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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
They were professional, knowledgeable and set the proper expectations. They were great to work with on my vehicle.
Business response:
We are grateful for your wonderful feedback! It means so much to hear that our team provided the professional and knowledgeable service you deserved. We truly value customers who recognize when we set clear expectations and make the experience smooth. Your positive experience working with us on your vehicle is exactly what we strive for every day. Thank you for choosing Prosper Ford and for taking the time to share your experience with others.
Easy process. No complaints. We were given a reasonable estimate of completion of work. It was right on schedule. Everyone was kind. Including the lady with the rental (maybe Rachel?) everyone was great!
Business response:
Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that your service process went smoothly and met your expectations. It's fantastic that we provided you with an accurate timeline and delivered exactly when promised. Our team takes great pride in being helpful and courteous throughout every interaction, and we're delighted that this came through during your visit. Your kind words about our staff truly brighten our day. We appreciate your trust and look forward to serving you agai... read more
It was great and outstanding I received good insights into the various services offered and how they are delivered. I got a great understanding of what is required of me for different milestones on the mileage of my car
Business response:
We are happy to hear that you found our service outstanding and gained valuable insights into our various offerings. It sounds like our team provided you with clear information about our different services and helped you understand the maintenance requirements for your vehicle at different mileage milestones. Your positive feedback about the comprehensive understanding you received means a great deal to us at Prosper Ford. We appreciate you taking the time to share your experience with others.
Jessica is an absolute delight to work with. She portrays professionalism as well as compassion for her customers. She gets business done in a timely fashion and takes the time to really take care of her customers. I cannot recommend working with Jessica enough and honestly look forward to my next service appointment.
Business response:
We are absolutely thrilled to hear about your wonderful experience with Jessica. Your kind words about her professionalism and genuine care for customers truly mean the world to us. It's fantastic to know that she handled your needs efficiently while taking the time to provide exceptional service. We're delighted that you had such a positive experience and that you're looking forward to returning for future service appointments. Thank you for taking the time to share your feedback about the outstanding care you received.
It was good. It was good, timely and transparent. I do not like having to meet minimum reply length given I have already responded to the survey
Business response:
We are thrilled to hear about your positive experience with us. Your feedback about our timely service and transparent approach means a great deal to our team. We understand your point about survey requirements and appreciate you taking the time to share your thoughts despite those constraints. Thank you for choosing Prosper Ford for your automotive needs.
Great Service is great but prices are heavy and not competitive for basic repair items
Business response:
We are ecstatic to hear that you found our service to be excellent. Your recognition of our team's dedication means everything to us. We understand your concerns about pricing for basic repair work and genuinely appreciate you bringing this to our attention. We strive to provide transparent value while maintaining the high-quality service standards you experienced. Your feedback helps us continue improving how we serve our customers.
Kerri is great Kerri is always great and I appreciate her hard work Very happy
Business response:
Thank you for your review. We truly value your kind words about the exceptional service you received. It means so much to hear that you consistently have positive experiences and that our team member's dedication and hard work make such a difference. Your happiness is what drives us to maintain the high standards you've come to expect. We appreciate your continued trust in Prosper Ford and look forward to serving you again.
He booked my appointment, got me a ride quickly and ensured my vehicle was appropriately repaired and returned to me.
Business response:
Thank you for sharing your positive experience with us! We're delighted to hear that our team member was able to schedule your service appointment smoothly and arrange transportation for you quickly. It's wonderful to know that your vehicle received the proper repairs it needed and was returned to you in good condition. Your feedback about the seamless service process means a great deal to us at Prosper Ford. We truly appreciate customers like you who take the time to recognize our commitment to providing reliable automotive... read more
Jessica in the Service department was very transparent and reliable with communication. Her ability to communicate issues and seek solutions was fantastic. I would definitely work with her and the service department again.
Business response:
We are thrilled to hear about your outstanding experience with our service team. Your feedback highlighting the transparency and reliability in communication truly means a lot to us. It's wonderful to know that the clear communication about issues and proactive approach to finding solutions made such a positive impact on your visit. We're honored that you would choose to work with our service department again, and we look forward to continuing to provide you with the exceptional service you deserve.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 5,991 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.