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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Very good feels just right for a service department and dealership
Staff was very friendly and car was ready when promised.
It was good considering they are a brand new dealership and still trying to get headed in the right direction. They missed a recall that I was just notified about.
I don't even have words to describe how awful this dealership is. We bought a truck from there 5 months ago and it's been in and out of service since we got it. I don't believe their technicians are actually performing services they say they are. Shady and Shiesty!
Business response:
We understand how frustrating it can be when your vehicle requires ongoing attention and multiple visits. Our team is committed to delivering a consistent experience and supporting our customers throughout their ownership journey. We appreciate you sharing your feedback, as it helps us continue refining how we serve our guests. Please reach out to our Customer Service at servicereviews@prosperford.com so we can connect with you directly.
I was pushed & insulted by their nature of business practices. I insisted on using my own Credit Union - they pushed their bank(s). I had the cash, or the financing, and could've just put it on my credit card free & clear. But, they pushed & I bailed - I can buy elsewhere. Nuff said !!
It took 1 hour and 45 minutes to get an emissions test and the undercarriage fastened ...again. 3rd try on this. My front license plate holder broke and I was told it would be $75 for the replacement! $75! I found it on Amazon for $15. What a rip off! This dealer is new, clean, and the people are polite. I'm not sure I will purchase my next vehicle here if they over charge that much for a plastic plate holder. 'll just make the drive back to Carrollton.
Business response:
Thank you for your feedback. We understand your frustration with the extended service time for the emissions test and undercarriage work, especially on the third visit. We also appreciate you bringing the license plate holder pricing concern to our attention so we can review our parts pricing. We're glad you found our facility clean and our team polite. Your honest feedback helps us improve our service efficiency and pricing practices.
Recall was not fixed due to backordered parts. Still no news on when they will be available. Not Prosper Fords fault, but I have to make arrangements again to find another vehicle while mine is eventually brought back in for the 8th recall.
Business response:
We appreciate your input and understand the frustration that comes with ongoing recall issues. It's clear you've been patient through multiple recall visits, and we recognize how inconvenient it must be to arrange alternative transportation each time. While the parts availability is beyond our control, we genuinely value your understanding in acknowledging that. We hope the backordered parts become available soon so we can finally resolve this matter for you and get your vehicle back to reliable service.
I usually go here because it's close to home. When I first started getting service here it was amazing. When Loren left, the people that were attending to me made me feel as if I was annoying to them. There was miscommunication as far as Services done which were not done. Leading me to have to go back and wait 2 hours to have the service done. One time they gave me a vehicle to drive off the lot while they worked on my car. And now some how it's an issue. I don't take uber. I don't take Lyft because of safety reasons and I a... read more
Business response:
Thank you for taking the time to share your experience. We are sorry to hear that your recent visits have left you feeling frustrated and uncomfortable, especially after previously having positive experiences. We understand how important clear communication and attentive service are. Your feedback is important as we always work to improve the overall experience. If you would like to speak with someone directly about your concerns please contact our Customer Service at servicereviews@prosperford.com.
They damaged my vehicle. Truck is rattling really bad now. And they refused to fix the damage they caused for free.
Business response:
Thank you for bringing this to our attention. We understand your frustration. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our Customer Service at servicereviews@prosperford.com so we can review the details of your service experience and address your concerns directly.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,548 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.