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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Tom is a terrific Service Advisor
Business response:
Thank you for your review! We are thrilled to hear about your positive experience with Tom as your service advisor. Having a knowledgeable and helpful team member makes all the difference when it comes to maintaining your vehicle. Tom's dedication to providing excellent service truly reflects our commitment to taking care of our customers and their vehicles. We appreciate you taking the time to share your experience with us at Prosper Ford.
My customer advisor - Pepper @ prosper ford, was extremely professional, knowledgeable, and helpful throughout the entire process. They took the time to clearly explain the service details, kept me updated on the progress, and ensured everything was handled smoothly and on time. I truly appreciated their transparency, attention to detail, and courteous attitude. This level of service made the experience stress-free and reassuring, and it reflects very positively on the service team. Please extend my thanks and appreciation t... read more
Business response:
Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that your service advisor provided such exceptional support throughout your visit. It means so much to know that the professionalism, knowledge, and clear communication made your experience stress-free and reassuring. Your kind words about the transparency, attention to detail, and courteous service truly highlight what we strive for every day at Prosper Ford. We understand how important it is to keep you informed and ensure eve... read more
They always do a great job fixing my truck
Business response:
We are ecstatic to hear about your positive experience with our service team! It means so much to know that we consistently deliver quality work on your truck. Your trust in bringing your vehicle back to us speaks volumes, and we truly value your loyalty. We understand how important reliable service is for truck owners, and we're committed to maintaining the high standards you've come to expect from us.
Good experience, but had to go back for a recall.
Business response:
We are happy to hear that you had a good experience with us! We understand that having to return for a recall can be inconvenient, and we appreciate your patience in getting that taken care of. Thank you for choosing Prosper Ford and for sharing your experience with us.
My service advisor tom was very pleasant.Dealership was really clean.They did a great job.
Business response:
Your positive experience means so much to us at Prosper Ford. We're delighted to hear that your service advisor provided such pleasant assistance and that you noticed how well-maintained our facility is. It's wonderful to know that our team delivered excellent service that met your expectations. Your feedback helps us continue providing the quality experience that our customers deserve, and we truly appreciate you taking the time to share your thoughts with us.
Fast. Got a ride home and back. Did not have to wait at the dealership.
Business response:
We greatly appreciate your feedback about the efficiency of our service. It's wonderful to hear that everything moved quickly for you and that our transportation service made your visit convenient. We understand how valuable your time is, and we're pleased that you didn't have to spend it waiting around. Your experience reflects exactly what we strive to provide - seamless service that respects your schedule. Thank you for choosing Prosper Ford and for taking the time to share your positive experience.
Thoroughly good experience. Prompt response when I reached out. Vehicle as described. Had access to the GM and Finance team when needed. Transaction was handled smoothly. Ideal purchase.
Business response:
Thank you for sharing your wonderful experience! We're thrilled our team provided prompt service and that the vehicle met your expectations. We truly appreciate customers like you!
Service Department rep Pepper helped me when I really needed it! No long delays, prompt service to get a recall done and didn't have to wait for more than an hour or so! Great care! I will travel the extra miles to always use them!
Business response:
We are thrilled to hear about your wonderful experience with our service team! It sounds like you received exactly the kind of prompt and efficient care we strive to provide for every customer. We're particularly pleased that your recall service was handled quickly without lengthy wait times. Your willingness to travel those extra miles to choose Prosper Ford speaks volumes, and we truly appreciate your loyalty. Thank you for taking the time to share your positive experience - it means so much to our entire team!
Great service and follow up. Tom kept me up to date on my vehicles status.
Business response:
We are grateful for your wonderful feedback about your experience with us. It's truly meaningful to hear that you received excellent service and consistent communication throughout your vehicle's service process. Having a team member who keeps you informed every step of the way makes such a difference, and we're pleased that you felt well taken care of. Your trust in Prosper Ford means everything to us, and we look forward to continuing to provide you with the quality service you deserve.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.5 star rating with 4,657 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open at 8:30 a.m.