delighted our team kept you well-informed throughout your service and explained everything clearly. Transparent communication is important to us at Prosper Ford, and we appreciate you sharing your experience.
Took care of my needs and made it easy and nice experience Took care of my needs and made it easy and nice experience
Business response:
Thank you for the positive feedback, billwhite01! We're thrilled we could make your experience smooth and enjoyable. Your satisfaction means everything to us at Prosper Ford!
The best experience buying a New car with them I definitely recommend prosper ford if you looking for a new car all the staff is very friendly and they got the best deals
Business response:
Thank you for the wonderful review! We're thrilled you had an exceptional car buying experience with our friendly team and great deals. Your recommendation means so much to us, and we look forward to serving you again!
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,991 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.