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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Efficient Super helpful and not pushy about doing services Work was done fast and in a timely manner
Business response:
We are privileged to have earned your trust and appreciate you sharing your positive experience. Your feedback about our team being helpful without being pushy truly means a lot to us. We understand how valuable your time is, and we're pleased that we could complete your service efficiently and within the expected timeframe. Thank you for choosing Prosper Ford and for taking the time to share your thoughts with others.
Came in for recall fixes and state inspection. Minimal wait time, professional, helpful, and courteous staff
Business response:
We are privileged to hear about your positive experience with our recall service and state inspection. It's wonderful to know that our team provided you with minimal wait times while maintaining the professional and courteous service you deserved. Your feedback about our helpful staff means a great deal to us and reinforces our commitment to making every visit efficient and pleasant. Thank you for choosing Prosper Ford and for taking the time to share your experience.
Good experience Service experience was great. Very quick and easy with convenient pickup and delivery shuttle service.
Business response:
Thank you for sharing your wonderful experience with us. We are thrilled to hear that your service visit exceeded your expectations and that everything went smoothly for you. Your feedback about our quick and efficient process means so much to our team. We truly appreciate you highlighting our pickup and delivery shuttle service - we work hard to make vehicle maintenance as convenient as possible for our customers. It brings us great joy to know that we made your visit both pleasant and hassle-free. We look forward to servin... read more
Derek was very professional and honest I wished my ford book said 50K instead of 150K to service the transmission. I would not need a new one if it did
Business response:
We are thrilled to hear about your positive experience with Derek's professional and honest approach to service. It's wonderful that you felt confident in the transparency he provided regarding your vehicle's needs. We understand that transmission service intervals and replacement needs can be concerning, especially when they don't align with what we might hope for in terms of timing. Your feedback about Derek's professionalism means a great deal to us, and we're grateful you took the time to share your experience.
"Five-star service all around. I brought my truck in for some specific performance maintenance, and the technicians were clearly knowledgeable and thorough. They addressed every concern I had and didn't try to push unnecessary upsells. The communication was excellent, and the work was completed exactly as promised. I won't be taking my Ford anywhere else."
Business response:
We are elated to hear about your outstanding experience with our performance maintenance service. Your confidence in our technicians' knowledge and thoroughness means everything to us. We take pride in addressing every concern our customers have while maintaining honest communication throughout the process. Knowing that we completed your work exactly as promised and earned your continued trust truly makes our day. We look forward to serving you again in the future.
Great experience overall. The team handled a major transmission repair on my truck professionally and kept everything moving smoothly. Ashton was especially helpful with communication and made sure I was always informed. The work was completed on time and the truck is running flawlessly.
Business response:
Thank you for your review and for choosing Prosper Ford for your transmission repair needs. We are delighted to hear that our team provided professional service throughout your truck's repair process and maintained smooth operations during your visit. It's wonderful to know that our communication kept you well-informed every step of the way and that we delivered your completed repair on schedule. Most importantly, we're pleased that your truck is now performing perfectly. Your positive experience reflects our commitment to q... read more
People (workers) are friendly. Just wanted an oil change. Tried to sell me on at least 4 service items I didn't ask for. Also added zaks oil treatment to my service unasked for
Business response:
Your input is valuable to us and we appreciate you recognizing the friendliness of our team members. We understand your concern, and your experience helps us ensure our service approach aligns with what our customers actually need. We want to make sure you feel comfortable with the services you receive. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss your visit and address your concerns directly.
Great like usual Always courteous and respectful and let you know what is happening Come on
Business response:
We are overjoyed to hear about your consistently positive experiences with our team. Your recognition of our courteous and respectful service means everything to us. We truly value customers like you who appreciate our commitment to keeping you informed throughout the process. Thank you for being such a loyal customer and for taking the time to share your feedback about the excellent service you continue to receive.
Super easy, friendly and as expected Did what i asked, provided good service and did it with a smile
Business response:
We are delighted to hear about your positive experience with our team. Your feedback about the friendly service and easy process truly means a lot to us. It's wonderful to know that we met your expectations and that our team provided the quality service you were looking for. We appreciate you taking the time to share your thoughts, and we look forward to serving you again.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,291 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.