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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Excellent service and did what they said they would do in timely fashion.
Business response:
We are thrilled to hear about your positive experience with our team. Your feedback about receiving quality service delivered within the promised timeframe means so much to us at Prosper Ford. We take pride in following through on our commitments and ensuring our customers feel valued throughout their experience. Thank you for taking the time to share your thoughts - it helps us continue providing the reliable service our customers deserve.
Great customer service. People were friendly and the location was very clean
Business response:
We are excited to hear about your wonderful experience with our team! Your kind words about the friendly service you received truly mean a lot to us. We take great pride in maintaining a welcoming environment and ensuring our facility stays spotless for every customer who walks through our doors. It sounds like our team delivered exactly the type of experience we strive for every day. We genuinely appreciate you taking the time to share your positive feedback about your visit.
My service experience at the dealership was efficient and personalized.
Business response:
We are excited to hear about your positive service experience with us. Your feedback about the efficient and personalized care you received means so much to our team. We understand how important it is to provide service that feels tailored to your specific needs. It's wonderful to know that we were able to deliver the quality experience you deserved. Your trust is greatly appreciated, and we look forward to continuing to serve you in the future.
Actual work was great. People are nice. Recommending over $2300 of BS by the dealership that isn't part of Ford's maintenance schedule on a truck with 50k miles is the reason for 3 stars. None of that stuff is even remotely helpful until you hit 100-150k miles.
Business response:
We are glad to hear the work performed and the interactions with our team left a positive impression. Our service recommendations are designed to support long term vehicle performance and give customers options based on overall condition and driving habits. We respect that every owner makes maintenance decisions based on their preferences and priorities. Please reach out to our Customer Service at servicereviews@prosperford.com so we can review your visit and provide any additional clarity.
Great to work with. We have the extended warranty through MPP, thanks to Prosper Ford, we had no issues with our claim.
Business response:
Thank you for sharing your positive experience! We're delighted that our team provided smooth service and that your MPP extended warranty claim was processed without any issues. Your satisfaction means everything to us at Prosper Ford.
Service and car delivery to my house.
Business response:
Thank you for your positive feedback about our home delivery service! We're thrilled that we could bring your vehicle directly to your convenience. Your satisfaction means a great deal to our team at Prosper Ford.
I'm very pleased with my service.
Business response:
We aim to provide flexible options while respecting each customer's financing preferences. Our goal is to support informed decisions in a professional and courteous manner. Feedback like this helps reinforce our focus on clear communication and accommodating customer choices. For further discussion, please contact our Customer Service at customerservice@prosperford.com.
I have been to 5 separate ford dealerships in the DFW- this one is by far the best. Pepper, my service manager whom I have worked with multiple times makes it worth coming back.
Business response:
We are absolutely thrilled to hear that your experiences with us have stood out among all the dealerships you've visited in the area. It's wonderful to know that your service advisor has consistently provided the exceptional care that keeps you coming back. We're proud to have team members who build lasting relationships and make every visit worthwhile. We look forward to continuing to exceed your expectations with outstanding service.
Tom Darcy service rep took time and thoroughly explained everything. Vehicle was fixed early and below estimate.
Business response:
Thank you for your wonderful feedback about your service experience with us. We're thrilled to hear that our team took the time to walk you through everything in detail and that your vehicle was repaired ahead of schedule and under the original cost estimate. It's wonderful when our service representatives can provide that level of thorough communication and deliver results that exceed expectations. We truly appreciate you taking the time to share your positive experience, and we look forward to continuing to serve you with ... read more
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.5 star rating with 4,621 reviews.
When is Prosper Ford open?
Prosper Ford is open now. It will close at 8:00 p.m.