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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
My truck was delayed a few days and over the weekend! But Tom was always in contact letting me know every update! He did an amazing job!
Business response:
Thank you for taking the time to share your experience with us. We understand that having your truck delayed over the weekend was not ideal, and we truly appreciate your patience during that time. It sounds like Tom provided exceptional communication throughout the process, keeping you informed with every update along the way. Outstanding customer service like this is what we strive for at Prosper Ford, and we're thrilled to hear that Tom exceeded your expectations. Your feedback means the world to us, and we're grateful for... read more
This is our second lease with Prosper Ford Top notch customer service both times. Thank you so much !
Business response:
This is our second lease with Prosper Ford. Top notch customer service both times. Love my baby blue Bronco! Thank you so much !
David Swain was my sales person when I purchased my Bronco. Top notch. Cody is my service advisor. Both are very knowledgeable and professional. When I take my car in for service, they are very efficient and get my car serviced in a timely manner. Cody is always up front with the amount of time that it will take for each service visit. Live this dealership.
Business response:
Thank you for your review and for sharing your wonderful experience with our team. It's fantastic to hear that David provided you with top-notch service during your Bronco purchase and that Cody continues to take excellent care of your vehicle. We're thrilled that you've found both team members to be knowledgeable and professional in their approach. Your feedback about the efficient service and timely manner in which your vehicle is cared for means so much to us. We truly appreciate that Cody keeps you informed about service... read more
Always professional, knowledgeable staff. Customer service is top notch. Recommend Prosper Ford to anyone to buy a car and for service.
Business response:
We deeply appreciate your wonderful feedback about our team's professionalism and expertise. It means so much to know that you experienced exceptional customer service during your time with us. Your recommendation of Prosper Ford for both vehicle purchases and service truly highlights the dedication our staff has to providing outstanding experiences. Thank you for taking the time to share your positive experience with others.
Tom was courteous, professional, and accommodating. All of my family was out of town, so Tom arranged for my car to be delivered to the house.
Business response:
We are thrilled to hear about your wonderful experience with our team. It sounds like Tom provided you with exceptional service by being courteous and professional throughout your visit. We understand how challenging it can be when family is away, and we're so glad Tom could accommodate your needs by arranging home delivery for your vehicle. This kind of personalized service reflects our commitment to going above and beyond for our customers. Your feedback about the accommodating nature of our service means a great deal to u... read more
Ok He helped Me and told me what I could do to fix my problem Overall great!!
Business response:
We aim to address all feedback promptly and truly value your thoughts about your experience with us. We're pleased to hear that our team member was able to assist you and provide helpful guidance for resolving your concern. It's wonderful to know that you found the overall service to be great. We are, however, concerned to see that your rating does not meet the 5-star standard that we strive for. We would appreciate the opportunity to discuss your experience and learn how we could have improved. Your feedback helps us unders... read more
Great service! Wonderful customer service. Top notch workmanship and comfortable waiting area. Will come back.
Business response:
We sincerely value your positive feedback about the exceptional service you experienced. Your kind words about the outstanding customer care and quality workmanship truly mean a lot to our team. We're delighted that our waiting area provided you with a comfortable environment during your visit. It's wonderful to know that you plan to return, and we look forward to serving you again in the future.
Quick and seamless experience, lead by an amazing team of professionals. They exceeded my expectations.
Business response:
Thank you for taking the time to share your wonderful feedback about your experience. We are thrilled to hear that our team provided you with such efficient and smooth service that went above and beyond what you expected. Your kind words about our professionals mean so much to us, and we truly appreciate you recognizing their dedication to delivering exceptional customer care. It brings us great joy to know that we were able to make your visit such a positive one.
Nice and find ways to help Tony was nice and he was able to find ways to help me. I appreciate Tony.
Business response:
We are pleased to hear about your positive experience with our team. It's wonderful to know that our staff member was helpful and worked to find solutions that met your needs. We truly value customers who take the time to recognize when our team members go above and beyond to provide excellent service. Your appreciation means a great deal to us and motivates our entire team to continue delivering the quality assistance you experienced.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,991 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.