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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Pepper did a great job listening and putting in the exact issue for the technician to properly diagnose and fix my trucks issues. Great work
Business response:
We are thrilled to hear that your experience with our team left such a positive impression. It is wonderful to know that Pepper took the time to truly listen and communicate the details of your concerns accurately. That kind of attentiveness is exactly what we strive for, and we will be sure to pass along your kind words. Thank you for trusting us with your vehicle, and we look forward to serving you again.
Quick easy accommodating no waste of time friendly Understanding transparent helpful best experience in a long time
Business response:
We are elated to hear that your experience with us was smooth, friendly, and transparent from start to finish. It means a great deal to know that our team was able to make the process feel easy and respectful of your time. Reviews like yours remind us why we are committed to delivering a genuine, no-pressure experience for every customer who walks through our doors. We hope to see you again, and we truly appreciate you taking the time to share your kind words.
Excellent service, friendly staff and fast turnaround time. Truly appreciate the good service. Thank you
Business response:
Thank you for sharing such kind words about your experience with us. It truly means a great deal to hear that our team delivered friendly, efficient service that left a positive impression. We will be sure to pass along your appreciation to the staff. We look forward to welcoming you back whenever you need us again.
Everything ran smoothly and noticeably faster than last time Sorry, hmmmm How 'bout them Cowboys
Business response:
Thank you for your review! It is great to hear that things went smoothly and that you noticed an improvement in the speed of your service. We always strive to make each visit better than the last, so that kind of feedback means a lot to us.
Always feel welcomed and very well taken care of. Communication is always great! Rick was on top of everything.
Business response:
Thank you for sharing such wonderful feedback with us. Knowing that you consistently feel welcomed and well cared for means a great deal to our entire team. It is also fantastic to hear that Rick delivered the attentive communication and service you deserve. We look forward to continuing to provide you with that same great experience every time you visit.
I recently visited Ford Prosper for a vehicle recall service, and the experience was excellent from start to finish. Scheduling the appointment was quick and hassle-free, and the team was very responsive. They completed the repairs efficiently and kept me informed throughout the process. I especially appreciated their pickup and drop-off service, which made things incredibly convenient. The facility itself is clean, modern, and comfortable, with a great waiting area in case you choose to stay. Overall, the staff was professi... read more
Business response:
We are happy to hear that your recent visit for recall service was such a smooth and positive experience. It is genuinely rewarding to know that the scheduling process, communication, and pickup and drop-off service all came together to make things easy and convenient for you. Our team works hard to ensure every visit feels well-organized and attentive, and your kind words reflect exactly the standard we strive to uphold. Thank you for taking the time to share your experience, and we look forward to welcoming you back whenev... read more
Kathleen was professional and extremely courtesy. She provided all necessary recommendations and thoroughly explained all repairs and services that were needed. I will definitely be coming back because of her! Thank you!
Business response:
We are absolutely thrilled to hear about your experience with Kathleen! It is wonderful to know that she took the time to walk you through all of your vehicle's recommendations and services in a way that was clear and thorough. That level of care and professionalism is exactly what we strive to provide every customer who comes through our doors. We look forward to seeing you again and will be sure to pass along your kind words to Kathleen. Thank you for taking the time to share your feedback!
Courteous staff and quick service! We purchased our vehicle hear even with other dealerships near us. Robbie did a great job explaining the services and steps. Will recommend checking them out
Business response:
Thank you for taking the time to share such wonderful feedback! We are glad to hear that your experience with our team was courteous and efficient, and it means a great deal that you chose Prosper Ford even with other options closer to you. It sounds like Robbie made the process clear and straightforward, which is exactly the kind of experience we strive to provide for every customer. We truly appreciate your recommendation and look forward to being here for you whenever you need us in the future.
Hard to get updates. One concern was not addressed. Miles in and out are the same so it leads me to believe the truck was not driven at all for the shift concern
Business response:
Your input is valuable to us, and we want you to know that we take your concerns seriously. We understand your frustration, and we regret that your experience did not meet the level of service that we strive to provide. We would welcome the opportunity to learn more about your visit and to better understand what happened with your shift concern. Please reach out to our Customer Service at servicereviews@prosperford.com so we can discuss this further.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,124 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.