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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Timely and excellent work Tony was very courteous and efficient. He was a pleasure to deal with.
Business response:
Thank you for your wonderful feedback! We're delighted to hear that your service experience was both prompt and top-quality. It's wonderful to know that Tony provided you with courteous and efficient assistance, making your visit pleasant from start to finish. Your kind words about the professionalism and expertise you received mean so much to our team. We appreciate you taking the time to share your positive experience with Prosper Ford, and we look forward to continuing to provide you with exceptional service in the future... read more
The dealership team was friendly, responsive, and went above and beyond to make sure I got exactly the right car
Business response:
Thank you for sharing your wonderful experience with us! We are thrilled to hear that our team provided the friendly and responsive service you deserved. It means everything to us when we can help customers find their perfect vehicle and exceed expectations along the way. Your feedback about our commitment to ensuring you received exactly what you were looking for truly highlights what we strive for every day. We appreciate you taking the time to share this positive experience and look forward to serving you again at Prosper... read more
Service Department dealing with Carrie had been amazing! She responded fast, and reliable. Friendly, honest
Business response:
We are privileged to hear about your wonderful experience with our service department. It sounds like you received the kind of fast and reliable support that every customer deserves. We're delighted that you found the service to be both friendly and honest - these qualities are at the heart of what we strive to deliver. Your feedback about the responsiveness and reliability of our team means so much to us. We truly appreciate you taking the time to share your positive experience.
The best customer service! Very fast service and also great! We've bought 4 cars from Prosper Ford and will definitely keep buying
Business response:
We are thrilled to hear about your outstanding experience with our team! Your kind words about our customer service and quick, quality service truly make our day.
After a deal being made, a bit of drama in the middle and some renegotiating, we landed at a deal better than expected. I would definitely recommend Prosper Ford to anyone looking for a great buying experience!
Business response:
We are overjoyed to hear that despite some challenges during the process, we were able to work together to reach an outcome that exceeded your expectations. Your willingness to work through the details with us shows the kind of collaborative approach that leads to great results. We truly value your recommendation to others seeking a positive vehicle purchasing experience, and we appreciate you taking the time to share your thoughts about your time with us.
Easy scheduling. Courteous staff. NEver received email related to a missing refund from purchase of vehicle.
Business response:
Your thoughts are important to us and we appreciate you taking the time to share your experience. We're pleased to hear that scheduling was straightforward and that our team was courteous during your visit. We understand your concern, and we would appreciate the opportunity to discuss this further with you. Please reach out to our Customer Service at servicereviews@prosperford.com so we can look into this matter and work towards a resolution.
Excellent levels of listening and customer attention Both know how to work effectively with customers
Business response:
We are excited to hear about your positive experience with our team! Your recognition of the outstanding attention and listening skills our staff provides means so much to us. We take great pride in ensuring every customer feels heard and valued throughout their visit. Knowing that our approach to working with customers made such a strong impression reinforces our commitment to delivering exceptional service. Thank you for taking the time to share your wonderful feedback about your experience!
Overall customer satisfaction is outstanding. The personnel that checked me in to the delivery of my 2025 Explorer to my home was exceptional. Pepper did a great job in keeping me informed
Business response:
We are overjoyed to hear about your outstanding experience with us. Your satisfaction means everything to our team, and we truly appreciate you taking the time to share your thoughts. It's wonderful to know that our staff provided exceptional service throughout your entire experience, from the initial check-in process all the way to the home delivery of your new 2025 Explorer. We're especially pleased that our team member kept you well-informed during the process, as clear communication is something we strive for with every ... read more
Good no nonsense service. I said all that needs to be said. So thank you.
Business response:
We are thrilled to hear that you appreciated our straightforward approach to service. Your feedback about our no-nonsense style means a great deal to us at Prosper Ford. We understand that your time is valuable, and we strive to provide efficient, honest service without any unnecessary complications. Thank you for taking the time to share your experience and for choosing us for your automotive needs.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,291 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.